Ahmed Adil Mohammed Ali Mohammed
ICT DIRECTOR
Kampala, Uganda | +256-764610167 | a7md3adil@gmail.com | www.linkedin.com/in/ahmedadilmali

Summary

Dynamic and innovative ICT Director with over 13 years of international experience in spearheading enterprise IT strategies, ERP implementations, IT service management (ITIL V4), and business process optimization. Demonstrated expertise in managing multi-million-dollar budgets, enhancing IT operations, and cultivating high-performing technical teams. Skilled in aligning IT initiatives with business objectives, developing robust SOPs, and executing complex digital transformation projects across diverse sectors including pharmaceutical, manufacturing, trading, and retail. Proven record in driving efficiency, productivity, and strategic growth through technology.

Core Competencies
• ERP Implementation (SAP, Sage X3, Hansaworld)
• IT Strategy & Governance
• Business Process Reengineering
• Project Management (PMP – course completed)
• Business Analysis (CBAP – course completed)
• Budgeting & Cost Control
• ITIL V4 (Certified)
• IT Infrastructure & Application Management
• Software Development (PHP, Java, Python)
• SQL Server & Data Integration

Professional Experience

Rotana Flour Mills | Khartoum, Sudan
ICT Director September 2022 – December 2024
• Directed the full IT function across the enterprise, including infrastructure, systems, and cybersecurity.
• Designed and documented complete business processes across departments.
• Led the creation and rollout of enterprise-wide IT SOPs and governance policies.
• Upgraded IT systems and infrastructure, resulting in improved system uptime and user efficiency.
• Mentored and developed internal IT staff to build a scalable team.

Cofftea Trading Company | Khartoum, Sudan
Application Manager March 2021 – March 2022
• Managed IT systems and all application integration initiatives across five local and international facilities.
• Oversaw ERP and application performance, delivering continuous enhancements and upgrades.
• Supported cross-functional teams and ensured system alignment with operational needs.
• Improved internal knowledge sharing and skill development within the IT team.

Hikma Pharmaceuticals | Khartoum, Sudan
IT Manager March 2019 – March 2021
• Managed a $1M annual IT budget and achieved operational efficiencies through cost-effective planning.
• Implemented enterprise-wide data backup, disaster recovery, and risk mitigation strategies.
• Boosted IT service performance by 30% through optimization and automation of helpdesk processes, and system upgrades.
• Authored and institutionalized new IT governance protocols.

Hikma Pharmaceuticals | Khartoum, Sudan
Application Manager March 2015 – March 2019
• Provided ERP and CRM functional and technical support to over two hundred users.
• Led integration of third-party systems with ERP for better management reporting.
•Oversaw the Application Support team and resolved business-critical issues.

Alfarooj Fresh LLC | Dubai, UAE
IT Manager December 2013 - February 2015
• Led ERP implementation and served as a system analyst throughout project phases.
• Managed IT infrastructure across all retail branches and resolved complex user support cases.
• Designed business-aligned dashboards and reports to improve decision-making.

Fidyas for Integrated Solutions | Dubai, UAE
ERP Techno Functional Consultant September 2012 - November 2013
• Delivered full-cycle ERP implementations which included analysis, design, training, and Go-Live.
• Developed custom integration interfaces (Web Services, flat files) between enterprise systems.
• Built and launched a web-based HR Self-Service Portal integrated with backend systems.
• Provided functional consulting to clients in healthcare, food services, and general trading.

Sorrento Information Technology | Sharjah, UAE
SAP Support Consultant April 2011 - September 2012
• Delivered SAP support across Finance, HCM, and Material Management modules.
• Led business requirements analysis and provided post-go-live support.
• Established and managed a dedicated customer support center.
• Involved in e-learning platform design and corporate website management.

Education
B.Sc. Information Technology
University of Khartoum
Graduated in 2010 - Faculty of Mathematical Sciences

Key Projects
• Sage X3 ERP Implementation – Rotana Flour Mills (Project Manager)
• SAP Implementation Project – OGITS, UAE (Design & Support Role)
• Hansaworld ERP Implementation – Medical & F&B Sectors, UAE (Full-cycle)
• FIEX Integration Project – SAP & Sage (Financial Excellence Program)
• Microsoft K2 CRM Implementation
• Business Continuity & Disaster Recovery – Strategy Design & Implementation
• Enforced Disappearances Database – AACJPS (Custom Development & Deployment)

Languages
• Arabic: Native
• English: Fluent
EF SET English Certificate – C1 (Advanced)
Score: 66/100 – CEFR Level C1
www.efset.org/cert/7UD4pu

References
• Magid Ahmed Hassan
IT Manager - Deef Pharmaceuticals
magidhassan@gmail.com
+966543193093
•Khalid Abdelrahim
HR Manager – Medi Gates Pharmaceuticals
Khalidabdelrahim@medi-gates.com
+249912647654