Professional experience

Technical Project Manager - Ring (Amazon) 03/2023 – 04/ 2024

Successfully migrated CMS system from Zendesk to Contentful, related to articles content to drive users to troubleshoot their camera devices.
Managed remotely a multidisciplinary team from California (USA) and Polony, responsible for the migration and creation of a new website customer experience for 8 distinct countries, using technologies like React and Rest.
Succeeded in overseeing a high-performing cross functional team
Collaborated with stakeholders to ensure efficient planning and documentation of project scope.
Responsible for creating and maintaining the Integrated Roadmap, user stories, and other requirements documents.
Conducted risk assessments to identify potential risks, develop mitigation strategies, and plans to reduce risks (applying RICE risk model).
Managing and reviewing security compliance for our application with the SecOps team.
Lead weekly status meetings with stakeholders to review progress and address issues.
Analyzed customer feedback data to determine how it can be applied towards future releases.
Reviewed deliverables prepared by the team before releasing them to the client.
Ensured compliance with company policies as well as industry standards throughout all stages of the project.
Analyzed KPI results.

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Squad Leader/Product Manager - CI&T Software 07/2019 – 03/2023

Managing roadmap, risks and dependencies from multiple CRM Salesforce teams (SFDC and SFMC) for an audio equipment manufacturer in California USA (Sonos).
Utilized metrics and results to create effective PDCA and action plans.
Optimized product discovery process.
Manage and review policies, and requirements applied to our process/project.
Conducted risk assessments to identify potential risks, develop mitigation strategies, and plans to reduce risks (applying RAID risk model).
Managing and reviewing security compliance for our application with the Security and Compliance team.
Collaborating with users to refine and improve solutions based on their feedback
Provided coaching for internal and external teams in Lean Office Transformation.
Defined and analyzed KPI results.
Achieved outstanding results by executing a successful Design Sprint for Brazil's largest and most prestigious beauty brand.
Usage of Gsuite, Slack, Jira, Confluence, Miro, Trello, and Figma Tools.

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Project Manager - CI&T Software - 07/2017 – 07/2019

Managed and supervised the work of two agile development teams on a large-scale banking project in Brazil.
Streamlined the process for managing roadmaps and goals.
Optimized acceptance and deployment planning process.
Implemented effective risk management strategies (RICE).
Forecasting and managing costs.
Usage of Microsoft Collaboration Tools (Teams, O365, SharePoint).

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Scrum Master - CI&T Software - 04/2013 – 07/2017

Led the development of a new app and website for a fully digital Bank in Brazil.
Lead the development of a new feature for a car insurance company (Porto Seguro) allowing customers to get their quote and being able to complete the process to acquire the insurance product.
Implemented effective strategies to improve backlog estimation.
Implemented risk mitigation planning strategies (RICE).
Enhanced user story refinement by conducting grooming sessions.
Facilitated and guided Scrum ceremonies including sprint planning, daily stand-ups, weekly gatherings, demonstration sessions, review sessions, and retrospective discussions.
Escalated and resolved execution roadblocks and risks.
Managing Service Now tickets.

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Product Owner / Scrum Master - Progonos - 10/2011 – 04/2013

Refined user stories and user acceptance criteria
Presented user stories during planning sessions
Successfully completed testing acceptance phase.
Facilitated and guided Scrum ceremonies including sprint planning, daily stand-ups, weekly gatherings, demonstration sessions, review sessions, and retrospective discussions.
Escalated and resolved execution roadblocks and risks.

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Requirements Analyst - Tribunal Regional do Trabalho da 15ª Região (Justice Court in Brazil ) - 08/2009 – 11/2011

Analyzed customer requirements and translated them into software specifications.
Refined use case requirements, user rules, and diagrams to create comprehensive documentation using the Enterprise Architect tool.
Developed test case specifications.

.Net Developer - DBA Engenharia de Software - 06/2008 – 08/ 2009

Developed and maintained the Court Orders system for the City of São Paulo.
Implemented various projects utilizing .Net technology, Asp.net, and SQL Server Database.

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Mainframe Support - IBM Brazil - 06/2007 – 06/2008