PROJECT MANAGER / IT SPECIALIST

Dedicated and accomplished Program Manager, Project Manager, Coach, and Trainer with a track record of excellence spanning over 20 years. Proven leadership in spearheading complex projects, fostering collaboration, and nurturing talent. Adept in delivering training and creating educational resources for globally recognized certifications. Entrepreneurial spirit showcased through the establishment of PMLead.net, a premier hub for project management and leadership expertise.

PROFESSIONAL EXPERIENCE

Quartz Group (Media Production), Jordan (May 2019 - Present)

Project Manager / Coach

Advising on selecting, deploying, and maintaining technical systems, ensuring both media production and eLearning environments run efficiently, securely, and optimally.
Strategically guide multiple projects across diverse geographies, ensuring successful project execution and stakeholder satisfaction.
Led process re-engineering efforts and recommended for several agencies
Managing the Quartz project managers' staff to ensure the successful and effective implementation of projects carried out by the firm.
Overseas production of several documentary series
Deliver comprehensive online and in-house training in project management and leadership, encompassing prestigious certifications such as PMP and P3 Express.
Provide online training, innovate, and create PMP exam-related learning tools, including e-books, manuals, and educational materials.

Justice Sector Assistance Project, Palestine (April 2012- January 2019)

Justice Sector Assistance Project is a U.S. State Department-funded project, implemented under the direct supervision of the International Narcotics and Law Enforcement Division.

IT / Procurement Component leader

Orchestrated a team of sixteen skilled software developers and engineers embedded in partnering institutions, driving the development of information and case management systems.

Spearheaded the system unification and data-sharing initiative (EPSILON Palestine) among various partner security agencies.

Oversaw the creation of operational manuals and customized training materials as per project requirements.

Led process re-engineering efforts and recommended procedure enhancements for optimizing existing workflows.

Ensured the seamless implementation of approved procedures and systems.

Acted as the pivotal point of contact between the project, counterparts, and the International Narcotics and Law Enforcement Division.

Spearhead and led the EPSILON Palestine project, unifying systems and promoting data-sharing among diverse partner security agencies to foster collaboration and information exchange.
Directed a team of sixteen skilled software developers and engineers embedded in
partnering institutions. Spearheaded the development of advanced information and case management systems
Acted as the primary liaison between the project, counterparts, and the International
Narcotics and Law Enforcement Division. Facilitated smooth communication and
alignment of project goals
Conducted comprehensive operational and IT assessments for partnering organizations, including the public prosecution, Palestinian Civil Police, and Cybersecurity Department. The assessments covered analyzing workload, technological infrastructure resources, data integrity, baseline data, and needed process reengineering towards improving efficiency and ensuring full optimization of business procedures and workflows.
Developed and implemented various IT and operational interventions to address
workflow improvement needs. Also, led the reengineering of various processes within partnering agencies to enhance efficiency and effectiveness.
Supervised the creation of comprehensive operational manuals and tailored training
materials to meet project-specific requirements. Ensured effective dissemination of
knowledge across stakeholders.
Championed process re-engineering efforts by providing strategic recommendations to
optimize workflows and enhance operational efficiency of developed technological solutions within partnering institutions.
Collaborated closely with other colleagues to deliver quality targeted training sessions for stakeholders. Training sessions were based on assessment findings and designed to improve operational efficiencies covering procedural and technological aspects.
Ensured flawless implementation of the various approved procedures and systems, maintaining stringent adherence to quality standards and project timelines.

Enhancing Palestinian Media Program, Palestine, (October 2010- February 2012)

Enhancing Palestinian Media Program is a USAID–funded project aimed at building the capacities of local independent media outlets. IT Project Coordinator

Rule of Law Project (MASAQ) project, Jordan, (October 2004 – September 2010)

MASAQ is a USAID-funded project that was implemented by DPK Consulting and aimed to strengthen the Jordanian justice system, IT Team Leader

KEY CONSULTANCY

Support Agrotech in Palestine, West Bank (November 2019-April 2020).

UNDP- funded. IT Project Manager

Strengthen Capacity to Investigate Human Rights Violations in Yemen” MENA Region – Yemen (October 2019 – September 2020) funded by The Embassy of the Kingdom of The Netherlands in Yemen.

IT Project Manager

Support to Criminal Justice Reform in Jordan Project, Jordan (February 2013-February 2014).

EU-funded project. IT Project Manager

PERSONAL PROJECT

Pioneered the creation and management of PMlead.net, a central platform catering to all aspects of project management and leadership, serving as a valuable resource for PM practitioners worldwide.
Founder of Arab Union for Project Management

EDUCATION

Master’s Degree in Business Administration, Singapore Business School, 2023
Micro Masters in Leadership in Global Development, Queensland University, Australia, 2018
Bachelor’s Degree in Computer Engineering, Near East University, Turkey, 2003

CERTIFICATION

Certified Project Manager – PMI PMP - 2010
Microsoft Project Management Specialist (MCTS), 2011
Certified International Project Manager, CIPM-AAPM, 2014
Agile Leadership Principles, University of Maryland, 2019
Certified Program Manager (Program DPro) From PM4NGO, 2020
Planning for monitoring and evaluation, BerkeleyHaas, 2020
P3. express Practitioner, Project Management Certification 2022

Publications

Toward A Unified Project Management Understanding White Paper, ( 2025)
Be a great project manager book (2023)
PMI PMBOK Guide 7th Summary, English white paper (2022)
PMI PMBOK Guide 6th Summary, English, eBook (2018)
PMP Exam prep. study materials
PMLEAD LUMINARY Newsletter, on LinkedIn & medium.com
Project Management Fundamentals course
Leadership in Project Management course
Advanced Project Management course

Skills

Big picture thinking
Ability to sell the vision
Problem-Solving Skills
Program Management Techniques
Excellent Communication Skills
Leadership Skills
Negotiation and influence
Conflict resolution

Process Improvement
Educational Resource Creation
Online and In-house Training
Entrepreneurship
Cross-functional Collaboration
Stakeholder management
Analytical thinking
Excellent Coaching and Mentor Skills

MEMBERSHIPS

PMO Global Institute-Middle East Chapter
Project Management Institute (PMI).
Jordanian Bar Engineers

LANGUAGES

Speak Read Write

Arabic: Excellent Excellent Excellent

English: V.Good Excellent V.Good

Turkish: Good Excellent Good