EDUCATION

IE UNIVERSITY Madrid, Spain

Bachelor’s in Business Administration (BBA) 2013–2017

SKILLS

Project & Program Management (PMP in progress) • Process Optimization • Procurement & Vendor Negotiation • Team Scaling & Leadership • Budgeting & Performance Monitoring • Client & Stakeholder Management • Digital Payments & Implementation

PROFESSIONAL EXPERIENCE

SLESH Rome, Italy

Head of Operations Jan 2025 – Present

Restructured Ops dept. (org design, onboarding, reviews), scaling team +300% in 6 months to absorb 4× workload without service slowdowns.
Built governance frameworks & SOPs, cutting project overspend by 30% and improving visibility on cost, schedule, and quality.
Delivered large-scale events including a 120,000-person concert in one day, coordinating 400+ devices and vendors with 100% uptime.

HOWLER Madrid, Spain

EU Senior Operations Manager Feb 2022 – Dec 2024

Directed multi-country deployments of cashless and access systems with 100% uptime at events of 70,000+ attendees.
Introduced process improvements that boosted client satisfaction and streamlined workflows across European markets.
Managed flagship clients ensuring service continuity under complex regulatory and logistical conditions.

GREENHOLE Rome, Italy

Artistic Director and Strategy Manager Oct 2020 – Feb 2022

Launched and managed new business venture, overseeing operations, vendor contracts, and digital growth.
Developed organizational processes, staff training, and marketing campaigns.
Grew digital presence to 20,000+ organic followers in 4 months.

FREELANCE CONSULTANT – Various Clients Madrid, Spain

Project Delivery & Operations Jun 2019 – Mar 2020

Movement Entertainment: Created global brand licensing program, expanding into 6+ countries and opening new revenue streams.
Tappit: Supported deployment of digital payment/ticketing solutions, coordinating multi-stakeholder teams with 100% uptime including F1 Abu Dhabi.

Projects concluded with global COVID-19 event shutdown.

GLOWNET Madrid, Spain

Industry & Accounts Manager May 2017 – Apr 2018

Managed and grew a client portfolio across 15+ countries, acting as primary liaison for international festivals and venues.
Partnered with major, ensuring seamless cashless and access operations with 100% uptime.
Led onboarding and account management processes that improved client retention and generated repeat business.

Project Manager Oct 2015 – Apr 2017

Directed on-site teams of up to 50 staff to implement digital payment and access systems end-to-end (planning ? execution ? reporting).
Delivered large-scale projects under tight deadlines with consistent 100% uptime, coordinating between technical, vendor, and client teams.
Introduced standardized operating procedures that reduced setup times and improved service reliability across multiple international deployments.

LANGUAGES

English (Native) | Italian (Native) | Spanish (Advanced)