PERSONAL PROFILE

A results-driven PMO professional with over 9 years’ experience in financial and professional services, dedicated to driving operational efficiency and fostering a culture of continuous improvement. Known for exceptional communication and stakeholder engagement skills, with a proven track record of collaborating effectively with Senior Leaders, Programme Directors, and Project Managers to deliver high quality outcomes.

Skilled in PMO administration and analysis, project oversight, RAID and financial management, resource planning, and status reporting. Adept at navigating fast-paced environments with agility and discretion and applying sound judgment. Experienced in Agile and Waterfall methodologies, with a meticulous approach to governance, reporting, and quality assurance. Proficient in MS Office and a range of project management tools including JIRA, KiPlot, Monday.com, and Planview. Recognized for recommending and implementing process enhancements and providing training and guidance to project teams as frameworks evolve.

EMPLOYMENT HISTORY

Pay.UK, London

Programme PMO

December 2024 to October 2025

Change framework SME, embedded the framework across programmes driving alignment with best practice, conducted gap analysis to identify areas for improvement.
Conducted regular project health checks, planning, and milestone reviews (in MSP and Planview), challenged project managers to ensure status reports were correct and promoted adoption of the Deliverables Matrix.
Ensured Project RAID and programme level risks were accurately captured and kept up to date, escalated issues and engaged with Risk and Audit teams as appropriate.
Scheduled and attended governance forums, provided secretariat services; collated and produced materials for Committees and Steering Groups, distributed minutes, tracked actions and decisions, ensured an audit trail was maintained.
Scheduled and attended Design Authority, requested items for review, collated and distributed materials, tracked attendees, actions and decisions, chaired meeting in absence of Technology Director.
Introduced an improved process for Stage Gate management, this enabled proactive management of deliverables and streamlined decision making.
Supported set up of a new PMO and led the development of Ways of Working by translating key elements of the change framework into flow diagrams and process charts. Applied business process modelling techniques to enhance understanding and drive greater adherence to the framework.
Scheduled and attended post implementation reviews, produced a template and process for collating feedback and key themes to identify root causes.
Elicited feedback from project teams and stakeholders to support continuous improvement and managed the continuous improvement register to track progress of items.
Engaged with Central EPO to recommend improvements to the change request process, RAID management and status reporting. Produced communications, scheduled meetings, and provided training on updates and enhancements to the framework.

First Derivatives, London

PMO Consultant: PMO Corporate Systems, Mizuho London

November 2022 to September 2024 (redundancy)

Worked with the Executive Director, Corporate Systems and Project Leads to ensure best practice Governance and Reporting across the portfolio.
Implemented regular RAID management and project deliverable reviews, supported project leads to ensure best practice was understood and adhered to.
Conducted monthly finance reviews with project leads and finance partner, analysed financial data, identified anomalies, or overspend, managed adjustments and accruals, funding requests and alignment with financial YE processes.
Improved the process for management of supplier purchase orders and invoices, to support greater cost control.
Maintained resource records and held reviews with the Director and project leads to ensure requirements for resource renewals, extensions and new hires were identified and approved in a timely manner.
Conducted monthly project health checks including RAID, Status reporting, project plan and milestone reviews in MSP.
Led weekly project team stand ups to review progress, identify key risks and areas requiring support, provided look ahead of upcoming activities.
Line management of PMO Administrator; provided development support, set priorities, and managed capacity.
Collaborated with HR on their Organizational Values focus groups, responsible for format creation, co-hosted sessions, facilitated group discussions and provided analysis of feedback for Executive Leadership.

TSB Bank plc, London

PMO Manager, Fraud & Financial Crime Programme

January 2020 to October 2022

Ensured business standards and compliance policies were adhered to with use of Waterfall and Agile methodologies to manage and monitor project progress.
Tracked progress of project deliverables and milestones, supported production of project plans in PowerPoint and MSP.
Supported the production and approval of business cases worked with PMs and finance to run regular finance reviews.
Conducted project health checks to review project status, ensured RAG and path to green data was accurate and current, reviewed risks and issues to ensure mitigation actions were in place with clear ownership and due dates.
Resource Management, forecast of demand, reviewing utilization data for Project Managers and Business Analysts.
Quality assurance reviews were conducted throughout the project lifecycle, to ensure consistent use of standard templates and that all deliverables and artefacts met defined quality standards, enabling smooth progression through stage gates.
Produced materials for Exec and Steering Comittee meetings, tracking actions and decisions, created Terms of Reference, provision of governance reports, dashboard summaries and other detailed MI, using Excel, PowerPoint, JIRA and Kiplot.
Training and support for team of Project Managers and line management responsibility for team PMO administrator.
Identified and recommended areas for change and supported Change leadership in the delivery of new systems, processes, and governance requirements, driving greater efficiency across the business.
Collaborated with programme leads on the Portfolio planning and budget for the coming year, engaging with business sponsors and key stakeholders.

Business Support Manager/PMO Analyst, Change Transformation

KPMG Client Secondment, October 2016 – August 2018

Built and maintained strong stakeholder relationships, including Directors, Heads of Department, and the Executive.
Provided PMO Support to the Migration Programme, working with the Migration Director and Head of PMO.
Provided Secretariat services for the Migration Business Delivery Forum, requesting and collating all updates, managing the preparation and distribution of papers, minuting decisions and actions ensuring items were followed through to completion.
Quality Control and review of all internal communications from Migration Director, including a monthly newsletter for distribution to Board and Bank Executive Committee members.
Organised Migration Programme quarterly conferences and networking events attended by BEC (Bank Executive Committee) members. Prepared budget, agenda, and presentations, distributed all materials, and organised post event briefings.
Finance and Resource Management, collated, prepared, and updating financial data and resource forecasts.
PMO Support on the TSB Strategy Programme; collated all updates, managed the preparation and distribution of papers tracked actions to completion, tracked project deliverables and RAID, supported on milestones, tasks, and activities.

KPMG, Financial Services Advisory London

Senior Executive Assistant UK CDO, Senior Partner, and Director.

December 2013 to August 2018

Managed complex diaries subject to continuous re-prioritization, ensuring priority activities were protected.
Coordinated UK and overseas travel, for internal and external participants, produced itineraries, organised flights and accommodation, visa, and passport requests, submitted expenses and tracked gifts and hospitality as per internal policy.
Developed a comprehensive knowledge of business contacts, priority clients, internal and external stakeholders.
Organised client meetings, conferences and dinners including travel, prepared for client workshops, and personally hosted client networking events.
Planned Partner events, booked venues and arranged catering, prepared materials, and pre-event communications, attending to take actions, and scheduled post even briefings.
Planned and facilitated training workshops, new joiner Inductions and onboarding for executive assistants.
Trusted to exercise good judgement and discretion to deputise and make decisions in the absence of the Senior Partner.
Built and maintained strong relationships, demonstrating rapport with Executives and Senior Leaders, colleagues, and clients.

QUALIFICATIONS AND TRAINING

Atlassian - Agile Project Management Professional Certificate - June 2024

PMI – Change Management Foundations - June 2024

The Open University – Risk Management - January 2023

APMG International - Essentials for PMO Administrators - July 2022

NVQ Level I, II & III Business Administration & Management - July 1993

RSA (Cambridge OCR) Communication in Business - August 1992