Anto Xavier Ambrose

Vienna, Virginia | 571-686-1845 | antoengr@gmail.com

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Objective

Dedicated and experienced IT professional with a strong background in IT systems management, operations, and support. Seeking a challenging role where I can leverage my extensive expertise in technology management, project delivery, and team leadership to drive organizational growth and foster innovation and I aim to contribute positively to the success of the organization while continuously enhancing my skills and knowledge in the rapidly evolving IT landscape., along with my comprehensive knowledge of information services delivery, to drive operational excellence and enhance business value.

Areas of Expertise

?? Management

?? Problem-Solving

?? Training & Development

?? Collaboration

?? Level of Access

?? Onboarding

?? Remote IT Support

?? Record Keeping

?? Security Monitoring

?? Process Improvement

?? Cloud Computing

?? IT Support

?? Technical support

?? AWS Management

?? Teamwork

?? Training

?? Leadership

?? IT inventory

?? Process improvement

Professional Summary

?? Proven experience in application management, operations, and support, with expertise in Incident, Problem, and Change Management.

?? Familiarity with IT concepts, standards, technologies, tools, processes, and procedures for delivering information services.

?? Ability to make appropriate technical decisions and initiate action to resolve operational issues efficiently.

?? Strong analytical and problem-solving skills, with the ability to quickly triage problems and develop alternative solutions to ensure business continuity.

?? Excellent interpersonal and communication skills, with a track record of building strong relationships and working collaboratively in team environments.

?? High learning agility, enabling quick adaptation to new concepts, systems, and software independently and effectively.

?? Extensive experience in a manufacturing environment, with a deep understanding of manufacturing principles and practices.

?? Comprehensive knowledge of the Systems Development Life Cycle (SDLC) and IT systems, along with proficiency in systems/software development methodologies and system architectures.

?? Good communication skills in English, with the ability to build and maintain organizational support.

?? Experience in support and/or development of IT systems, with the ability to work autonomously with minimal supervision.

?? Proficiency in working with relational databases (SQL Server) and developing SQL queries.

?? Knowledge of MS Windows operating systems and MS SQL Server databases, along with experience in supporting Manufacturing industry.

?? Managed technology and information resources for over five years, demonstrating expertise in overseeing IT projects and ensuring

the efficient utilization of resources.

?? Successfully handled customer relations, addressing their needs and concerns while maintaining high satisfaction.

?? Monitored and enforced technology service level agreements (SLAs), ensuring services met established performance benchmarks.

?? Led and contributed to various IT projects, showcasing strong project management skills from initiation to completion.

?? Coordinated policy development, implementation, and adherence, ensuring alignment with organizational objectives.

?? Designed, developed, and implemented policies in information technology to guarantee data accuracy, security, and compliance with legal and regulatory requirements.

?? Demonstrated proficiency in navigating and ensuring adherence to complex legal and regulatory frameworks.

?? Managed data networks and telecommunications systems, optimizing infrastructure for efficiency and reliability.

?? Implemented strategies to enhance network performance, ensuring seamless organizational communication.

?? Led IT infrastructure management efforts, overseeing systems, help desk, server, and printer functions.

?? Implemented best practices to enhance the reliability and performance of IT infrastructure components.

?? Successfully improved data accuracy and security by implementing robust IT policies.

?? Achieved high levels of customer satisfaction by effectively managing customer relations and addressing their technology-related needs.

?? Played a key role in ensuring compliance with legal and regulatory requirements, and mitigating risks associated with information management.

?? Working knowledge of the web-based AWS Management Console used for managing AWS services.

?? Working knowledge of Amazon S3, Amazon EBS, and Amazon Glacier for long-term archiving.

?? Understanding of additional networking services like Route 53 for DNS management and Elastic Load Balancing for dispersing incoming traffic, as well as the ability to configure Virtual Private Cloud (VPC) to establish isolated network environments.

?? Experienced with SQL database installation, configuration, maintenance, reporting

?? Experienced with SQL Server & SQL Reporting

?? ERP system hardware and software, installation, configuration, maintenance

?? Integrate SQL with the current ERP System.

?? Good knowledge to deploy AWS cloud-based services and applications, including EC2, S3, Lambda, and RDS

?? Good knowledge to develop strategies to reduce costs and improve efficiency of existing cloud architecture.

?? Able to collaborated with stakeholders to ensure proper implementation of cloud solutions.

?? Good knowledge troubleshoots and resolved issues related to applications and services deployed in the cloud.

?? Able to provide technical support for AWS-related questions and issues.

?? Good knowledge to provided technical guidance and support to customers utilizing AWS services.

?? Good knowledge about implemented best practices to improve system performance and reduce costs.

?? Able to develop and maintain architecture diagrams and documentation.

?? Workable knowledge to monitor and manage the performance of cloud-based applications.

?? Good knowledge to develop, implement, and maintain cloud-based applications.

?? Able to create and manage virtual machines and databases.

?? Good knowledge to monitor, and optimize system performance.

?? Able to troubleshoot technical issues related to cloud-based applications.

?? Ability to provided technical support to end-users utilizing AWS services.

Experience

IT Analyst (Internship - Unpaid) (Dec 2023 to till)

Infospan Inc, (IT Services and Solution Provider), 7631 Leesburg Pike, Suite B, Falls Church, Virginia, United Staes, 22043

Skills acquired:

?? Performing advanced analytics functions, including data modeling, prescriptive analytics and ETL

?? Utilizing techniques and business intelligence (Power BI and Tableau) to create more than 25 dashboards.

?? Assisting in the analysis of large sets of data, resulting in a positive impact on the task???s performance.

?? Authoring Business Requirement Document (BRD) to document the functional requirements.

?? Learning how the appropriate data is being collected, after validating source to Target mapping, and ensuring completion of weekly results.

?? Working knowledge on existing Business Requirement Documents, Test Plan, and Test Strategy.

?? Developing Use Case stories, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.

?? Gaining a good practice of implementing Scrum development methodology.

IT Manager / ICT Manager / IT Supervisor (2008 to 2009, 2013 to 2014, 2014 to 2015, 2017 to 2021).

PAE ??? Government Services Inc, 1320 N. Courthouse Rd., Arlington, VA, United States, 22201

Project Locations: (Sudan, Sierra Leone, Liberia, Iraq, Afghanistan)

?? Compiles project status reports, coordinates project schedules, manages project meetings, and assists with maintaining project documentation, plans, and reports.

?? Worked with project director by assisting with administrative preparation for meetings, Scheduling and attending meetings, taking meeting notes, documenting key meeting decisions, maintaining the project plan, getting status updates from team members, and assisting with preparing presentations.

?? Tracking and processing contracts and invoices to ensure the proper contract process is completed.

?? Preparing. Maintaining, and enhancing all IT project documentation areas which must be up-to-date and reflect changes.

?? Coordinating infrastructure projects from initiation to completion, and integration efforts for hardware upgrades.

?? Coordinating daily processes to ensure adoption and adherence to defined standards.

?? Supporting requirements gathering and discovery workshops for custom IT solutions

?? Conducting current state assessments of business processes and supporting systems

?? Supports the project on-time delivery, finds, and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment.

?? Planning, and drafting Communications, Management, training, support, and feedback communications.

?? Training, Developing, and role mapping to support implementations and system upgrades in new Systems and Process Integration.

?? Supporting new hire onboarding and training.

?? Oversees Microsoft Azure cloud support team, IT management technical support.

?? Implemented a new training program that reduced onboarding time by 30%, improving team efficiency.

LAN/WLAN Engineer / Network Engineer (2006 to 2008, 2011 to 2012).

United Nations, 405 E 45th St, New York, NY 10017

Project Locations: (Sudan, Darfur & Haiti)

?? Installed and managed Cisco Aironet wireless network in Darfur UN regions

?? Provided technical support to UN staff members

?? Implemented a remote technical support program that reduced 50% of travel costs.

Network Engineer (2010 to 2011).

Sedar Emirates LLC, UAE

?? Installed IT systems and network equipment

?? Performed weekly data backup

?? Implemented the data backup program that reduced to avoid 100% data loss

System Administrator (Oct 2003 ??? Dec 2005)

Gulf Steel Works, Saudi Arabia

?? Information Technology In charge of a Steel Exporting company with 150+ employees and 2 branch offices.

?? Administered and supported Local Area Network with Windows 2000 server with SQL 2000 Database and Novell Netware 4.11 server with FoxPro database.

?? Responsible for supporting more than 150 users with various clients??? workstations such as Windows XP/2000/NT/98.

Education

?? MS in Information Systems - Strayer University, Arlington, Virginia, USA, 2023, Cumulative G.P.A.: 4.00

?? MTech in Computing Systems & Infrastructure - BITS, Pilani, India, 2020

?? MBA in Information Systems - Bharathiar University, India

?? MSc in Telecom Technology - Sikkim Manipal University, India

?? BTech in Computer Science & Engineering - RVD University, India

?? Diploma in Electronics & Communication Engineering - S A Raja???s Polytechnic, India

Licenses and Certifications

?? AWS Solution Architect ??? Professional, 2021

?? Microsoft Certified Systems Engineer +Internet (MCSE+I)

?? PMP (Project Management Professional, 2020

?? Microsoft Certified Systems Administrator (MCSA) Messaging on Win 2003

?? Letter of Appreciation (US Consulate, Iraq)

?? Microsoft Certified Systems Administrator (MCSA) on Windows 2003

?? ITIL Foundation

?? Microsoft Certified Professional (MCP) on NT4

?? Microsoft Certified Professional +Internet (MCP+I)

?? Computer Hardware & Maintenance (Level 2)

?? Microsoft Certified Professional (MCP) on Windows 2003

?? Computer Hardware & Maintenance (Level 1)

?? Certified NOVELL Administrator (CNA)

?? Computer Networking

Security Clearence Status: MRPT

References

Available upon request.

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