CONTACT:

+91 9880710142

babusubramanyaa@gmail.com

https://www.linkedin.com/in/babu-subramanya-41954616/

Babu Subramanya

PgMP & PMP Trained, Certified PRINCE2 Practitioner, Six Sigma Black Belt, ITIL-F

Seeking Senior Level Assignments in Solutions, Transition and Operations, having 20+ years of multifaceted leadership experience

US Healthcare | Retail Banking | Finance & Accounts | US Mortgage & Title Search

Till Date - Apr2023 Mar2023 ??? May2021 May2021-Aug2012 Jul2012 ??? May2004

Work Experience:

PROFESSIONAL CERTIFICATIONS:

?? Certified PRINCE2?? Practitioner

?? Certified ITIL?? Foundation

?? Certified Six Sigma Black Belt

?? PgMP and PMP Trained

us visa sTATUS:

?? B1/B2 Visa valid till March 2033

Academic Qualifications:

?? Master of Arts (MA Economics) from Karnataka State Open University, Mysore

?? Bachelor of Commerce (B Com) from Bangalore University, Bangalore

?? Diploma in Secretarial Practice (10+3) from KIET Polytechnic, Bangalore

?? 10th Standard (SSLC) from Sri Kumaraswamy Vidya mandir, Bangalore

Areas of excellence:

US Healthcare | Retail Banking | US Mortgage

RFI | RFP | RFQ | Vendor Questionnaire

Bid Manager | Pricing Architect |Contact Centre Solutions

Sagility, Bangalore

?? Deputy General Manager - Solutions & Transition ??? April 2023 to till date

Program leader for US Healthcare (Member, Payer & Provider) ??? Front & Back Office

Core Benefits Administration Lifecycle ??? Billing, Enrollment, Claims, Payment Integrity, Provider Network Ops, Provider and Member Engagement (Contact Center ??? English & Spanish Calls)

Provider Revenue Cycle Management (RCM) and Appointment Scheduling

?? Healthcare Engagement Services ??? Member Acquisition, Provider Calls, Plan Sponsor Calls (Eligibility & Coverage), Refill Order Status & Medication

?? Claims Management ??? Intake, Adjudication, Appeals & Grievances (A&G)

?? Payment Integrity ??? Pre & Post Pay

?? Clinical Management ??? Utilization Management (Nursing & Coding)

?? Provider Network Ops ??? Contract Loading, Credentialing, Data Management (Collection & Verification)

?? Engagement Services for Payer ??? Member & Provider Calls, Chat, Eligibility & Benefit, Prior Authorization, Provider Onboarding

?? Solutions & Transitions Lead for Multi-GEO RFP???s, RFI???s & RFQs ??? Domestic US, Nearshore (Colombia & Jamaica) and Offshore (India & Philippines)

?? Draft Solution proposals, a realistic Transition/Implementation Plan for large scale and multi???year, up to 7,000 FTEs & Multi-Million Revenue deals

?? Experience in drafting numerous RFP Solution proposals & implementation plan for thousands of FTEs projects

?? Ease of working with C-Suite and Senior Function heads in getting agreement for the facility IT Infra Set-up, Pricing, Tech BOMs, Talent Acquisition timelines, WFM, Training rooms & Trainer???s availability

?? Heading Transition Management Office (TMO)

?? Perform Transition Quality Review (TQR) Tollgate Audits to ensure adherence to Transition Framework by transition managers across India, Philippines, US, Jamaica & Columbia

?? Track and publish Quarterly Transition Global Dashboard to Global leadership

?? Track and publish Business Scope vs Actuals Revenue and GM% validation for all projects

Avanze Technologies india private limited, Bangalore

?? Director - Presales, Solutions & Transition ??? May 2021 to March 2023

Program leader and head of Solution Design and Transition functions for Mortgage, Post Closing, Recording, Title & Tax Search

?? Designed & implemented an Agile Transition Methodology

?? Designed Sales to Operations workflow and implemented across Sales, Solutions, Transition and Operations

?? Managed a team of 5 Transitions and Solutions across Manager & Sr Manager levels

?? Ownership of RFP, RFI, RFQ, Vendor Due Diligence responses

?? Pricing leader for all new deals from new & existing clients

?? Presenting Capability and Solution proposals/decks

?? Draft & review of MSA, SOW & NDA???s until execution

?? Design of process workflows and implementation of BPaaS solution with technology support

SLK Global SOLUTION PRIVATE LIMITED, Bangalore

?? Associate Director, Solutions & Transition ??? April 2020 to May 2021

?? Senior Manager, Solutions & Transition ??? April 2018 to March 2020

?? Manager, Solutions & Transition ??? April 2016 to March 2018

?? Deputy Manager, Solutions & Transition ??? August 2012 to Mar 2016

Domain: BFSI - Retail Banking, Finance & Accounts, Mortgage, Title & Tax Search and HRO

Achievements & Key Projects Managed:

?? Recognized with multiple awards in SLK

o COVID Star award from COO???s office in July 2020

o Solutions & Transition champion award from CEO & COO - annual town hall in Nov???19

o Multiple Extra Miler Quarterly R&R - Apr???19 to Jun???19, Jul???16 to Dec???16, Apr???15 to June???15

o Star Performer Monthly Awards ??? Aug???14 & Apr???15

?? Solution & transition leader for 206 FTEs opportunity for Commercial banking Paycheck Protection Program (PPP) and PPP Post Close QC in Dec???20/Jan???21

?? Lift & shift Corporate Finance & Legal (AP, AR, GL, Payroll, Taxation, Treasury, MIS) functions from SLK Software to SLK Global ??? 32 FTEs (US, India & Philippines)

?? Bid Owner for a large RFP (3 stages) for a mid-sized bank in US, cutting across F&A, Banking & Cards, Mortgage, RPA, Voice verticals

?? E2E transitions for a large US Bank (ranked under 10th in US) - 42 sub-processes & 75 FTE???s

?? Design & setup of split ops for a mid-sized US Bank, ranked NASDAQ Fin. 100 indices

?? Solution design for Digitization project - a US Bank, ranked under 200 America's top Public Companies by Forbes

?? Managed solutions & transition for US nationwide Mortgage Company (3 locations)

?? Title Plant Building for a Mortgage Financials company (tier 1 & 2 cities) - 200+ FTE???s

?? Tax search (Voice) for Tax & Property Reporting company (2 locations) - 45+ FTE???s

?? Solution design for HRO Background Verification company - 21 FTE???s

?? RFI / RFP / RFQ - Bid owner for multiple large banks & mortgage lenders

?? Vendor Management: Identified low-cost vendors, subcontracted 30+ million documents digitization projects & increased $1.5 Million revenue for SLK

FIRST AMERICAN (INDIA) PRIVATE LIMITED, Bangalore

Assistant Manager Operations ??? October 2010 to July 2012

Team Leader Operations ??? April 2007 to September 2010

Team coordinator Operations ??? July 2005 to Mar 2007

Team Member ??? May 2004 to June 2005

Managed Accounts Payable/Receivable, Cash Application, Property Research, Mortgage Default services, Loss Mitigation, Doc Preparation & TSG eRecording and Billing processes with head count of 132 team members inclusive of 8 Team Leads, 6 subject matter experts

Notable Credits:

?? Instrumental in initiating seat sharing, employee guest out hours & considerably reduced cost up to 55%

?? Led cumulative headcount of close to 450+ Operation resources over a period of 7+ years

?? Essayed a stellar role in introducing:

?? Tenurity Targets concept to set higher standard for the tenured associates

?? Stack Ranking Incentive payout - concept to encourage the top performers

?? Achieved Higher Customer Rating by Introducing Employee Skill Level Mapping & Process Complexity Rating

?? Implemented Central repository for all the reports/data

?? Streamlined Process Inbox Email DL???s and reduced the time taken to respond to customer

?? Accredited with multiple awards ???Knowledge is Power???, ???Excellence in Quality???, ???Best Communicator???, ???KaiZen Award???

?? As a Cultural Committee member, actively rolled out & hosted Quarterly R&R