Bensam Bal B

Vancouver, BC | Bensamb94@gmail.com| +1 604 366 2269 | LinkedIn: linkedin.com/in/bensam-mba-pmp-69941792

HEALTHCARE IT IMPLEMENTATION & DELIVERY PROJECT MANAGER

Professional Summary

• PMP-certified project manager with 8+ years of experience delivering technology and infrastructure projects across healthcare, telecom, and enterprise environments.

• Proven success in implementing healthcare IT systems, coordinating surgery-related build projects, and managing end-to-end delivery from planning through go-live.

• Skilled in budget management, timeline control, risk mitigation, and performance reporting for multi-stakeholder programs.

• Hands-on with EHR/ERP systems, SAP, JIRA, and MS Project, ensuring projects stay on track, within scope, and aligned to client objectives.

• Adept at client-facing communication, cross-functional team leadership, and vendor coordination, driving high-quality outcomes and lasting partnerships.

Core Competencies

Healthcare IT Implementation | Project Lifecycle Management | Surgery Build Coordination | Budget &

Schedule Control | Risk & RAID Management | Cross-Functional Collaboration | Stakeholder Communication

Project | Reporting & Analytics

Professional Experience

Accenture | Associate Operational Manager – Healthcare & Insurance Projects

Jan 2023 – May 2023 | Hyderabad, India

• Managed delivery of multiple technology infrastructure projects for healthcare and telecom clients, ensuring compliance with industry and security standards.

• Led cross-functional teams through planning, build, testing, and go-live phases, maintaining strict adherence to timelines and budget.

• Partnered with clients and internal teams to produce clear status reports, RAID logs, and deliverables documentation, supporting executive decision-making.

• Implemented performance tracking through SAP and JIRA, improving reporting accuracy by 18%.

Cognizant | Project Specialist – Infrastructure & Client Delivery

Jul 2017 – Dec 2021 | Hyderabad, India

• Supported implementation of healthcare IT solutions, coordinating data migration, testing, and deployment activities.

• Managed surgical operations and clinical workflow build projects, aligning system configurations with end-user needs.

• Created and tracked project deliverables including scope, budgets, and timelines for enterprise clients.

• Delivered concise status updates and performance insights to senior leadership and client stakeholders.

• Improved cross-team collaboration by implementing streamlined communication and risk tracking practices.

Genpact | Process Developer – Operations & Reporting

Jun 2015 – Jun 2017 | Hyderabad, India

• Managed healthcare client operations ensuring accuracy, compliance, and timely project delivery.

• Developed analytical reports and dashboards for performance monitoring and resource utilization.

• Collaborated with clinical and administrative teams to identify workflow inefficiencies and recommend process enhancements.

Other Experiences

Petro-Canada | Assistant Manager – Operations & Compliance

Sep 2022 – Present | Vancouver, BC

• Managed operations and compliance across multiple store locations ensuring adherence to safety and quality standards.

• Oversaw staffing, scheduling, and vendor coordination to maintain business continuity.

• Led continuous improvement initiatives that enhanced process efficiency.

Devrew Merchandising| Retail Project Coordinator– Operations & Merchandising

Oct 2023 – Present | Vancouver, BC

• Educate customers on new product lines and recommend solutions based on individual needs.

• Drive in-store engagement and brand awareness through product demos and personalized customer interactions.

• Consistently exceed daily and weekly sales targets while maintaining a high level of customer satisfaction.

• Coordinate retail execution projects and maintain operational relationships with store partners.

• Oversee product placement, visual compliance, and team scheduling to ensure project delivery success.

• Serve as the key contact between client teams and field associates to optimize workflows.

Education

• MBA, University Canada West, Canada 2023

• B.Com, Osmania University, India 2012

Certifications

• Project Management Professional, PMI 09/2024

• Generative AI Overview for Project Managers, PMI 06/2024

• Fundamental of Agile Project Management, PMI 05/2024

• Agile Scrum Master, Simplilearn 04/2024

• Business Analytics with Excel, Simplilearn 04/2024

• Certified Analytics Professional, LinkedIn Learning 11/2022

• Tableau, Simplilearn 01/2024

Awards & Recognition

• Accenture Core Value Champion Award (2022): For fostering and bringing our core values to life.

• Cognizant Exceptional dedication and commitment Award (2019): For spearheading high performance and quality

• Cognizant Hall of Fame Unicorn Award (Feb, May, Mar’ 2019): For spearheading high performance and quality

• Cognizant 5 Spotlight Awards (Jan - Dec’2018): For exemplary focus on performance excellence

• Cognizant Ace of Rookies Award (Dec, Nov, Oct, Aug’2017): For rapid and swift climb from learning concepts to execution

• Genpact 2 Spotlight Awards (2017 & 2018): For process optimization and training excellence.