BOBBY E. ERICKSON

Rochester, MN 55904 | 507-250-6372 | blerickson@charter.net

SUMMARY STATEMENT

I am seeking a career opportunity which utilizes my skills and experience with program leadership, project management, Agile team development, product & service delivery, and customer care. I welcome the opportunity to further my education and business acumen to move into senior leadership positions.

SKILLS

25 years Customer Relationships
20 years Global Projects, PMO, Team Leadership, Agile Coaching
20 years working with PC, MAC
15 years of Team Evaluations
15 years Escalation Management
10 years Technical Support SME
5 years working with JIRA, Trello, Mural, Monday.com, Slack
45 industry badges from 2018-2023 (*avail upon request)
Certifications: PMP (6/12/24)
*CSM is scheduled to be completed June 2024
Worship Leader, Classroom, Instructor, Leadership Counsel

CIO - Program Manager, Project Manager, Delivery Manager (CVP) IBM - Armonk, NY
12/2022 to 04/2024

Global Program Manager: Application/Platform modernization
Project Manager: Virtualization, Global Operations, Product Delivery
Agile Methodology Coaching: Scrum Master, Ceremonies, Process
Cross-function Leadership: Strategic Teaming, Product Delivery/Support
Executive Team Leadership, Stakeholder Communications
Quarterly OKR Development, Review, Reporting
Process Development, Review, Change Implementation, SDLC, PDLC, OPAs
Identify and Resolve Impediments: Performance, Flow, Relentless Improvement
Product Development/Support: Continuous Integration/Deployment (CI/CD)
Cloud, Hybrid-Cloud, On-Prem, Networking, Performance, Troubleshooting
Scrum Master, Agile Coach, Delivery, Leadership Mentor Western Digital -Rochester, MN
11/2021 to 12/2022
Schedule/Facilitate Ceremonies, Agile Strategy (Jira: Kanban, Sprint)
Agile Coaching: Scrum Master, Ceremonies, Governance, Methodology
Team Leadership, Executive/Stakeholder Communications, Team Building
Technical Process Development, Review, and Change Implementation
Onboarding: Team Overview, Technical Training, Process Training, OKR, KPI
Product Owner: Delivery, Process, Development, Support
Continuous Integration/Deployment (CI/CD)
1:1 Coaching/Mentoring to promote personal and professional growth
Team Building: Executives, Architects, Engineers, Sales, Support, Admin
Customer support: Development, Sales, Customer Success Managers

PMO, Critical Situation Manager, Account Advocate IBM - Rochester, MN
07/2006 to 11/2021

Own and resolve escalated/dissatisfied customer issues
Complex Critical Situation Ownership, PMO, Client Satisfaction
US-based Product and Services Support: IBM Hardware/Software
Customer Care/Management: C-Suite, Engineers, Architects, Admins
Strategic planning, team coordination, driving execution, OPAs
Premium Support for 22 Clients (CRM), IBMi, Power Systems
Executive Leadership, Stakeholder Communications, Collaboration
Technical Education: Prepare/Present (Remote and Onsite)
Process: Development, Review, Change Management, NPS
Product Support: Online, Email, Chat-bot, Support Ticket management
Cloud, Hybrid-Cloud, On-Prem, Networking, Performance, Troubleshooting
Vendor Account Manager, Field Supervisor, Staff Software Engineer Computer Task Group (CTG) / Ciber, Inc - Rochester, MN
08/1998 to 07/2006
Account Manager (IBM) - 146 Employees, 63 IBM Managers
HR: Process, OPAs, Prospect, Conflict Resolution, Evaluations
IBMi Technical Support (15 teams), Technical Subject Matter Expert (SME)
Coaching/Mentoring new team members, Education Development
IBMi Technical Writing, Knowledgebase Documents, Classroom Instruction
Support Process: Online, Email, Chat-bot, Support Ticket management

EDUCATION AND TRAINING

Bachelor Degree: Bachelor of Science
Western Governor's University - Salt Lake City, UT
Business Management, Organizational Management
*60% completed with BS, and MS in Accelerated IT (ETA 2027)

Associate Degree: Associate of Arts
University Of Phoenix - Phoenix, AZ
Business Foundations, Business Management, Computers

CERTIFICATIONS AND HONORS

Certifications: PMP
*CSM is scheduled to be completed June 2024
National Vocational-Technical Honor Society (HHHJC)
Hubert H Humphrey Job Corps: Account Clerk Certificate
Western Governor's University: CompTIA Project+
Blue Core Coaching, Agile Project Management: IBM
Benefactors Circle / Volunteer Silver Award: IBM
INTERESTS/EXTRA COMMENTS
Personal Studies: Christianity & Religious Theology, Eschatology Focus
Volunteer: MNTC Mentor/Counsel, Community Functions/Activities
Music/Film: Writer, Live Performer, Producer, Director, Actor, Voice-Over
Writing: Published Author, Freelance Journalism, Educational Guidance