AXA Philippines Mar 2023 to Present

Senior Project Manager

I am responsible for setting up the PMO in AXA Philippines and implementing it across the entire organization. This includes developing the Portfolio Management and Project Management processes with standardized templates that will be used by all PMs. I also manage the project governance for all projects. I also manage projects when required.

Lizardbear Tasking, Inc. (TakUs) Oct 2020 to Dec 2022

Project Manager/Consultant

I managed special projects that includes corresponding with TaskUs and its affiliates and business partners regarding organizational strategies and operations. I provide various professional services in connection with TaskUs??? business as assigned and/or requested by TaskUs.

UNISYS Managed Services Corp. Nov 2016 to Sep 2020

Transition Director

I led and directed large scale and complex projects or a single project of strategic importance, including project financials to profitably. I am also involved in the sales, management and/or delivery of services and solutions into targeted high-growth markets for new and existing clients. I assume a proactive and direct role for developing and cultivating service opportunities and establishing engagements to ensure profitable revenue growth for the company. I manage the project financials of US$10M ???US$25M; provide Program/Project Management and client delivery/satisfaction including People Management.

SUTHERLAND Global Services Jul 2009 to Oct 2016

Transition Director

I partnered with clients and business/functional owners to successfully implement new business and additional ramps to an existing business. I managed all aspects of launching programs including (but not limited to): Recruitment, Training, Work Force Management, Technology, Quality, Service Delivery and Business Continuity/Disaster Recovery and own the implementation from initiation through post launch handoff to the Operation Team once it???s in steady state. My role serves as the primary Client interface over the course of transition and the single source of reporting to leadership on the status during the pre-launch lifecycle. My performance is measured through Client and Peer Satisfaction, post launch program KPIs, process audit and attainment of program financials. I also represented the Transition Team in key client visits and provide a walk-through on the transition methodology, pricing and project plan, team experiences and composition. I also respond to Request for Proposals.

RIVEREO Inc Aug 2007 to Jun 2009

Project Manager

I administered the company's operations that produce gross monthly revenue of $120,000 with a budget of $50,000. The team is composed of a total 40 developers and testers working as dedicated resources in an AGILE development methodology using object-oriented programming to support multiple clients in the UK, US and Australia who outsource their product and application development in the Philippines in an offshore-onshore model to ensure that work packages are delivered on time, within budget and with high quality.

ACCENTURE Inc Aug 2005 to Jul 2007

Project Manager

I was assigned to a US financial and travel company as an end-to-end project manager. The responsibilities included managing various projects with budgets ranging from $100,000 to $1M through the full Project Life Cycle using PMI methodologies that include initiation, planning, execution, monitoring & controlling and closure in a business systems analyst and project management role to support business solutions construction, project implementation and systems integration. I used COBOL mainframe with Application Program Interfaces to the frontend using Web Services as the main methodology.

DIGITEL Mobile Philippines Inc (Sun Cellular) Jan 2004 to July 2005

Operations Support Head/Project Manager

I was assigned to manage and supervise various projects involving business solutions construction, implementation and systems integration with the GSM network element components in a business analyst and project management role.

Freelance Consulting (Manila, Philippines) Jan 2002 ??? Dec 2003

Business/Systems Analyst

I provided my expertise in the field Business/Systems Analysis to various communications companies in the Philippines as a Private Consultant in managing a Customer Care and Billing System. My main responsibility is to provide business and technical knowledge and share best practices in terms of business process reengineering trouble shooting problems in the functional areas of Billing, Product Management, Usage, Customer and Account Management.

IIC (Indotronix Int???l, Corp.) March 1999 ??? Dec 2001

Business/Systems Analyst

I was assigned to various communications companies as a business, system, conversion and test analyst to implement and maintain an of-the-shelf customer care and billing system developed by IBM. Responsible for implementing the system to various telecommunication companies like NTELOS, USA; Vesper Telecoms, Brazil; and AT&T Canada, Canada. My work involved interviewing users to determine their requirements, documenting and evaluating existing business processes, analyzing various billing system???s and providing best solutions to fit their business.

IBM (International Business Machines) Phil. June 1998 ??? March 1999

IT Specialist/Project Lead

I was assigned as a Project Lead to implement and maintain an off-the-shelf customer care and billing system developed by IBM for various telecommunications companies in the Philippines. I managed the implementation of the system to Philippine Long Distance Telephone Company (PLDT), Eastern Telecommunications Philippines Inc. (ETPI) and SMART Communications. My work included the migration of the company???s legacy systems that were in COBOL to the IBM AS/400 platform using various migration tools.

IIC (Indotronix Int???l, Corp.) Sept 1997 ??? May 1998

Business Consultant

I provided my expertise in the field Business/Systems Analysis as a business consultant to Lucent Technologies in the implementation of an off-the-shelf customer care and billing system called Integrated Customer and Management System (ICMS) for Saudi Telecoms (STC). I provided overall coordination and liaison with STC in representing their technical views for the TEP6 billing project which included recommending implementation, migration and change management strategies to the vendor (IBM) for the timely implementation of the project.

Philippine Long Distance Telephone (PLDT) January 1996 ??? Sept 1997

Production/Data Center Operations Support Head

I was the Billing Team Project Lead that implemented an off-the-shelf customer care and billing system from IBM New Zealand. My work included the migration of the company???s legacy systems that were in COBOL to the IBM AS/400 platform using in-house developed migration tools. The application included usage processing, product management, customer care, credit monitoring and collection and financial reports. The successful implementation of the project saved the company millions in service and maintenance costs. I managed the production support group with 5 staff members after the successful migration of the system.