# JOÃO BATISTA BROGNI

**IT Executive**

Specialist in Governance, Project Management, and Digital Transformation

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## About

Professional with over 15 years of experience leading IT operations, PMO, and digital transformation in complex and multicultural environments. Delivered impactful results through cost reduction, optimized operational efficiency, and restructured key processes. Expertise in agile methodologies, IT governance, contract management, and strategic innovation. Hands-on profile with strong leadership skills, systemic vision, and a focus on value generation.

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## Contact

- Phone: +55 51 99947-4038

- Email: brogni@b9i.com.br

- Location: Porto Alegre – RS – Brazil

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## Skills

- Strategic IT & Project Leadership

- Agile Methodologies & Governance

- Data Privacy & Compliance

- Operational Excellence & Results Delivery

- People & Team Management

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## Languages

- Portuguese – Native

- English – Advanced

- Spanish – Basic

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## Professional Experience

### Support Manager

**Comtech International LLC**

*2024 – Present*

- Leads support operations across 11 countries, ensuring operational excellence

- Manages the Customer Journey project, integrating processes and tools

- Mapped and redesigned the full customer journey from acquisition to post-sales, enhancing customer experience and operational visibility

- Redesigned the CRM and coordinated the migration from Zendesk to Zoho Desk

- Standardized and unified management tools using Zoho One modules, enhancing efficiency and control

- Boosted response rate by 60%, reduced first-response time from 5 to 2 minutes, and elevated SLA performance from 90% to 96%

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### Chief Experience Officer

**Hub Seven Solutions**

*2024*

- Led customer experience initiatives through digital transformation and process optimization

- Optimized operational flows, reducing rework by 30% and increasing user satisfaction scores by 15 points

- Directed the ISO 27001 certification project, ensuring compliance and information security

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### Head of IT & PMO | Strategic Leader in Digital Transformation

**Grupo Four**

*2020 – 2024*

- Oversaw IT operations, vendor contracts, and strategic partnerships

- Implemented governance in SRE/DevOps and Infrastructure teams

- Negotiated and secured strategic contracts, generating annual savings of over R$ 1 million and streamlining vendor management

- Standardized IT infrastructure across startups within the innovation hub

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### PMO

**JH2P Engenharia**

*2012 – 2019*

- Managed the project portfolio and redesigned internal processes

- Established the Project Office and digitized bidding processes

- Contributed directly to a 700% revenue growth over 7 years

- Led the company's environmental licensing process, improving waste management practices at a major federal university (UFRGS – Federal University of Rio Grande do Sul, one of Brazil's top public institutions)

- Promoted material recycling, benefiting dozens of independent recyclers in Porto Alegre and surrounding areas

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### Project & Services Manager

**Teletex IT Solutions**

*2010 – 2014*

- Led infrastructure projects for major Brazilian corporations such as Renner (retail), Marcopolo (transport manufacturing), and GetNet (payment solutions)

- Coordinated the implementation of the "Digital City" project in Novo Hamburgo

- Managed multidisciplinary teams in high-complexity environments

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## Certifications

- Professional Agile Coach Expert

- Scrum Fundamentals Certified

- Scrum Associate Accredited Certification

- Certified Kanban Associate

- Data Privacy Professional (LGPD)

- IBM Enterprise Design Thinking

- PMP – Project Management Professional

- ITIL Foundation

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## Volunteer Work

- Mentor for Young Talents and IT Beginners (2020 – Present)

- Coordinator – Master Team at Esporte Clube Maringá (2020 – 2023)

- PMO – PMI RS Chapter (2019 – 2022)

- Expert Auditor – Sports Justice Court, FGF7 (2019 – 2020)

- Advisor – Junior Achievement Brazil (2012 – 2013)

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## Education

**Pontifical Catholic University of RS**

- MBA in Strategic IT Management (2009 – 2011)

- Bachelor's Degree in Business Administration (2004 – 2008)