CARLTON J. HENRY JR

Business Technology Advisor | Telecom Solutions Consultant

Casselberry, FL • 407-418-3630 • carlton2882@gmail.com

Helping businesses modernize connectivity, communications, and infrastructure through

strategic telecom solutions.

PROFESSIONAL SUMMARY

Business technology advisor with extensive experience helping SMB and multi-site organizations

improve connectivity, communications, and operational efficiency through fiber, DIA, and

telecom solutions. Skilled in client relationship management, strategic solution development,

implementation coordination, and consultative account management. Known for building long-

term partnerships, aligning technology solutions with business goals, and collaborating cross-

functionally to deliver seamless customer experiences.

CORE COMPETENCIES

Client Relationship Management • Telecom Consulting • Fiber & DIA Solutions • Strategic

Account Management • Implementation Coordination • Business Technology Solutions •

Customer Experience • Solution Design • Cross-Functional Collaboration • Salesforce CRM •

Territory Management • Infrastructure Modernization • SMB Technology Consulting •

Stakeholder Engagement

SELECTED ACHIEVEMENTS

? Guided SMB clients through fiber modernization and connectivity upgrades across Central

Florida markets.

? Coordinated telecom implementation initiatives alongside engineering and provisioning

teams.

? Managed long-term business relationships within HOA, MDU, and commercial property

environments.

? Recognized for consultative approach to aligning technology solutions with customer

operational goals.

? Led and coached high-performing sales and customer service teams across telecom and

healthcare industries.PROFESSIONAL EXPERIENCE

SR. SMALL BUSINESS ACCOUNT EXECUTIVE | BRIGHTSPEED | Orlando, FL

Feb 2025 – Present

? Serve as a business technology advisor helping SMB clients identify connectivity,

communications, and infrastructure solutions aligned with operational goals.

? Manage client relationships throughout the engagement lifecycle, from discovery and

solution design through implementation coordination and post-installation support.

? Provide consultative recommendations for Brightspeed Fiber and Dedicated Internet Access

(DIA) solutions based on business requirements, scalability, and performance needs.

? Collaborate with engineering, provisioning, and implementation teams to ensure seamless

deployment and customer satisfaction.

? Utilize CRM platforms to manage customer relationships, strategic opportunities, and

territory planning initiatives.

ACCOUNT EXECUTIVE, COMMUNITY SOLUTIONS | SPECTRUM | Maitland, FL

Nov 2022 – Present

? Built long-term relationships with property managers, HOA boards, and ownership groups to

support connectivity modernization initiatives.

? Conducted telecom infrastructure assessments and recommended fiber-based technology

solutions for multi-tenant communities.

? Coordinated with construction and engineering teams on implementation planning and

infrastructure upgrades.

? Guided property stakeholders through onboarding, implementation, and resident

communication processes.

? Managed complex property portfolios using Salesforce CRM while supporting service

adoption and customer experience initiatives.

MEDICARE SALES SUPERVISOR | TOGETHER HEALTH | Tampa, FL

June 2021 – Nov 2022

? Supervised and coached a 20-person customer engagement team focused on healthcare

enrollment support.

? Developed onboarding processes, quality standards, and performance improvement

initiatives.

? Monitored operational metrics, customer interactions, and compliance standards to

improve team effectiveness.

? Maintained strong customer experience standards while supporting daily operational

objectives.

ACQUISITION BUSINESS ACCOUNT MANAGER II | SPRINT – BISO | Altamonte Springs, FL

May 2017 – Aug 2020? Managed business client relationships and identified opportunities to improve wireless and

connectivity solutions.

? Consulted with SMB decision-makers on mobility, communications, and operational

technology needs.

? Delivered tailored recommendations aligned with customer growth and business objectives.

? Coordinated solution implementation and ongoing account support to strengthen long-term

client relationships.

BUSINESS ACCOUNT MANAGER II | SPRINT – BISO | Altamonte Springs, FL

Oct 2013 – Apr 2017

? Managed and expanded SMB client relationships through consultative account management

and strategic technology recommendations.

? Supported customer operations by coordinating service implementation, account updates,

and ongoing solution optimization.

? Monitored industry trends and competitive positioning to recommend solutions aligned

with evolving business needs.

? Delivered client presentations and coordinated product demonstrations with Solutions

Engineers.

STORE MANAGER | SPRINT | Orlando, FL

Aug 2006 – Sep 2013

? Led retail operations, team development, and customer experience initiatives for a high-

volume wireless location.

? Coached and developed team members on customer engagement, operational

performance, and service standards.

? Managed daily operations, inventory controls, and performance reporting.

TECHNICAL KNOWLEDGE

Fiber Internet Solutions • Dedicated Internet Access (DIA) • VoIP & Business Communications •

Network Infrastructure Basics • CRM & Salesforce Platforms • SMB Connectivity Solutions •

Telecom Implementation Processes

EDUCATION

Associate of Science, Engineering Technology – CADD

Florida Technical College, Orlando, FL | GPA: 3.58 | Dean’s List 2011 & 2012

CERTIFICATIONS

AI & Career Development Certificate – University of Maryland (UMD) | Dec 2025