WORK EXPERIENCE

Program Manager (July 2022– today)

Diehl Controls

Project timelines, financial and executive reports creation for stakeholders (including CEOs, directors, managers and team members).

Project management tools usage for activities execution (Jira, Project, Excel)

Managed the program of a customer account to ensure proper activities prioritization and processes tailoring with the result of 5 projects launching in parallel. (Decision making, Program Benefits, Costs avoidance, Communication, Escalation, Project Timelines, Customer Service, Tailoring)

Customer account assessment to avoid company’s further investments of projects in risk of cancellation. Total cost avoidance of 0.5M USD. (Finance, Risk Assessment, US)

Led a global team (Germany, China, Poland and Mexico) to develop and produce prototypes that are part of the company’s innovation strategy to grow the business. Fostered a collaborative environment that ensured the objectives accomplishments. (Multicultural, Communication Matrix, Stakeholders Management, Collaboration, Technology)

Used SWOT tool to implement improvements in communication and team collaboration in multifunctional and global teams with an average productivity increase of 30% and an 80% of micromanagement from stakeholders. (Improvement, Efficiency, Performance Analysis)

Coordinated between technical and non-technical stakeholders to align project objectives, resulting in a 50% improvement in project delivery timelines. (Tailoring, Customer requirements analysis, Timeline)

Sales Program Management (Sept 2020 – Oct 2022)

Diehl Controls

? In charge of one customer account, overseeing project’s introduction and supporting key account manager with commercial topics resolution. (Sales, Customer Service, Teamwork)

? Created commercial strategy for account maintenance, cost opportunities identification, program benefits assurance and stakeholders’ management. (Communication Strategy, Executive Reports, Costs Analysis)

? Managed and updated forecast tools for product sales and project awards. (SAP, Excel)

? Negotiated a customer claim leading to a reduction from 1M USD to 300K USD expenditure.

? Coordinated Project Managers to ensure the introduction on more than 20 engineering changes and 2 new variants with a cost benefit of 132K USD in project budgets and 1M in product turnover. (Program Benefits)

? Participated in legal negotiation of development agreement with customer that promoted additional collaboration with clear rules that will benefit both the customer and the company. (Negotiation)

Project Manager (June 2014 – Sept 2020)

Diehl Controls

Led a project team that developed a control module with a turnover of 5M USD and 10% of piece price margin increase because of design to cost efforts. (Project Management, Technology, Innovation, Cost reduction)

Responsible for improving customer relationship with a highly empathetic approached that led to 2 additional project awards and earned a high value reputation for exceeding service standard goals. (Customer Service, Results Oriented, Effective Communication)

Responded to critical customer requests offering tailored recommendations to address needs. (Problem Solving, Negotiation)

Effectively implemented more than 100 engineering changes for customer with a result of more than 150K earnings in implementation costs. (Budget management, Change Management)

Collaborated with multifunctional team for a reengineering project to improve product testing and manufacturing. (Teamwork, Industrial Engineering, Customer Satisfaction)

Participated in talent development program of the company with an improvement in leadership, communication and teamwork abilities. (Group C, Soft Skills development, Self-development)

Introduced 2 full development projects on time, under budget and complying with customer requirements,

including UL agency approval. (Product introduction, Timeline, Customer Requirements Management)

Applied industrial engineering principles to participate effectively in the PFMEA and DFM analysis. The team effort resulted in accomplishment of PPM targets accomplishment. (Manufacturing, Industrial Engineering, Analysis)

Quality ang Projects Engineer (Dec 2012 – Jun 2014)

Ryder Supply Chain Solutions

Defined Processes for Finish Goods, Raw Materials and empty Containers operations for customer in the site. (Industrial Engineering, Automotive, Warehouse)

Analysis and dashboard compilation of KPI´s agreed with customer, introduced more than 20 process and reporting improvements that led to customer satisfaction and SOW accurate performance. (Continuous Improvement, Key Performance Indicators, Scope of Work)

Coordinated with headquarters to implement the ISO 9001 and C-TPAT standards with a successful obtaining of both certificates. (Quality Management, Compliance, Audit)

Configured and designed the warehouse storage configuration that optimized performance and reduced 60% of warehousing activities. (Cycle counts, Inventory, AutoCAD)

Led a project for reporting system that supported the processes requirements with an impact of 30% increase in the efficiency of people and 95% of errors reduction. (Excel Macros, IT project)

Projects Analyst (Dec 2011 – Dec 2012)

Graham Packaging

Performed finite element analysis in 3D models of plastic bottles to define packaging and recommend product modifications. This analysis improved the relationship with customer and encouraged business growth for next year supply by 15% demand increase. (Solid works)

Made analysis of CTQ´s to deliver reports to customer for PPAP approval. (APQP)

Collaborated with customer in labels placement set up process. (Customer Service)

Created reports for customer including timelines and process, molds and product layouts. (AutoCAD, MS Project)

Others (Sept 2009 – Sept 2011)

Final Assembly Intern. Ford Automotive Company:

o Gave support to manufacturing engineers in projects of redistribution of kitting and sequencing workstations.

o Did time and movement studies to follow up on cycle time and define actions to balance the activities in the production line.

Materials Planning Intern. SEGLO Logistics at Ford Cuautitlán:

o Planned kitting and sequencing workstations.

o Participated in project of personnel reduction based on productivity goals for customer goals.

Customer Service. Verizon:

o Answered phone calls of people that required technical assistance in regards of the functionality of their email and internet connection.

o Did follow up to critical customers and created tickets for modems replacement.

EDUCATION

Strategic Management (2024 _in progress)

Universidad Mondragón

Industrial Engineering (2006_2010_degree in process)

Instituto Politécnico Nacional

International Commerce Technician (2003_2006)

Instituto Politécnico Nacional

Preparation Training for Project Management Professional Certificate (2024_2025)

BSG Institute

Conflict Management (2018)

Caysen

Personal Efficiency, Effective Communication & Effective Meetings (2017)

Pensamiento Activo

Professional Project Management (2016)

Tecnológico de Monterrey

First Certificate in English (2010)

University of Cambridge

Grundstufe Deutsch (2005)

ÖSD Osterreichisches Sprachdiplom Deutsch

English_Advanced

German_Basic

Spanish_Native

TECHNICAL SKILLS

SAP

Microsoft Office

JIRA

Professional Project Management

Microsoft Project 365

Risk Management

Salesforce CRM

Cross-functional team leadership

Strategic planning

Risk Management

Continuous Improvement

SOFT SKILLS

Conflict Management

Negotiation

Effective Communication

Problem-solving

Teamwork

Customer Service

Public speaking

Trainer

Networking

Leadership