WORK EXPERIENCE

Program Manager (July 2022– today)

Diehl Controls

Project timelines, financial and executive reports creation for stakeholders (including CEOs, directors, managers and team members).

Project management tools usage for activities execution (Jira, Project, Excel)

Managed the program of a customer account to ensure proper activities prioritization and processes tailoring with the result of 5 projects launching in parallel. (Decision making, Program Benefits, Costs avoidance, Communication, Escalation, Project Timelines, Customer Service, Tailoring)

Customer account assessment to avoid company’s further investments of projects in risk of cancellation. Total cost avoidance of 0.5M USD. (Finance, Risk Assessment, US)

Led a global team (Germany, China, Poland and Mexico) to develop and produce prototypes that are part of the company’s innovation strategy to grow the business. Fostered a collaborative environment that ensured the objectives accomplishments. (Multicultural, Communication Matrix, Stakeholders Management, Collaboration, Technology)

Used SWOT tool to implement improvements in communication and team collaboration in multifunctional and global teams with an average productivity increase of 30% and an 80% of micromanagement from stakeholders. (Improvement, Efficiency, Performance Analysis)

Coordinated between technical and non-technical stakeholders to align project objectives, resulting in a 50% improvement in project delivery timelines. (Tailoring, Customer requirements analysis, Timeline)

Sales Program Management (Sept 2020 – Oct 2022)

Diehl Controls

? In charge of one customer account, overseeing project’s introduction and supporting key account manager with commercial topics resolution. (Sales, Customer Service, Teamwork)

? Created commercial strategy for account maintenance, cost opportunities identification, program benefits assurance and stakeholders’ management. (Communication Strategy, Executive Reports, Costs Analysis)

? Managed and updated forecast tools for product sales and project awards. (SAP, Excel)

? Negotiated a customer claim leading to a reduction from 1M USD to 300K USD expenditure.

? Coordinated Project Managers to ensure the introduction on more than 20 engineering changes and 2 new variants with a cost benefit of 132K USD in project budgets and 1M in product turnover. (Program Benefits)

? Participated in legal negotiation of development agreement with customer that promoted additional collaboration with clear rules that will benefit both the customer and the company. (Negotiation)

Project Manager (June 2014 – Sept 2020)

Diehl Controls

Led a project team that developed a control module with a turnover of 5M USD and 10% of piece price margin increase because of design to cost efforts. (Project Management, Technology, Innovation, Cost reduction)

Responsible for improving customer relationship with a highly empathetic approached that led to 2 additional project awards and earned a high value reputation for exceeding service standard goals. (Customer Service, Results Oriented, Effective Communication)

Responded to critical customer requests offering tailored recommendations to address needs. (Problem Solving, Negotiation)

Effectively implemented more than 100 engineering changes for customer with a result of more than 150K earnings in implementation costs. (Budget management, Change Management)

Collaborated with multifunctional team for a reengineering project to improve product testing and manufacturing. (Teamwork, Industrial Engineering, Customer Satisfaction)

Participated in talent development program of the company with an improvement in leadership, communication and teamwork abilities. (Group C, Soft Skills development, Self-development)

Introduced 2 full development projects on time, under budget and complying with customer requirements,

including UL agency approval. (Product introduction, Timeline, Customer Requirements Management)

Applied industrial engineering principles to participate effectively in the PFMEA and DFM analysis. The team effort resulted in accomplishment of PPM targets accomplishment. (Manufacturing, Industrial Engineering, Analysis)

Quality ang Projects Engineer (Dec 2012 – Jun 2014)

Ryder Supply Chain Solutions

Defined Processes for Finish Goods, Raw Materials and empty Containers operations for customer in the site. (Industrial Engineering, Automotive, Warehouse)

Analysis and dashboard compilation of KPI´s agreed with customer, introduced more than 20 process and reporting improvements that led to customer satisfaction and SOW accurate performance. (Continuous Improvement, Key Performance Indicators, Scope of Work)

Coordinated with headquarters to implement the ISO 9001 and C-TPAT standards with a successful obtaining of both certificates. (Quality Management, Compliance, Audit)

Configured and designed the warehouse storage configuration that optimized performance and reduced 60% of warehousing activities. (Cycle counts, Inventory, AutoCAD)

Led a project for reporting system that supported the processes requirements with an impact of 30% increase in the efficiency of people and 95% of errors reduction. (Excel Macros, IT project)

Projects Analyst (Dec 2011 – Dec 2012)

Graham Packaging

Performed finite element analysis in 3D models of plastic bottles to define packaging and recommend product modifications. This analysis improved the relationship with customer and encouraged business growth for next year supply by 15% demand increase. (Solid works)

Made analysis of CTQ´s to deliver reports to customer for PPAP approval. (APQP)

Collaborated with customer in labels placement set up process. (Customer Service)

Created reports for customer including timelines and process, molds and product layouts. (AutoCAD, MS Project)

Others (Sept 2009 – Sept 2011)

Final Assembly Intern. Ford Automotive Company:

o Gave support to manufacturing engineers in projects of redistribution of kitting and sequencing workstations.

o Did time and movement studies to follow up on cycle time and define actions to balance the activities in the production line.

Materials Planning Intern. SEGLO Logistics at Ford Cuautitlán:

o Planned kitting and sequencing workstations.

o Participated in project of personnel reduction based on productivity goals for customer goals.

Customer Service. Verizon:

o Answered phone calls of people that required technical assistance in regards of the functionality of their email and internet connection.

o Did follow up to critical customers and created tickets for modems replacement.

EDUCATION

Strategic Management (Expected graduation in spring of 2027), Universidad Mondragón

Industrial Engineering (Degree in process), Instituto Politécnico Nacional

International Commerce Technician, Instituto Politécnico Nacional

Project Management Professional (PMP®) Project Management Institute 2026

Diehl DNA Leadership Program (August 2025 – Summer 2026)

Diehl Controls (ongoing) Corporate leadership development program focused on transformational leadership, strategic thinking, self-awareness, and leading in complex, global environments.

Professional Coaching Program (November 2025 – November 2026)

Executive Coaching (ongoing) Professional coaching focused on leadership presence, emotional intelligence, self-confidence, and effective communication to strengthen decision-making, stakeholder interactions, and leadership impact in complex environments.

Leadership Development Program – Group C (2018-2019)

Diehl Controls. Internal leadership training program focused on communication, teamwork, self-development, and leadership effectiveness in cross-functional environments.

Project Management Professional Preparation (2025)

BSG Institute. PMBOK® Guide–aligned training covering predictive, agile, hybrid project leadership, risk management, and financial oversight.

Applied AI & Digital Productivity for Business (2025)

ChatGPT: Applied Prompting & Productivity – Coursiv. Focus on applied AI, prompt engineering, data analysis, and productivity improvement in professional environments. (AI for Business, Digital Productivity, Analytical Thinking)

Leadership & High-Performance Training (Selected)

Lead at Full Speed: Lessons from Formula 1® – Santander Open Academy. Time Management Skills – Santander Open Academy. Focus on leadership under ambiguity, decision-making, prioritization, and empowered productivity.

Communication, Negotiation & Conflict Management (Selected)

Effective Negotiation – Gente Avanzando, Conflict Management – Caysen Consultoría, Effective Communication / Effective Meetings / Personal Efficiency – Pensamiento Activo

LANGUAGES

Spanish – Native

English – Advanced (C1) First Certificate in English (2010) University of Cambridge

German – Basic (A2) Grundstufe Deutsch (2005) ÖSD Osterreichisches Sprachdiplom Deutsch

CORE SKILLS

Program & Project Leadership

Program Management, Project Management, Program Governance, Strategic Planning & Execution, Project Recovery, Risk & Opportunity Management, Change Management, Engineering Change Management (ECM)

Business & Customer Management

Strategic Account Management, Stakeholder Management, Executive Communication, Customer Relationship Management, Financial Impact Assessment, Cost Optimization & Cost Avoidance, Business Strategy Alignment, Negotiation & Conflict Resolution

Engineering & Operations

Product Development, Manufacturing Operations, Design for Manufacturability (DFM), Design for Procurability (DFP), PFMEA, Quality & Regulatory Compliance, Engineering–Business Alignment

Leadership & People Development

Cross-Functional Leadership, Global Team Leadership, Executive Presence, Coaching Leadership, Team Engagement, Emotional Intelligence, Organizational Change Leadership

Tools, Systems & Digital Enablement

Microsoft Project 365, JIRA, SAP, Salesforce CRM, Microsoft Office (Advanced Excel)

AI & Digital Productivity

Microsoft Copilot, ChatGPT, AI Agent Design, Prompt Engineering