Courtney Daye, MBA, PMP®

(336) 646-3053 | courtneydaye143@gmail.com

Revolutionary Organizational Strategist

Driving outcomes with data insights and agility

Project Management | Leadership | Risk Management | Change Management

CAREER EXPERIENCE

VIA Metropolitan Transit (San Antonio, TX) February 2024 - Present

Training & Development Specialist (Hybrid)

Initiated, coordinated, and executed the in-person transition of New Employee Orientation to positively impact participant engagement and employee retention.
Achieved a 3% increase in employee engagement within 90 days of employment by initiating a training campaign to address LMS underutilization.
Initiated and managed a $350,000+ Internship Program budget to promote innovation and build a pipeline for future talent organizationally.
Discovered less than 1% utilization of the learning management system during reporting analysis, resulting in the development of 5 training initiatives.
Collaborated with Innovation and Technology to develop 18 Standard Operating Procedure (SOP) documents utilizing Snagit, Microsoft Word, BizLibrary, and Adobe Acrobat Pro to efficiently guide employees in navigating a newly implemented Human Resources Information System (HRIS).
Created a learning initiative for new and existing panel interviewers and piloted the certification to ensure fair hiring practices and satisfy legal corporate governance.

SWBC (San Antonio, TX) October 2023 - February 2024

Payment Reminder Services Representative (Remote)

Thermo Fisher Scientific (San Antonio, TX) November 2021 - January 2023

Global Sales Training Coordinator (Remote)

· Improved account executive retention by 40% after implementing new hire orientation, sales training, and an Ambassador Program globally (North America, Central America, Europe, Middle East, Africa, and Asia).

· Drove a 60% increase in quota attainment by analyzing Salesforce/Power BI data and tailoring an emergent strategy.

· 20% increase in Client Success Score by offering omnichannel client support.

· Successfully transferred 100% of revamped training curriculum into a new learning management system by collaborating with channel partners.

· Developed and managed a master database to track historical sales data.

Westat (San Antonio, TX) October 2021 - November 2021

Training Specialist (Remote)

· 180,000+ students served by collaborating with Education Specialists to develop training curriculum, support administration, and manage the Texas Afterschool Centers on Education program.

· Facilitated weekly Education Specialist meetings (technical support, gamification, administering training materials) utilizing Zoom/MS Teams for 100+ participants.

CoreStaff (San Antonio, TX) September 2021 - October 2021

Training and Development Coordinator (Remote)

· Onboarded 250+ agents to rectify open claims, resulting in successful reimbursement to claimants and a lower delinquent payment score.

· Developed and facilitated technical training for the California Employment Development Department benefit programs and systems.

Goodwill Industries of NWNC (Winston-Salem, NC) June 2018 – August 2021

Human Resources Trainer (Hybrid)

Developed 15+ e-learning modules to address training needs by partnering with departmental SMEs utilizing Brainshark, Articulate 360, MS PowerPoint, Adult Learning theories, and Organizational Behavior concepts.

· Allocated a $17,000 fiscal training budget to conduct annual training, compensate channel partners, and fund projects.

· Administrated $5.5 million Tuition Reimbursement Program budget, ensuring proper payment upon satisfactory course completion.

· Increased talent acquisition efforts by 40% after transforming the onboarding process into a virtual and interactive experience.

· 33% decrease in operational costs by implementing a Learning Management System and centralizing training resources.

· Distributed training content to 1,100+ employees via SharePoint as site manager.

· Attended quarterly Human Resources and weekly Learning & Development departmental meetings to assess project scopes, conduct SWOT analysis, and mitigate risks.

Allegiance Staffing LLC. (Mooresville, NC) April 2016 – February 2017

Human Resources Administrator (On-site)

Strategized with recruiters to implement new employee policies and facilitate full-cycle recruiting.

· 40% increase in billable hours attributable to honoring the 3-day hiring process.

· 27% diversified expansion of candidate population by coordinating in-office and off-site job fairs.

· 50%+ reduction in overhead following the implementation of a Human Resources Information System.

· $10,000 decrease in external hiring costs by effectively screening prospective candidates.

EDUCATION

Master of Business Administration - East Carolina University

Graduate Project Management Certificate - East Carolina University

Bachelor of Science: Broadcast Journalism/ Electronic Media Production - Appalachian State University

CERTIFICATIONS & MEMBERSHIPS

Project Management Professional - Certification Number: 4099517

Project Management Institute Member – ID Number: 10441823

Association of Talent and Development Member

American Public Transit Association Member

Radio Advertising Bureau Radio Marketing Professional