DANIEL B. GOTLIEB – Senior IT Program/Project Manager

Address: Houston, TX 77095| Phone: 832-229-5499 | Email: dbgotlieb@gmail.com

LinkedIn: http//:www.linkedin.com/in/daniel-gotlieb-4544b517

Results-oriented IT Program/Project Manager with a proven record driving AI-enabled digital transformations across cloud, cybersecurity, and compliance. Successfully integrated Agentic AI and ServiceNow into ITSM, ITAM, and IAM systems, doubling efficiency while cutting processing time by 35%. Led secure cloud modernizations across multi-cloud environments, enhancing threat detection and ensuring GDPR/CCPA compliance. Delivered enterprise-scale fraud and risk mitigation by deploying AI-driven Actimize and Databricks-powered data lakes, increasing data security, and strengthening access controls.

CORE COMPETENCIES

KEY ACHIEVEMENTS

§ Strategic Leadership of Large-Scale AI and IT Transformation Projects: Integrated Agentic AI and ServiceNow, across Cybersecurity, IAM, ITSM, and ITAM systems, cutting processing times by 35% while doubling efficiency, aligning digital transformation with CIO governance, leveraging Databricks for scalable AI integration.

§ Enabling Secure Cloud Transformation in High-Compliance Environments: Led infrastructure transformation of combining more than 40 unfederated systems using AI-powered automation to ensure data privacy (GDPR, CCPA) alignment while enhancing threat detection, improving security and efficiency by 30% across multi-cloud platforms.

§ Delivering Regulatory and Fraud Risk Mitigation at Scale: Deployed Actimize fraud detection, cutting ACH fraud by 70%; improved privileged access controls and consolidated cloud infrastructure, balancing compliance and innovation with AI-powered data lakes powered by Databricks.

PROFESSIONAL EXPERIENCE

MNK InfoTech – Contract 01/2024 – 04/2025

Senior Technical Project / Program Manager

Handpicked to lead modernization of Harris County’s ITSM, ITAM, Cybersecurity, and IAM programs, managing a $100M+ annual budget and aligning with countywide IT and CIO strategies. Delivered digital solutions that enhanced efficiency and compliance across departments.

§ Directed the end-to-end ServiceNow integration project, reducing manual processing times by 35% and doubling system throughput—cutting incident resolution times from 48 hours to under 24 hours and boosting productivity for over 400 Help Desk users.

§ Led enterprise-wide data transformation initiatives involving data migration, cleansing, and harmonization across multiple ERP and CRM platforms, improving data accuracy and usability by 40%.

§ Launched enterprise AI strategies using Databricks, driving predictive analytics and intelligent automation that improved fraud detection by 40%, cut manual processing by 50%, and reduced operational risk through continuous monitoring.

§ Led enterprise-wide data transformation initiatives involving Databricks for data migration, cleansing, and harmonization across multiple ERP and CRM platforms, improving data accuracy and usability by 40%.

§ Promoted to Portfolio Manager overseeing Administrative Services programs; directed a team of 2 Project Managers and Scrum Masters, coordinating cross-functional infrastructure initiatives across all county departments, achieving a 95% on-time delivery rate and maintaining a stakeholder satisfaction rating above 90%.

§ Directed a strategic consulting initiative with Boston Consulting Group to strengthen ITSM and ITAM governance, achieving a 25% decrease in software audit findings and enhancing asset tracking accuracy by over 30%.

TCS (Tata Consultancy Services) – Contract 04/2022 – 12/2023

Senior Program Manager – Strategic Technology and Data Security Transformation

Oversaw concurrent high-impact programs for Nielsen IQ and Microsoft, managing a $37M+ portfolio. Directed cross-functional teams to deliver AI-driven security, data governance, and supply chain analytics solutions aligned with enterprise goals and compliance standards.

§ Directed a multi-team initiative at Nielsen IQ to integrate and migrate data from 40+ disparate sources into a unified ERP system using Databricks for pipeline orchestration and delta lake management, improving data accuracy by 45% and reducing data reconciliation time by 60%.

§ Spearheaded Agentic AI implementation within identity access initiatives for Nielsen IQ, enhancing system security and reducing unauthorized access incidents by 35%, while boosting operational efficiency by 25%.

§ Led AI-driven security analytics deployment on Microsoft Azure and Dynamics platforms, enabling predictive risk monitoring and reducing incident response time by 30%.

§ Managed Microsoft Supply Chain analytics program, designing specialized data analytics roles and implementing near real-time DevOps monitoring, cutting deployment times by 50% and increasing team efficiency by 30%.

§ Utilized Jira, Kanban, and Microsoft Project across both client programs to monitor risks, achieving a 98% milestone delivery success rate while reducing project blockers by more than 40%.

§ Led rollout of Content Explorer for data discovery and trainable Purview classification tools at Microsoft, bolstering data governance and reducing data incidents by 40%, while ensuring 100% audit compliance through comprehensive technical documentation.

§ Championed cloud-based data warehousing and analytics using Azure Synapse Analytics, Databricks, Azure Data Factory, and Power BI, improving query performance by 60% and delivering real-time executive dashboards and self-service analytics.

Conduent – Contract 08/2021 – 03/2022

Senior Program Manager – Payments

Led critical IT security infrastructure projects supporting secure payment processing during a period of organizational restructuring. Managed cross-functional teams to deliver compliant, scalable solutions within tight deadlines.

§ Directed the successful migration from Siebel payment solution, including implementation of the Dovetail payment platform, improving transaction throughput by 25% and reducing system downtime by 40%.

§ Implemented data access governance solutions that enhanced secure payment processing and reduced payment errors by 30%.

§ Led the payment solution selection and migration team, facilitating a smooth transition from Siebel Payments to Dovetail, improving platform scalability and user experience.

§ Managed cross-functional teams to deliver projects on time and within budget despite COVID-related resource challenges.

§ Ensured full compliance with internal audits and regulatory standards, achieving zero critical findings during tenure.

Grant Thornton – Contract 08/2020 – 08/2021

Program Director – Compliance & Risk Lead Consultant

Led compliance and risk management initiatives for Ginnie Mae, overseeing a team of 18 contractors to enhance regulatory adherence and data security across mortgage-backed securities (MBS) loan pools.

§ Directed the successful integration of an Audit SaaS system, improving data security compliance and reducing audit cycle time by 30%.

§ Developed and enforced compliance and platform security standards aligned with regulatory requirements, achieving zero critical findings during external audits.

§ Conducted comprehensive Data Protection Impact Assessments (DPIAs), ensuring ongoing compliance with data privacy regulations and mitigating risk exposure.

Infosys – Layoff due to Covid 11/2018 to 06/2020

Principal – Sr. IT Program Manager

§ Managed pre-merger Actimize transformation projects at SunTrust and BB&T (Truist Bank), overseeing AI/ML integration, data migration, and cybersecurity enhancements—achieving 40% faster system integration and reducing costs by 25%.

§ Customized Actimize Fraud Detection system for SunTrust Bank, reducing ACH transaction fraud by 1500%, preventing $2.5M in annual losses, and improving detection accuracy by 35%.

§ Led enhancements to Actimize for AML, KYC, and transaction monitoring on Oracle Cloud (OCI) for BB&T, as part of an OCC Consent Order initiative, improving compliance, risk detection, and reporting

IBM 01/2016 to 10/2018

Sr. IT Program Manager / IT Delivery Service Manager

§ Delivered Microsoft .Net-based data privacy platform for Allstate Insurance enabling compliace with GDPR and CCPA regulations, leading a team of 20 developers, achieving a 100% audit pass rate over 3 consecutive audits using Agile SDLC and security best practices.

§ Led MDM initiatives to standardize data from 37 sources, using Databricks and Azure Data Factory to automate ETL and enforce governance—boosting data retrieval efficiency by 20% and ensuring regulatory compliance.

§ Facilitated resolution of senior leadership and cross-functional conflicts between teams and departments during IT program development, fostering collaboration, ensuring alignment on objectives, and maintaining project momentum.

Deloitte and Touche LLP 07/2011 to 01/2016

Senior Specialist Leader

§ Managed AML, KYC, and fraud initiatives customizing Actimize, enhanced by Machine Learning (ML) red flag detection.

§ Designed and implemented custom compliance solutions for Bank of America and Citibank

§ Performed Fraud/KYC/AML remediation and responses per OCC/SEC MRA, MRIA, and Consent Order requirements.

EDUCATION & CERTIFICATION

Bachelor of Science, Secondary Education – History and Psychology, University of Vermont, Burlington, VT - 1996

Project Management Professional (PMP)
Scaled Agile (SAFe) Certified Practitioner

Certified Technical Audit Specialist – Deloitte University
Six Sigma Green Belt | ACAMS (Anti-Money Laundering

TECHNICAL SKILLS

ServiceNow, MS Dynamics 365, SAP, Siebel | AI/ML Integration, Agentic and Gen AI Solutions (Databricks)| Cloud Platforms (AWS, Oracle Cloud, MS Azure) | Data Analytics & Big Data Tools (Databricks, Azure Synapse, Azure Data Factory, Power BI) | ERP & ETL Systems | Jira, Confluence, Atlassian Suite, MS Project, Plainview | DevOps and DevSecOps Pipeline & Monitoring | Identity Access Management (IAM, SSO, MFA) | Privileged Access Management (PAM) | Cybersecurity Frameworks (NIST, CIS, COBIT, ISO/IEC 27001 and 27002) | Actimize, SAS, FICO, Verafin