Dhivyaa Dhanasekar, PSM, ITIL v3

Phone: (817) 721 8022 | dhivyaa1603@gmail.com |

EXECUTIVE SUMMARY

Highly accomplished and results-driven professional with 8 years of progressive technical experience and expertise in project management. Passionate about identifying operational opportunities, implementing sustainable solutions, and delivering projects on time, within budget, and with the highest quality. Committed to inclusive team success, development, and diversity of thought.

CERTIFICATIONS

? ITIL v3 | PeopleCert | Issued Jul 2018 - No Expiration Date

? PSM 1 | Scrum.org | Issued Jul 2018 - No Expiration Date

? AWS Certified Cloud Practitioner (CLF01) | Issued Mar 2024

? Agile Project Management for Teams | Prodevia Learning, Inc. | Issued Mar 2015

? Currently pursuing PMP certification, PMI - 2024

SKILLS

Project Management, Financial Modeling, Forecasting, Agile Methodology, Scrum, Cost Estimations, Budgeting, Project Scheduling, SDLC, Requirements Analysis & Elicitation, Business Analysis, Team Building, Mentorship, Client Relations, Procurement to Pay, Order to Cash, AWS Cloud, Oracle Cloud EPM, Oracle Fusion

TOOLS

Artemis Project View, IBM Rational Team Concert (RTC), MS Project Professional, PowerBI, MS Office, Jira, Planview (PPM Pro), Clarity, UKGPro (UltiPro), SiteMinder, Azure DevOps, WordPress, Sitecore, Salesforce

PROFESSIONAL EXPERIENCE

Program Project Manager | IDS Global Inc.| Herndon, VA | Mar 2024 – Present

Led the development team to build a client website for World Tamil Music University with integration of Student Registration platform, Cloud files migration and integrating payment platforms, Moodle for UI and various other integrations. Also led the development team to build World Tamil Music Development Center website and various other websites for their clients.

? Organizing daily activities for all websites build projects.

? Devising new strategies that support the projects’ objectives.

? Working with other departments to develop budgets and plans for projects.

? Evaluating and assessing the projects’ strengths and weaknesses and working with team to mitigate risks.

? Monitoring projects and overseeing project team to ensure goals are met.

? Meeting with stakeholders to discuss program status and goals.

Program Project Manager | AHA (Contract) | Dallas, TX | Nov 2022 – Mar 2024

Led the National Hypertension Control Initiative (NHCI) program as part of the Business Technology (BT) team by working closely with our external vendor responsible for developing the NHCI website and its components like the survey tool, learning management system, and Data Lake platform. Led the OSO Data Quality Initiative to clean the data removing any duplicate accounts within the PHD environment along with other applications like MSD or Data Warehouse.

? Extensive interaction with product development and other members of cross-functional teams focused on delivering new and existing products to clients.

? Acted as a lead interface with the customer (OMH – HRSA) regarding project deliverables.

? Developed the project plan, including project scope, development/delivery schedule, resource requirements, and integration efforts using the Planview (PPM Pro) tool. Managed the expectations of the project sponsors, team members, and customers.

? Managed the details of overall project schedules and deliverables using Azure DevOps Platform. Implemented corrective actions to bring projects back on schedule and completed projects on schedule as planned.

? Recorded and monitored project actual costs vs. project budget, accountable for managing the budget.

? Motivated, and directed project team, set goals, objectives, and priorities, assigns/reviews work, and resolved conflict. Mentored less experienced team members.

? Provided feedback on performance against deliverables. Made recommendations for improving efficiency, product delivery, and expense reduction in projects.

? Developed and managed a project communication plan to include content, frequency, audience, and channels. Provided clear and reliable communications to internal teams, project stakeholders, external vendors, and customers.

? Ensured that approved methods, processes, and tools are consistently used, including change, issue, risk, and quality management. Selected methods and procedures for new assignments and guides other personnel.

Program Project Manager | USAA (Contract) | Plano, TX | May 2022 – Oct 2022

Initiated 3rd Party Transformation project within the CFO Department to reduce the FTE hours and led

? Worked with Senior leadership 50% of the time on 3P Transformation effort initiation.

? Worked with team leading individual projects working with those teams to hit milestones, coordinating work and competing deliverables for the projects. Used Oracle Cloud EPM Platform for process automation and to share the financial data analysis across the organization.

? Managed upcoming efforts and timelines, including following up on deliverables and creating a central repository of information.

? Attended key project meetings to assure on-track deliverables.

Project Manager III | Wesco/Anixter | Glenview, IL | June 2021 – March 2022

Led Cloud migration projects within the Global Business Services program to implement CORA Machine Vision to handle Accounts Payable processes, implement High Radius to handle Accounts Receivable processes, implement ServiceNow to handle Supply Chain Management processes, SiteMinder to Azure Migration, Oracle Fusion Q2C implementation and other tools to handle smaller processes within ERPs like Oracle EBS/CSS, Mainframe and 17 other ERPs and systems integrations.

? Worked with stakeholders to model and document their requirements. Worked closely with all leaders to smoothly transition all processes to the new systems that were to be implemented.

? Led project planning processes and actively maintained the schedule throughout the project life cycle. Pulled a project back on track as soon as I joined which was staggered in the design phase for more than 9 months. Expedited the project schedule and helped the team fast track the work by getting enough attention and reduced the loss creating business resilience for Wesco working with McKinsey and Co.

? Created overall status reports and led weekly status meetings including Steering committee meetings.

? Created project risk logs, risk mitigation and identification plan for all projects in GBS program.

? Worked closely with cybersecurity team as the data for these projects are confidential transactions that needed to be closely monitored and controlled without breach of confidentiality and data security.

? Delivered communications processes to proactively display project status, issues, and solutions.

? Documented and maintained lessons learned in SharePoint and shared with appropriate members.

? Assisted the PMO Director in hiring other PMs for various programs and helped automate a lot of PMO reports by creating excel templates. Participated and assisted in Planview implementation for the PMO organization.

? Led the GBS Program as a Program Manager/Portfolio Manager when the existing Program Manager left the organization and was the one PM for all projects in the program.

Project Manager | Abbott Diagnostics| Lake Forest, IL | Dec 2020 – May 2021

Responsible for achieving IVDR certification of Quality Management System and Product Portfolio and ensuring a continued global supply of Abbott’s products through the transition. Responsible for implementing Project Management strategy for commercializing ADD products in conformity with IVD Regulation EU 2017/746.

? Managed the implementation process of company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products. Estimated project levels of effort and resource requirements by using standard estimating techniques and tools, and by working with appropriate staff to understand scope of effort.

? Prepared project plans, schedules, and budgets by using Microsoft Project and by working with the PMO under Agile and Waterfall methodologies.

? Created Product Requirement Documents and Protocols for testing of products. Managed all Design input, verification/validation and design output documents using centralized labeling management systems.

? Directed project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans.

? Assured project quality by following the standards and regulations set in IVDR Quality Management System. Initiated and maintained change requests based on the quality and design requirements.

? Communicated project status to Managers, team members, and TPMs by preparing standard status reports, and by participating in project status update meetings and daily standups and also resolved issues.

? Consulted with internal project groups by sharing project management knowledge and mentored more junior project leaders in project management processes and techniques.

Project Manager | USAA | Plano, TX | Dec 2015 – Jan 2018

Launched the FFI to IMM conversion project and led the development and testing teams that helped in “Migration from Mainframe” legacy systems to Rest APIs.

? Worked with project stakeholders to model and document their Business/System requirements. Worked closely with Product Owner and tech lead for backlog grooming.

? Defined processes for budget maintenance, forecast, and project milestones.

? Led project planning processes and actively maintained the schedule throughout the project life cycle.

? Created overall status reports and led weekly status meetings including sprint planning and sprint reviews.

? Created risk mitigation for data breach or data loss issues and risk identification plans which resulted in finishing the project on schedule.

? Reduced the IMM project costs by 12% and exceeded customer satisfaction by reducing the expenditure.

? Helped fast-track the project by identifying critical path solutions which led to delivering the product 2 months ahead of schedule.

Project Manager | FocuzMindz Inc. | Sugarland, TX | Aug 2014 – Nov 2015

Launched the ERP & Java initiatives and participated in the development and enhancement of practice methodology. Assisted in transition from Excel to MS Project for resource and budget management. Assisted in end to end B2B sales projects to many customers.

? Work with project stakeholders to model, document their business and system requirements.

? Deliver use case modeling and a reference look up for traceability matrix.

? Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS), and instilled shared accountability for achieving project milestones.

? Provided critical guidance to senior executives for B2B projects on leads generation and qualifying prospective leads. Created a risk mitigation plan for the business to be resilient to face disruption from projects leading to downfall.

Associate Project Manager | Inter Asia Minerals and Energy | Jan 2011 – Dec 2012

Managed overall planning and delivery of P2P and O2C (Procure to Pay and Order to Cash) projects. Also, assisted in sales negotiations and post buy follow-up and support for all B2B sales.

EDUCATION

MBA | Keller Graduate School of Management | Houston, TX | Sept 2011 - Jun 2014

Program Focus: Project Management

Bachelor of Commerce | PSGR Krishnammal College for Women | India | Jun 2008 - Apr 2011

Program Focus: Financing and Accounting