Diane Hazel Mejia

Block 316 Lot 17 Maya Street Brgy. Rizal

Makati City, Philippines 1208

Mobile No. : 09653784139

Email ad: dianehazeld@gmail.com | dianehazelmejia@gmail.com

PERSONAL DATA

Age: 36

Date of Birth: July 13, 1988

Gender: Female

Civil Status: Married

Nationality: Filipino

Height: 147cm

EDUCATION

Bachelor of Science in Psychology Graduate at Cavite State University-Main Campus - 2009

WORK EXPERIENCE

Project Coordinator at Accenture from Feb 26, 2024 - Current

??? Helps in managing the project admin work that comes with fiber, optic, and rack deployment for upstream infrastructure

??? Monitor all projects' progress to plan

??? Identify potential issues that could delay the project

??? Communicate and collaborate with team members

Quality Associate at Accenture from March 30, 2022 - Feb 23, 2024

??? Ensure quality of work by performing quality audits based on the established process/guidelines set forth by the company

??? Helps the team leads in conducting the Root Cause Analysis to discover the root causes of the problems to identify the appropriate solutions to the markdowns committed by the agents

??? Facilitate weekly meetings with the team to discuss any callouts and to present the month-to-date team quality performance.

??? Calibrate with team leads and managers

??? I also conduct a 2-week Core Process Training for the new members of the team

Service Delivery Operations Analyst at Accenture from Jan 2017 - March 30, 2022

??? Coordinate and manage field dispatch site access requests, inbound shipment, and outbound shipment requests to different client colocations

??? Collaborate with Return Merchandise Authorization Coordinators to resolve issues such as lost or misplaced packages

Open Enrollment Project Manager at ADP Philippines from Jul 2015- Dec 2016

??? Responsible for the clients' successful Open Enrollment of their employees

??? Focus on improving internal processes and improving the client experience

Network Engineer/Ethernet Test, Install, and Activation Engineer at Sykes Asia Inc. from June 2012- June 2015

??? Provide Layer 1 & 2 support for Ethernet circuits ranging from speeds 10 Mbps ??? 1000mbps

??? We also manage the maintenance of customers' Ethernet Private Line circuits within 30 days from the day of turn-up. Furthermore, our team is responsible for providing test results within the Service Level Agreement.

??? Lastly, we also provide a Reason for Outage (RFO) for circuits that went down within 30 days from turn-up.

Delivery Manager at Sykes Asia Inc. from Jan 2012- June 2012

??? In charge of various tasks such as monitoring progress, following up with the different groups, and escalating accordingly based on the escalation hierarchy to ensure that services are being seamlessly delivered to the clients.

??? Ensure the team???s success in delivering the clients' circuit orders within the agreed due date, primarily by helping to identify and especially remove impediments impacting the team???s ability to deliver.

College Secretary at the College of Information Technology at Bulacan State University from June 2011- Dec 2011

??? Provides clerical and administrative support

??? Prepare and disseminate correspondence, memos and forms

Front Desk Officer at Republic Biscuit Corporation from Aug 2009- Oct 2010

??? Deliver exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through phone and email leading to increased efficiency and unparalleled client experiences

??? Direct client inquiries, resolve conflicts, and confirm appointments with external offices