Eran Israel, PMP

Chicago, USA | eisrael2026@gmail.com | +18475054890| LinkedIn

SUMMARY

Project Manager (PMP, CSM) with 8+ years leading Agile, hybrid, and cloud initiatives across healthcare,

eCommerce, logistics. Proven delivering complex projects on time and budget, achieving 25–40% faster delivery,

20–30% cost gains, 30% uptime improvements, managing 500–1,000+ stakeholders, coaching teams of 10,

translating business needs into scalable solutions, enterprise environments.

COMPETENCIES

? Project Planning & Scheduling

? Program & Project Management

? Agile & Hybrid Delivery (Scrum, Kanban)

? SDLC

? End-to-End Delivery Oversight

? Team Leadership & Management

? Cross-Functional Collaboration

TECHNICAL SKILLS

? JIRA | Confluence | Microsoft Suite (Excel, PowerPoint, Outlook, Word)| Azure DevOps| Microsoft

Agile (Scrum, Kanban)| Burndown Chart Dashboards| GDPR & HIPAA Compliance| eCommerce

Platforms| Order Management Systems| UX Workflow Optimization.

PROFESSIONAL EXPERIENCE

Property Portfolio Manager (Realtor) | Real Brokerage LLC | Chicago |Jan 2024 – Present

[Real Brokerage LLC is a real estate tech firm with 30,000+ agents and $100M+ in annual transactions.]

? Time Management & Scheduling: Managed 5 to 10 concurrent transactions annually, tracking

critical paths and dependencies to ensure milestones were met and achieve a 100% on-time.

? Stakeholder Management: Coordinated 6 to 10 stakeholders per transaction, aligning buyers,

sellers, investors, inspectors, and lenders to resolve conflicts and keep deals progressing smoothly.

? Risk Management: Identified and mitigated legal, financial, and property risks including title

defects and appraisal gaps reducing failed or delayed transactions by 20%.

? Budgeting & Negotiation: Negotiated repair credits, vendor fees, and closing costs, delivering

$8K–$15K in average savings per transaction while maintaining deal viability.

? Budget & Resource Management: Reduced unforeseen client expenses by up to 15% through early cost forecasting, repair planning, and proactive financial risk management.

Project Manager/IT Business Systems Analyst | Medline Industries, Inc. | Northfield, IL

|January 2020 – August 2023

[Medline Industries, Inc. is a global healthcare manufacturer and distributor with 30,000+ employees serving 100+ countries.]

? Project Planning & Scheduling: Modernized legacy eCommerce features into Azure-based cloud services, stabilizing uptime to enterprise SLA levels (99%) and reducing manual support workload by approximately 25%.

? Team Leadership & Management: Led a 10-member cross-functional teams, improving sprint predictability and reducing carryover work through structured estimation and dependency management.

? Agile – Scrum, Kanban: Formalized backlog refinement and sprint planning practices, reducing delivery cycles from approximately 10 weeks to 8–9 weeks across major releases.

? Stakeholder Management & Communication: Coordinated requirements across 50+ active business, IT, and vendor stakeholders per initiative, reducing decision turnaround time from biweekly to weekly governance reviews.

? Process Improvement: Reduced sprint rework by approximately one week per cycle through improved story sizing and WIP controls.

? Project Management & Planning: Led ATG platform migration to Microsoft Azure across 4 environments (DEV, MOBILE, UAT, PROD), delivering within approved timeline and budget envelope.

Software Support Engineer | Innovel Solutions |Hoffman Estates, IL |Nov 2017 – Jan 2020

[ Innovel Solutions is a U.S. logistics company supporting national retailers with thousands of daily deliveries nationwide.]

? Data Analysis & SQL Query Utilization: Wrote and executed SQL queries to analyze warehouse management system (WMS) data, supporting root-cause analysis across 100+ daily transactions and reducing recurring issue patterns.

? Quality Assurance & Troubleshooting: Executed structured QA test plans across 4+ release cycles, documenting defects and resolutions in Jira & Confluence, improving traceability and reducing recurring production issues.

? Team Collaboration & Issue Resolution: Partnered with engineering and operations teams to resolve 20–30 production issues per week, supporting SLA adherence during peak warehouse processing periods.

? Triage Leadership & System Failure Resolution: Facilitated triage calls involving developers and QA during high-severity system failures, reducing average incident escalation time from 6 hours to 1–2 hours.

? System Issue Categorization & Jira Ticket Management: Implemented severity-based categorization for Jira tickets, reducing average defect resolution time from 48 hours to 24 hours.

Software Developer | Radley Corporation |Southfield, MI | Aug 2016 – Jan 2017

[Radley Corporation is an industrial software company delivering EDI solutions to hundreds of manufacturing sites nationwide.]

? Software Development & Integration: Developed and integrated 5 RESTful APIs onboarding 10+ automotive vendors, reducing manual integration errors from ~20 tickets per month to ~10–12 per month following deployment.

? Process Improvement: Established API development standards and versioning practices adopted across 3 active integration projects, reducing average API response time from ~2.2s to ~1.8s and lowering recurring integration-related outages per quarter.

? Team Collaboration: Contributed across 10+ integration cycles, delivering assigned features within planned release timelines alongside senior developers and business partners.

? Backend Optimization & System Performance: Optimized utility code programs, reducing transaction processing time from ~2.0 seconds to ~1.6 seconds under standard load conditions.

? Code Refactoring & Maintainability: Refactored core service modules representing 20% of transaction workflows, improving maintainability and reducing recurring production bug fixes per release.

Software Support Analyst Intern | Enablon |Chicago, IL |Jan 2016 – Mar 2016

[Enablon is a global SaaS provider of EHS, risk, and compliance software, supporting 1,000+ organizations across 100+ countries]

? Client Relationship Management: Provided technical support to 100+ enterprise clients across manufacturing sites, reducing average first-response time from 4 hours to under 2 hours over a 3-month period.

? Team Collaboration: Resolved 15–20 support tickets per day in coordination with engineering and operations teams, maintaining SLA targets during peak production cycles.

? Problem-Solving & Crisis Management: Resolved approximately 75–90% of high-priority incidents within 2 hours, minimizing production disruptions across client environments.

? Time Management & Prioritization: Redesigned ticket triage workflows using severity-based prioritization, reducing average resolution time from 48 hours to 30 hours and improving SLA compliance. ? Technical Support / Client Support: Provided technical support to 100+ clients, resolving software issues, optimizing product performance, and ensuring consistent system reliability through proactive maintenance and troubleshooting.

EDUCATION/CERTIFICATIONS

? Project Management Institute, Project Management Professional 2024

? Scrum Alliance, Certified Scrum Master 2018

? DePaul University, Bachelor of Science: Computer Science – Chicago, IL 2013 – 2016