Falguni Rolekar

26+ years of IT Service Delivery & Client Management Experience, Agile Coach/Transformation Leader

(PMP, PMI-ACP, CSM, SAFe Agilist, SAFe DevOps (SDP), ICP-ACC, PRINCE2, PAHM, CSQA, PMI India Champion, Certified DevOps Foundation, Blue Core Coach, IBM Certified Senior Project Manager & IBM certified Lean Master)

Email: Falguni.rolekar@gmail.com

91-9920470461 (Cell)

www.linkedin.com/in/falgunirolekar

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Experience Summary

¨ Results-oriented Industry Leader & Delivery Manager with IT delivery expertise to manage complex application portfolios & drive client-centric success

¨ Business Intelligence thought leader behind growth of $117 Million business contract with emphasis on support, services, standards and best practices

¨ People leadership expertise in managing integrated teams across US, India, Mexico, Brazil, Canada, and China. Experience in working with C-level leaders to ensure program success through strategic thinking and influencing skills.

¨ A decisive, insightful executive leader with hands on experience in implementing operational transformation through strategic thinking and decision making

¨ Extensive agile project management experience in managing projects & program with global cross functional teams. Annual savings of around 1M USD by implementing multiple lean projects successfully

¨ Agile transformation leader to successfully migrate customer enterprise from waterfall to Agile

¨ Coached & mentored 100+ people in Agile Software Development & Scrum. Speaker at various global & sector level forum on Enterprise Agile Transformation for various IBM customers across the globe

¨ Performed Risk analysis on complex agile project which recognized with an IBM Intellectual Property/Capital creator

¨ Recognized leader for collaborating & partnering with internal & external organizations focusing “One Team” charter

¨ A master problem solver with a track record for proactively remediating systemic issues with tight timeframes

¨ Seasoned team builder with proven skills in galvanizing global teams across multiple geographies for implementing complex IT programs

¨ As a lead solution manager completed multiple RFPs and contract renegotiation deal with customer

¨ Expert in defining Governance, Change Management, Operating Models, and Assessment Models for the customers.

¨ Key leader in designing mobile App - MAT (Maturity Assessment Tool) to assess customer account maturity level and suggest improvement areas using IBM capabilities.

Agile Expertise

Ø Annual savings of around 1M USD by implementing multiple lean projects successfully

Ø Speaker at various global & sector level forum on Enterprise Agile Transformation for various IBM customers across the globe

Ø Managed Product development across multiple countries with a large team

Ø Coached & mentored 100+ people in Agile Software Development & Scrum in multicultural environments

Ø Performed Risk analysis on complex agile project which recognized with an IBM Intellectual Property/Capital creator

Ø Led Agile transformation for large healthcare account to move from waterfall to Agile

Ø Conducted training to educate and increase awareness about Agile transformation for stakeholders

Ø Worked with Product owner on Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burndown, and Release Burndown

Ø Facilitated decision making, issue resolution and consensus among the team members and dependent teams

Ø Publicized the team's progress and successes to make sure they are highly visible to management

Ø Managed the overall performance and delivery of cross-functional team

Agile White Paper Publication “ Enterprise Agile Transformation Challenges and Ways to Overcome ”

¨ https://www.projectmanagement.com/articles/528152/Enterprise-Agile-Transformation--Challenges-and-Ways-to-Overcome

Recognition & Awards

Ø Received Manager Choice award for exceeding LEAN target ahead of the scheduled date.

Ø Manager Choice award for successfully delivering test automation PoC

Ø Received Silver, Gold and Platinum badges for outstanding performance on various Lean projects. Achieved more than 1M USD benefits across the account.

Ø “BROVO” Recognition Awards from IBM management, for outstanding Performance.

Ø Successfully migrated customer’s manual operation to an automated system - Honored with Special recognition trophy by Empire (Now known as Anthem).

Ø Selected for highly competitive volunteer IBM worldwide program (from 52 countries) – CSC 2010 (Corporate Service Corp).

Ø Awarded for the support provided as a part of IBM PMCoE competency for Project Manager Foundation level review board.

Ø “Project Manager of the Month” from NASCO (customer) for exceptional performance as a delivery portfolio manager CareFirst plan.

Ø Received SEA - Service Excellence Award for excellent support to client and NASCO account

Ø Achieved various Agile and Project Management badges which can be seen at the given link. https://www.youracclaim.com/user/falguni-rolekar

Ø PMI Manage India women’s day publication – “Teamwork, communication key to Success”

https://www.pmi.org.in/nl/340/

Ø Best volunteer for PM conclave – 2018 from PMI Mumbai Chapter

Ø Blue Thanks for successfully facilitating PMP and PMI-ACP study cycle in IBM

Ø NITIE for International Project management day Panel discussion

Ø Best Volunteer of the Quarter for creating PMI ACP training material and helping PMI Mumbai chapter in building Agile community

Cloud: Certified - IBM’s Journey to Cloud foundation course. Good understanding of Cloud services and Public, Private & Hybrid Cloud computing models.

Educational Qualifications

Degree and University

Master of Management Studies (MBA) – SIMSREE, University of Mumbai

Bachelor of Engineering (Electronics) – VJTI – University of Mumbai

Leadership Institute Master Class – 2019 – PMI USA

Employment Summary

IBM

Syntel (I) Ltd

Klenzaid Contamination pvt. Ltd

Professional Experience

2023 – Till date Enterprise Transformation Leader for a government client transforming global teams of 1600+ team members into nWoW. Established customized metrics to measure and identify the gaps for improvements. Overcome client's biggest challenge in terms of capacity and demand management by introducing enterprise agile planning tool. Streamlined processes and implemented closed governance to create a feedback loop and collaborate with all stakeholders. Embedded generative AI use cases to accelerate enterprise transformation.

2022 - 2023 Cultural & Capability Transformation Leader for a Singapore based Insurance client transforming IT & business teams into Agile & DevOps. Key leader to support client discussion starting from RFP response, delivering orals to CxOs and final round with CIO. Won $890K deal for IBM team. Led IBM team to execute this unconventional program by creating assessments for the client’s global team. Identified antipattern which can be overcome with enterprise agility framework. Successfully executed project to product transformation. Provided complete maturity report and recommendation on the new framework and tools to be implemented.

2020 – 2022 Global Bank Agile & DevOps transformation for IT division. Served as global Enterprise Agility Transformation leader (subject matter expert) on the Project Hermes proposal team that eventually won $7.5M USD deal. Transformed 6500+ Infrastructure global team members through strategic support. Coached more than 25 leadership team members to promote & sustain Agile ways of working. Delivered 20+ workshops to support the team in implementing Scrum & Kanban. Established three practices (Agile CoE, Engineering CoE and SRE) for ITID team to create sustainability with nWoW. Established integration of Jira and confluence to automate Jira issue creation replacing manual efforts. Performed multiple roles (Incubator Lead, Master Agile Coach and Master Engineering Coach) to support the smooth execution of the strategic incubation program.

2015 – 2020 Led the Business Agility and Innovation deal for Oil & Gas client as a Communication Sector Delivery Manager for North America team. Proposed IBM capabilities and won $5M contract. Also, facilitated the creation of a new organizational design, governance and target operating model based on the integration of Lean Agility, Continuous Improvement and Delivery Project Management. Provided Enterprise level oversight of programs and projects throughout the project life cycle (Inception to Closing) for 200+ team members. Created organic growth opportunities of $2M for IBM by partnering with the delivery teams to create competitive solutions through innovative capabilities.

2009 – 2015 As a Portfolio Manager, for a large US healthcare claim processing service provider. Collaborated with senior leadership to create an environment that would allow new ways of working to coexist and thrive alongside traditional project delivery practices. Became the focal point of contact for the Carefirst portfolio. I was responsible for providing all support required by Carefirst to grow their business and migrate all accounts to NPS (Centralized NASCO Claim processing system) for effective claim processing by reducing cost. Co-created data strategy and governance to meet business goals. Worked with NASCO executive and IBM to provide various business solutions for Carefirst business. Successfully delivered end to end execution for 4600+ hrs complex project.

2003 – 2009 Transitioned large complex applications from third-party vendor to IBM as Transition Manager. Worked closely with client leadership and third party vendor team to take over applications. Led a combined team of IBM, third-party vendor and NASCO resources working at client location in US. Successfully managed the healthcare mandate projects by playing a transition manager role. Facilitated strategy workshops for senior leadership to develop their portfolio/product vision, identify value streams, define the product roadmap and outline a multi-year release plan.

2000 – 2002 Executed maintenance and production support project by implementing lean practices to drive faster results, and reduce the number of outages for a globally distributed organization. As a technical delivery manager, successfully delivered projects with the utmost quality deliverables. Handled customer escalations and issues effectively to achieve the highest customer satisfaction.

1996 – 1998 Developer at Klenzaids - Responsible for requirement gathering, coding, testing and implementation.

List of IBM Badges acquired:

Ø Blue Core Coach

Ø Cognitive Practitioner

Ø IBM CLM for SAFe Level 1

Ø IBM Design Thinking Practitioner

Ø IBM Agile Champion

Ø IBM Agile Achiever

Ø IBM Mentor

Ø Corporate Service Corp Alum

Ø IBM Intellectual Capital/ Intellectual Property Creator

Ø IBM Recognized Teacher/Educator

Ø IBM Profession Champion

Ø IBM Certified Senior Project Manager

Ø IBM Lean Master

Ø Healthcare Insights & Solutions – Silver

Ø Energy & Utilities Insights & Solutions - Sliver