Career Profile

/A current Senior Business officer, Former Technical Coordinator and Pre-Sales Engineer, former Senior Key Account Manager, Solutions Engineer and Project and Planning Engineer, Network Administrator, IT Service Manager, with over 8 years of experience in IT Solutions for Businesses and Cybersecurity Solutions for Businesses and Sales (B2B, B2C, B2B2C).

Also, I used to be an instructor to explain, train and teach our clients the new IT technologies which they subscribed at or bought it from us in our official authorized training center. In addition to my participating in teaching some courses specifically Network, general computer science but for free in supportive Initiative that organized by some active persons in the field of community services.

// Skills: Patience, Time management, Team work, Strategic Planning, Strategic Negotiation, Business Negotiation, Project Planning, Sales Management, Networking, Sales Presentation, Sales Processes, Account Management, Key Account Relationship Building, Key Clients Relationships, CRM, Customer Satisfaction, Technical and Report Writing.

Working in merged field Technical and Sales alongside together in different sectors e.g., Petroleum, Banking, private and governmental sectors helped me to learn a lot in addition to my unstoppable search for gaining knowledge to be able to face and solve the problems that it might face me with each one in order to maintain and deliver the quality of business to him and reaching my all targets.

// PROFESSIONAL AND EXPERIENCES

Senior Business Officer May 2023 – Not Specified

Khartoum, Sudan

United Capital Bank

· Lead the team as a servant leader for business development and create a positive team culture and motivate and provide guidance and support to achieve tasks, goals and objectives.

· Leading the charge on market research plans to identify new opportunities.

· Monitor team work loads and allocate resources effectively to ensure timely and efficient delivery for projects.

· Working along side with first lines support to ensure the fixing of customers problems or assuring it has been

Distributed to the back office and supervise also along side with them the eliminating of the problem.

· Leading the charge on market research plans to identify new opportunities and potential customers.

· Collaborate with cross-functional teams, including marketing, technical and development, to ensure alignment and maximize business opportunities.

· Monitor and analyze market trends, competitor activities, and customer feedback to identify areas for improvement and refine business development strategies.

· Prepare and present regular reports on business development activities, performance, achievements to top management.

· Build and maintain strong relationships with current or potential clients, through regular communication to understand their needs and providing customize solutions that meet their requirements.

· Ability to stay up-to-date with industry developments, emerging technologies, and market

trends to identify new business opportunities and maintain a competitive edge.

· learning the new technologies via attending official online courses that presented by the manufacturers or our partners the revert back and teach them to my mates in the office whether they were salespersons, Business Development, Supply chain or Marketing.

Technical Coordinator Oct 2022 – On Job

Khartoum, Sudan

Franco Pinto Smart Solutions Co.ltd

· Developing a course outline and lectures plans that meet program and industry requirements as well as reflect our organization’s brand and its approach in learning.

· Presenting lectures plans on scheduled class days.

· Supporting various learning styles by providing several strategies for consuming the same content (ex: slides, lecturing, videos, and readings, open sources).

· Act like the focal point between our partner by learning the new technologies via attending official online courses that presented by the manufacturers or our partners the revert back and teach them to my mates in the office whether they were sales from Sales, Business Development, Supply chain or Marketing.

· Act like the focal point between the Customer and Sales Department and technical department.

· Responsible of choosing the best suitable solution architecture to meet customers needs.

· Responsible of preparing technical documents like technical proposals and setting project milsestones.

· Responsible of conducting site surveys and call surveys to understand customer needs.

· Responsible of the direct engagement and negotiation with the suppliers to understand and answer their query’s and to approve alternative solutions recommended by them.

· Engaging with third party suppliers during the deals or opportunities.

· Responsible of conducting meetings with the customers to explain the new technological solutions.

· Visiting customers occasionally to make sure that they are satisfied and our solutions are working properly.

· Extracting reports and developing the current work data.

· Controlling and identifying the solutions and it’s time of change or change impact.

· Responsible for creating or motivate customers desires in the new products via free webinars or meetings.

// Senior Key Account Manager April 2022 – Oct 2022

Khartoum, Sudan

Franco Pinto Smart Solutions Co.ltd
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· Gather information on assigned clients (e.g., company size, needs and pricing plans).

· Contact clients to understand their requirements and work on a sales plan.

· Provide after-sales support to retain customers.

· Ensure prompt and accurate answers to clients’ queries.

· Build strong client relationships, through regular communication.

· Report on the status of accounts.

· Suggest company products/services that maximize client satisfaction.

· Communicate product and pricing details clearly.

· Coordinate with Account Executives and Account Managers to create customized sales plans for key clients.

· Promote new products/services to existing customers.

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// Junior Key Account Manager OCT 2021 – April 2022

Khartoum, Sudan

Franco Pinto Smart Solutions Co.ltd
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· Gather information on assigned clients (e.g., company size, needs and pricing plans)

· Contact clients to understand their requirements and work on a sales plan

· Provide after-sales support to retain customers

· Ensure prompt and accurate answers to clients’ queries

· Build strong client relationships, through regular communication

· Report on the status of accounts

// Information Technology Service Manager

Vamos Taxi Application Co.ltd

// January 2019 – July 2021
// Khartoum, Sudan

· Provided leadership for the company through the development and implementation of HR, policy, planning, operational policies and procedures as well as strategic decisions.

· Interacted with a variety of different stakeholders and build partnerships with local organizations and agencies.

· Ensured regular checks on network and data security and identified opportunities to improve and update software and systems.

· Led the development of operational plans, IT policies and best practice guidelines as well as track the key performance indicators.

· Oversaw and determined timeframes for major APP including system updates, upgrades, migrations and outages.

· Identified training opportunities and on the job skills advancement for team members.

· Worked closely with the Board of Directors to determine values and mission, and planned for short and long-term goals, strategic communication plan and marketing opportunities.

· Identified, collected, documented, followed-up with risks and addressed issues are they raised.

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Network and System Administrator

El- Safwa Automobile Co.ltd
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October 2016 – July 2018

Bahri, Sudan

· Maintained the server including Windows Domain management, DNS, DHCP, Active Directory Management, Domain Security Policy, Users Accounts/ Groups management, Users Disk Space Allocation and Monitoring, Server Data Backup etc.

· Managed the e-mail system including the registration of new computer hardware and configuration of new users, mailboxes management, recipient policies, protocols management, web mail management and spam mails handling etc.

· Monitored and ensured the security of LAN and WAN traffic by setting up firewall and malware applications.

· Performed routine network checks and IT equipment and computer systems maintenance.

· Ensured data files privacy, security, integrity and portability.

· Performed troubleshooting of software packages and hardware devices on client machines.

· Liaised with local internet service provider to ensure connectivity to staff and to obtain adequate bandwidth for Intranet and application connectivity.

· Manage installation and update of Windows, Antivirus and software packages for the users.

// Sales Advisor

Intel Corporation
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// February 2010 - February 2012

Riyadh, Saudi Arabia

· Utilized content management systems and other various complex systems to provide support to customers inquiries and requests, illustrating the ability to multitask and prioritize responsibilities.

· Continuously sought out product knowledge and delivered upon this knowledge in engaging ways to provide guidance on product selection.

· Answered product inquiries related to technical requirements while exercising my knowledge in various software and hardware technology.

Sales Supervisor

CISCO (MOQLA STORE)

May 2009- January 2010
// Riyadh, Saudi Arabia

· Demonstrated product and service features and benefits to potential customers using my expert knowledge of software and hardware.

· Identified, developed and evaluated marketing strategies based on knowledge of CISCO objectives and market trends.

// EDUCATION AND CERTIFICATIONS

Education
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· Bachelor of Information Technology. National Ribat University (2012 – 2016)

· Diploma in Networking. SUDACAD Telecommunication Academy (2015)

· Bachelor of Information and Communication Technology (incomplete) Arab Open University (2009-2012)

Certification

· Project management professional. PMI (2024 Cairo, Egypt)

· Business Analysis. Zafar Training Center (2022 Khartoum, Sudan)

· Mastering Business Management - Mini MBA. Zafar Training Center (2022 Khartoum, Sudan)

· Fortinet NSE2: Network Security Associate Credential ID (WRx0mE6uV3) (2022 Khartoum, Sudan)

· Fortinet NSE1: Network Security Associate Credential ID (W7UFSGU4XO) (2022 Khartoum, Sudan)

· Professional Selling Skills. Concept Training Center Credential ID (146557)(2022 Khartoum, Sudan)

· Sales Specialist: Kaspersky Hybrid Cloud Security for business S02.11.1

· Credential ID (AAS-0417320)(2022 Khartoum, Sudan)

· Sales Specialist: Kaspersky Endpoint Security for Business S02.11.1

· Credential ID (AAS-0417205) Kaspersky (2022 Khartoum, Sudan)

· CCNA Certified: Switching and Routing. CISCO SYSTEMS (2017 Cairo, Egypt)

· MCSA Certified: Windows Server 2012. Microsoft corporation (2017 Cairo, Egypt)

· MCP Certificate Certified Microsoft corporation (2017 Cairo, Egypt)

· ITIL Certificate: Service Management V3 Certified. ITIL Foundation - AXELOS (2017 Cairo, Egypt)

· Fiber Optic course Certificate. DANATA CENTER (2016 Kuala Lumpur, Malisia)

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