Strategic executive with over 12 years of experience leading AI Governance, Digital Transformation, and Data-Driven Strategies. Proven record of building PMO structures, optimizing operations, and delivering predictive analytics solutions that generated multimillion-dollar savings and improved financial performance. Recognized for driving enterprise-wide innovation and risk mitigation across global teams.

Professional Experience

AMDOCS | Consultant Business Analysis & PMO Lead | Aug 2018 – Sep 2025 | 7 years 2 moths.

· Strategic Transformation & Cost Optimization: Led a seven-year digital transformation program that automated operations, reducing a 12-person team to 3 specialists and cutting operational costs by 65%. Optimized ROI from $1.5M to $500K USD while delivering significant value to AT&T.

· AI & Predictive Analytics: Implemented AI and RPA solutions (MS Power Platform, C#), decreasing manual processing time by 40% and generating multimillion-dollar infrastructure savings. Facilitated the definition of KPIs and dashboards for data-driven decision-making in financial and operational areas.

· PMO & Project Leadership: Established a PMO structure that improved project delivery efficiency by 25% and ensured strategic alignment. Managed the successful migration of 6.7 million customer accounts for T-Mobile USA, developing risk management plans and executive dashboards to ensure a smooth transition and regulatory compliance via DevOps workflows.

Parallel Projects

· AT&T Mx | Consultant Business Analysis & PMO Lead – Accounting | Aug 2018 – Sep 2025 | México / Hybrid

· AT&T Mx | Consultant Business Analysis & PMO Lead – Revenue Assurance | Aug 2018 – Sep 2019 | México / Hybrid

· T-Mobile | Delivery Maganer (IAAS comunications) – Migrating Sprint Account Services to T-Mobile | Aug 2018 – Sep 2019 | US / Remote

· Lumen | Technical Development Lead – Dispatch Limit Reduction, Chapter 1 Power BI | Jul. 2022 – Oct. 2022 | US / Remote

· Lumen | Technical Development Lead – Dispatch Limit Reduction, Chapter 2 Power BI | Feb. 2023 – Mar. 2023 | US / Remote

· AT&T US | SCM & AI. MSFT Power Platform Developer | Jan. 2022 – Aug. 2024 | US / Remote

Mobiik | PMO / PM / IT Project Leader | Aug 2015 – Aug 2018 | 3 years 1 moths.

· Operational & Business Excellence: As a Portfolio Manager, led diverse projects from conception to completion, managing budgets, ensuring optimal ROI, and overseeing team performance. Led strategic business initiatives and commercial activities, including client prospecting and portfolio management.

· Risk Management & Process Improvement: Orchestrated the redesign of a project to avoid a lawsuit of over 2 million pesos, mapping contracts and ensuring functional requirements were met. Implemented post-implementation incident coordination and tracking practices for a multi-country commercial platform project for Grupo Bimbo, leading end-of-day operational reporting and executive follow-up.

Projects

· STAFF | PMO Lead | Feb 2016 – Aug 2018 | México / In person

· Walmart E-Commerce | Senior MS Integration Services | Migration & Optimization of ETL Process | Nov 2016 – Jan 2017 | México / In person

· SAT | Senior Oracle PL/SQL Specialist | Database Optimization | Sep 2016 – Oct 2016 | México / In person

· Grupo Bimbo | Delivery Manager & PM | Plataforma Comercial [Spain] | Dic 2015 – Feb 2016 | México / In person

Education

· Universidad del Valle de México UVM, Master of Business Administration (MBA), Finance; 2016 – 2018.

Note: Received institutional recognition for maintaining a strong academic performance.

Certifications

· DevOps Essentials Professional Certificate (DEPC) | CertiProfCertiProf | Expedition: July 2018

· Kanban Essentials Professional Certificate (KEPC) | CertiProfCertiProf | Expedition: July 2018

· Scrum Developer Professional Certificate (SDPC) | CertiProfCertiProf | Expedition: May. 2018 | CP ID# 25837280

· Scrum Product Owner Professional Certificate (SPOPC) | CertiProfCertiProf | Expedition: May. 2018

· Scrum Foundations Professional Certificate (SFPC) | CertiProfCertiProf | Expedition: Apr. 2018 | CP ID# 25528253

· Scrum Master Professional Certificate (SMPC) | CertiProfCertiProf | Expedition: Apr. 2018 | CP ID# 25529332