OLUGBENGA ‘GBENGA’ BABALOLA CCMP™, CSM

LAUREL, MD 20724

U.S. CITIZEN – SECURITY CLEARANCE ELIGIBLE

Phone: 240-601-1631 Email: solitudeproinc@yahoo.com

SUMMARY OF EXPERIENCE

Professional with over two decades of experience in Organizational and Business Change Management, Project Management, Business Processes and Development, IT Systems Implementation, Communications Strategy, EMR/Health Informatics, and Training Facilitation. I possess strong research, analysis, and process evaluation skills. I am an outstanding communicator (verbal and written) and team leader. I have a proven success rate in streamlining workflow processes and helping users adapt to and adopt new systems, cultural change, and business process impacts. I have worked in the governmental, private, non-profit, and military sectors. I have additional experience in event planning, branding, marketing, and advertising.

SKILLS SET

· Enterprise Business, IT, and Organizational Change Management Expertise

· PMLC & SDLC experience, from Discovery/Inception, through to Deployment and User Adoption

· Project Management including Agile, Waterfall, Scrum, and Six Sigma Methodology

· Experience in the development of process-focused, role-based, user training and documentation

· Experienced in Healthcare MAA/ HIPAA/NCQA eligibility, standards, and compliance.

· Enterprise Architecture, Mobile Synergy, and Cloud Solutions business user basic experience

· Proficient with Microsoft Windows Professional Office Suite

PROFESSIONAL CERTIFICATIONS AND MEMBERSHIPS

ProSci Certified Change Management Professional CCMP (Certified Practitioner)

ACMP Certified Change Management Professional CCMP™ (Certified Professional)

Certified Scrum Master (CSM)

Member: *Scrum Alliance *PMI Institute *ProSci *ACMP *MSI

EDUCATION

University of MD, College Park, MD – Economics

HONORS

Department of Defense & Military Guards 2012 Entrepreneurial Award

For support of the military, contribution to National Security, and employment of military veterans

PROFESSIONAL PROGRESSION

Senior Business Change Manager – CareFirst BlueCross BlueShield

Washington, DC (March 2017 to Current)

· Serve as the Senior Business Change Manager for the Enterprise Business Change Management, with CareFirst BlueCross BlueShield, the largest privately underwritten health insurance contract and insurance provider for the private sector and U.S. Government Worker's Benefits.

· I lead, manage, and conduct Business Change Awareness, User Impact Readiness and Adaptability, Stakeholder Analysis and Engagements, Communication, Systems Usability Awareness, Adoption, and Risk Mitigation.

· Led the Change initiatives and implementation and served as Project Advisor for multiple ‘NextGen’ technical projects including, multi-million-dollar IT projects such as AI Compass and Chat-bot integration, Windows 11 Transition, Two-Factor Authentication (2FA) / MFA Azure login, Data-in-Transit Encryption (MQ TLS 1.2 Protocol and Connect: Direct NDM), and roll-out of multiple Claims processing, Customer Service, Data Processing and Enrollment applications for multiple Healthcare systems, aligning with Cybersecurity awareness, PHI, and HIPAA protection standards.

· Managed the Communications and Business Change team, serving 35 BlueCross BlueShield Health Plan clients across the USA and Puerto Rico, conducting stakeholder engagement, change impact assessment and analysis, strategic communications, training implementation, and user adoption for Agile and Waterfall projects.

· Manage development and execution of sustainment plans to ensure “day one” preparedness, ongoing education, and awareness as innovative technology solutions and tools transition from project development to deployment and implementation across the Plan partner's systems.

· Assist with the structure, alignment, and strategy building for the Enterprise Business Change Management Office that includes Change Managers, Training Leads, and User Documentation SMEs, supporting up to twenty projects jointly, coordinating with multiple internal departments, and managing the correspondence to multiple external stakeholders.

· Implement new industry-leading Change Management methodologies, to support organizational strategy, product transformation, systems rollout, user adoption, and applications maintenance.

· Help minimize exposure and risk on projects, including optimizing the timing of the release of project deliverables into business operations, bridging the gap between technical and business SMEs, and preparing the impacted stakeholders for the business or technical transition.

Project & Business Change Manager Consultant– Office of D.C. State Superintendent of Education

Washington, DC (July 2015 to Jan 2017)

· Managed projects and led the overall Change Management for the Office of the Chief Information Officer (OCIO); the Washington D.C Office of the Superintendent of Education.

· Led multiple projects for District school programs, including a transition plan of Salesforce Platform applications for the District’s Local Education Agencies (LEA) and the building of new enterprise features for the DC. OSSE Orchard Child Nutrition Program Portal System

· Created and managed the project plan, communications plan, project schedule, and change management plan, and assigned the direct resources for the successful development, testing, deployment, and launch of the multiple enterprise systems.

· Personally supported and responsible for the design and delivery of OCM CIO initiative, for the release of new Cybersecurity software within an Agile methodology, including conducting leadership workshops, communication toolkits for security awareness, video scripts, and presentation decks.

· Supervised the design and delivery of the in-person and remote training to internal and external users of the new system, designed and developed job aides, user guides, help content, help desk scripts, newsletters, and other system support artifacts.

· Supported the SDLC by participating and coordinating in system testing and User Acceptance Testing, supervising the Functional Testing, Pilot Stages, Deployment Activities, and eventual roll-out of the system releases.

· Successfully managed the transitioning out of the Local Education Agency and DC Public Schools, Salesforce System, from the Superintendent of Education oversight to the school’s ownership.

Senior Organizational Change Manager – Volkswagen Group of America

Herndon, VA (April 2015 to July 2015)

· Executing the overall Organizational Change Strategy and Tactical Plan, for the Volkswagen Group of America’s $15M+ OMD 2.0 Program - A Next Generation Enterprise Systems to replace the existing Vehicle Order Management and Logistics systems.

· Supported the program business leaders in executing Change Management, training (User guides, Job aids, FAQs) , and communication strategies that addressed the needs of corporate stakeholders for the Volkswagen and Audi brands, Logistics Service Providers, Field, and Brand Dealer users.

· Facilitated resource planning activities, and conducted status reporting, including risk/issue management to the Program Management Office, regarding change management activities.

· Developed a communication plan consisting of audience analysis, stakeholder assessment and engagement, appropriate messaging to the audience, executive presentations, and a time-phased plan for sharing the program information with all stakeholders alike.

Project Manager – George Washington University: Medical Faculty Associates (MFA)

Washington, DC (November 2014 to April 2015)

· Served as Senior Project manager for the new ‘EPIC’ Electronic Medical Records (EMR) system implementation, managing stakeholders, and aligning project objectives, schedules, and requirements.

· Led various projects and initiatives for the MFA Information Technology department, focused on system implementation, maximizing stakeholder satisfaction, and managing internal efficiencies.

· Maintained the scope, schedule, and quality of the project, for the integration and conversion specialized team, as part of the overall Epic system development and implementation.

· Collaborated closely with the executive sponsors and management to coordinate project resources, change activities, and stakeholder engagement, and ensure business disaster recovery and continuity.

· Coordinated with the PMO, to assess risks, analyze pertinent technical data to align with business information, and conduct Discovery for multiple projects to develop requirements.

Change Management Lead Consultant – U.S Dept. of Housing and Urban Development (HUD)

Falls Church, VA / Washington D.C (October 13 to November 2014)

· Led the Organizational Change Management effort for the U.S Department of Housing and Urban Development (HUD) in preparation for the Next Generation Management System (NGMS) Oracle-based system development and integration, as part of the HUD Enterprise Architectural Systems.

· Led the development and implementation of OCM initiatives including Change Impact Assessments, Stakeholder Analysis and Engagement, Communications, Training, User Readiness, and Adoption.

· Supervised the identification of critical issues facing the project, development of a strategic vision, mission review, and development of strategic goals and strategies.

· Supervised the development and execution of strategic communications and engagements including focus groups, surveys, articles, memos, presentations, and direct client-facing briefings.

· Provided support to the organization’s leadership in creating specific activities and documentation ready for rapid and on-demand use in response to new requirements and requests.

· Developed training materials for the system modules, training the program management office and support staff on proper usage of training best practices across all the NGMS projects and ensuring that stakeholders are properly trained for their specific job functions. Led the development of training user guides, instructor guides, FAQ documents, and job aids.

Change and Communications Consultant Manager – Baltimore Gas & Electric (BGE)

Baltimore, MD (October 2012 to October 2013)

· Established and wrote the Change Management Plan for the BGE Mobile Web Technology Project, which entailed building an optimized mobile Web App version of the BGE website.

· Managed change Initiatives for the BGE iFactor Outage Map project concurrently conducting change activities and integrating the newly built map into the Mobile Web App, utilizing information technology infrastructure library (ITIL) best practices.

· Developed and conducted roadshows, to align with the corporate departments; communicated the roll-out plan for the multi-faceted Mobile project, revising communications needs as needed.

· Assessed and identified key stakeholders impacted by the change and served as a liaison to communicate changes to executive sponsors, business sponsors and PMO, IT project team, and multiple departments through presentations, interfacing training, memos, and survey analysis.

· Developed a change readiness plan to include stakeholder assessments, and pain points compilation, and prepared key stakeholders for product testing, roll-out, defect reporting, and outcomes.

· Produced the Change DEMO, executed Change Readiness Survey, Key Performance Indicators (KPIs), and conducted post “lessons learned.”

Senior Change Manager – BiCom Global Solutions

Washington, D.C (Aug 2011 to Oct 2012, Jan 2023 to Oct 2024)

· Served as Change Management and Communications lead for Florida’s Broward County Public School System, Next Generation Program conducting stakeholder analysis, engagement, and training.

· Led the Organizational Change Management effort for the school system’s SAP NextGen system revamp and implementation, assessing stakeholder needs, conducting impact analysis, and engaging all users for mitigation of change resistance, ensuring adoption of the new systems.

· Established and managed the Organizational Change Management (OCM) Plan, Strategic Communications Plan, Risk Plan, and Tactical Plan for the Department of Defense and State Department Projects.

· In charge of the strategic team developing the PMO for Enterprise Architectural system support, testing, data analysis, business analysis, and elbow support to the client

· Developed proposals, strategies, and contract requirements for U.S Department of Defense (DoD) clients, utilizing Contract Data Requirement Lists (CDRL)

· Led change and communications initiatives and training development efforts for the education branch and curriculum learner development project, for the DoD and US military projects.

· Designed informational material for quarterly national conferences. Artifacts developed include Frequently Asked Questions (FAQ) documents, Programs of Instruction, Standard Operating Procedures, Training Webinars and Webcasts, Content Outlines, and Slide Decks for Instructors

Change Management Senior Consultant – Morgan Franklin Corp. (U.S. Veterans Affairs)

Frederick, MD (Aug 2010 to August 2011) – Security Clearance Approved

· Established and wrote the Organizational and Change Management (OCM) Plan, Strategic Communications Plan, and Tactical Plan for the U.S. Veterans Affairs Enterprise Acquisitions Systems (EAS) Program.

· Managed the communications schedule to stakeholders including executive VA staff, PMO staff, and third-party stakeholders. Serving as communications liaison for the entire project

· Served as sole Change manager for the Program Management Office (PMO), confirming business process designs, and interfaces and assessing changes to existing roles and responsibilities of affected end users.

· Contributed to the PMO stand-up in a large federal agency to manage a system implementation in the acquisition domain, which required significant outreach and stakeholder engagement efforts.

· Performed concept and task analyses while displaying strong knowledge and application of instructional design practices and techniques. Developed and maintained strong working relations with agency executives, communication coordinators, and external stakeholders.

· Responsible for the development of courseware and course delivery for all client stakeholders; addressing areas of business process gap and fit and impact analysis, change readiness, and risk assessment/management.

· Developed and implemented key stakeholder engagement strategies, change strategies and implementation master plans, and project communications including core messages, factsheets, newsletters, and Web articles.

Senior Capabilities & Communications Analyst – Armed Forces Services Corporation

Arlington, VA (June 2008 to Aug 2010)

· Established and wrote the Change Management and Project Management Plan and scope for the U.S. Army Daily Living Assistant Training & Compensation Pilot Program, aimed at understanding and managing change related to the Training and Compensation Pilot Program for TRICARE Military benefits implementation.

· Developed a transition strategy and plan as a result of staff impacts; communicated change via print, verbal, and online communication.

· Consulted as a Senior Analyst supporting Department of Defense clients (Manpower & Reserve Affairs, OSD, US Army) with curriculum development, facilitation, change management, event planning, research analysis, and strategic communications.

· Served as a facilitator for conferences, including the M&RA Wounded Warriors Conference, Transition Assistance Program, Mass Density Conference, and DoD Military Policy Conference, amongst others to communicate change.

· Developed a compensation program for wounded warrior primary caregivers including training and certification of the caregivers in Activities of Daily Living (ADL).

Provider Operations & Credentialing Manager – Health Services for Children with Special Needs

Washington DC (August 2006 to May 2008)

· Conducted managerial oversight of the Health Services for Children with Special Needs Incorporated (HSCSN) Provider Operations Department, providing training and education to the healthcare providers network, developing business strategy, facilitating change management, engaging stakeholders and leaders within the organization in the implementation of healthcare network disciplines and best practices.

· Oversaw Change Management for the merger of existing systems, and cultural and business process changes for the new hospital system Provider Portal and database.

· Ensured providers’ compliance with standard clinical guidelines, electronic security criteria, and policies, including the National Provider Identifier (NPI), enrollment, and eligibility project for the Center for Medicare and Medicaid Services (CMS), Department of Health Medical Assistance Administration (MAA), NCQA standards, and guidelines for Health Insurance Portability and Accountability Act (HIPAA)

· Conducted the provider satisfaction surveys, Analytical Surveys, and Change Implementation within the company and reconciled them against the DC Medicaid Administration, CMS, and Department of Health Regulations, Member and Enrollee Case Survey and management, defining and interpreting quality of care metrics, creating summary reports and providing accountability to the CMS, Federal Health Agencies and other regulators for the Managed Care Organization’s Network

· Processed Provider contracts, Single Case Agreements, and Fee Negotiations for Services with Health Providers to provide services for the company’s enrollee network. This includes determining the provider's criteria, qualifications, and availability to conduct the services.

Development & Analytical, Senior Specialist – Ceridian Corporation: Military OneSource

Arlington, V.A. (January 2006 to August 2006)

· Ensured the development and management of provider-client relationships for the military service members, family members, and behavioral network providers.

· Served as the sole contracted EAP Provider network developer, Case Management analyst, and researcher for the Military OneSource program, the biggest military benefits program in the country for all military service members and their family members.

· Analyzed data for all Military bases with regards to population, behavioral health needs, health provider’s availability, bilingual needs, troop returns, deployment, and redeployment to ensure the right amount of healthcare affiliates are provided for each base.

· Analyzed the development of EAP (Employee Assistance Program) at all military base locations. Conducted temporary requests for short-term EAP behavioral counseling, negotiated fees, and affiliate rates, self-referral processing of health providers, and research of remote areas for health providers and group services in the entire country personnel, veterans, and their families.