Certifications

Salesforce Certified Administrator, Credential ID: 21452125
Salesforce Certified Sales Cloud Consultant. Credential ID: 23032076
Salesforce Certified Service Cloud Consultant. Credential ID: 23070147
Salesforce Certified Experience Cloud Consultant. Credential ID: 2276878
Salesforce Certified Nonprofit Cloud Consultant. Credential ID: 2443688
Salesforce Certified Field Service Consultant. Credential ID: 2619079
Tableau CRM and Einstein Discovery Consultant. Credential ID: 3101341
Salesforce Certified Sharing and Visibility Architect. Credential ID: 4722207
Salesforce AI Associate. Credential ID: 5791534
Financial Service Cloud Accredited Professional. Credential ID: 6341033
PMP Certified. Credential ID: 3630863
Professional Scrum Master I Certified.

Technical Skills

Salesforce Platforms & Clouds

Agile Methodologies

Scrum | Kanban | Lean | Agile Project Delivery

Project Management

Database & Data Management

SQL | MySQL | Data Modeling | Data Migration | Data Loader

Cloud & DevOps

AWS & Google Cloud (stakeholder-level integration, cross-system alignment, vendor coordination) | Release Planning | DevOps Collaboration

IT Infrastructure & Security

System Security | Access Management | Virtualization | Infrastructure Planning

Soft Skills

Leadership - Proven ability to lead cross-functional, multicultural teams across complex Salesforce implementations. Skilled in fostering accountability, ownership, and high performance through clear direction and mentorship.

Communication - Exceptional communicator with experience engaging stakeholders at all levels—including C-level executives. Adept at translating business needs into actionable plans and technical concepts into clear, non-technical language.

Strategic Problem-Solving - Strong critical thinking and decision-making skills. Known for identifying root causes and implementing innovative, scalable solutions under pressure and within tight timelines.

Adaptability - Highly flexible and resilient in fast-paced, ever-evolving environments. Comfortable navigating ambiguity, shifting priorities, and dynamic stakeholder landscapes.

Collaboration & Team Building - Inclusive and empathetic leader who cultivates collaborative environments. Builds trust, encourages knowledge sharing, and aligns teams toward shared goals.

Time & Priorities Management - Highly organized and results-oriented. Skilled in balancing competing demands across projects, ensuring on-time delivery while maintaining quality and stakeholder satisfaction.

Education

Bachelor’s Degree in Computer Engineering

Universidad Politécnica de Sinaloa

2005-2009

Master’s Degree in Information Technology and Communications Engineering

Universidad Autónoma de Guadalajara

2019-2021