HAILEY MULLINS

Project Manager

Ashland City, Tennessee | 931.802.3351 | haileymullins32@gmail.com | LinkedIn

PROFESSIONAL PROFILE

Results-driven Project Manager with extensive experience in driving operational improvements and enhancing organizational efficiency. Skilled in developing and implementing strategic initiatives to modernize processes, streamline operations, and achieve project goals within budget and on schedule. Proven track record of leading cross-functional teams, managing digital marketing campaigns, and optimizing training programs to boost productivity and employee satisfaction. Adept at leveraging strong communication and negotiation skills to build client relationships and deliver impactful results. Currently pursuing an MBA in Project Management to further enhance expertise and contribute to organizational success.

CORE COMPETENCIES

Operational Efficiency
Project Management
Data Analysis
Cross-Functional Collaboration
Workflow Optimization
Relationship-Building
Strategic Planning
Problem-Solving
Digital Marketing

EDUCATION

Master of Business Administration (M.B.A.) in Project Management, Expected: December 2024

Southern New Hampshire University — Manchester, NH

Bachelor of Science (B.Sc.) in Business Administration with an Emphasis in Marketing, August 2023

Southern New Hampshire University — Manchester, NH

Associate of Science (A.S.) in Biology, May 2019

Austin Peay State University — Clarksville, TN

WORK EXPERIENCE

Oasis In-Home Care — Clarksville, Tennessee, June 2015 to November 2020 and April 2024 to Present
/ GROWTH PROJECT MANAGER, April 2024 to Present

Devise and implement strategies to boost the company’s online presence by refining the website and implementing targeted digital marketing strategies.
Lead a cross-functional team to modernize and update various aspects of company operations.
Revise and modernize training materials and HR software to increase efficiency and improve user experience.
Develop and execute recruitment campaigns to attract top talent and enhance employee retention.

Key Achievements
Successfully increased new hires and improved employee retention through targeted recruitment campaigns.
Streamlined training processes and improved HR software, leading to enhanced operational efficiency.
Introduced new job titles and an updated bonus structure, contributing to better employee satisfaction and performance.
Delivered projects on time and within budget, resulting in a more modernized and efficient operational framework.

OFFICE ADMINISTRATOR, June 2015 to November 2020

Managed financial operations, including processing accounts payable and receivable, and administering payroll for a 50-employee workforce, ensuring accuracy, tax compliance, and timely disbursements.
Supervised front desk operations, handling reception duties, mail distribution, and overall office coordination.
Led recruitment and onboarding processes, from posting job openings and conducting initial screenings to facilitating new hire training in collaboration with HR.

Key Achievements

Streamlined office procedures, resulting in a significant increase in operational efficiency and reduced processing times.
Successfully managed the implementation of a new office software system, leading to improved data accuracy and faster reporting.
Improved employee satisfaction by implementing effective communication channels and organizing team-building activities, contributing to a more cohesive work environment.

American Addiction Centers — Brentwood, Tennessee, November 2020 to Present
/ ADMISSIONS NAVIGATOR, December 2021 to Present

Utilized expert negotiation skills to close sales, consistently working towards and achieving set targets.
Fostered strong relationships with clients to enhance brand visibility and sustain revenue growth.
Responded promptly to client inquiries regarding treatment options, pricing, and availability, ensuring clear communication and satisfaction.
Monitored and managed the sales pipeline to maintain consistent client engagement and follow-up.

Key Achievements

Streamlined team practices by creating shared excel sheets and a team website to improve efficiency
Achieved 17-30 admissions per month

ADMISSIONS DEVELOPMENT REPRESENTATIVE, April 2021 to December 2021

Documented daily activities and interactions in Salesforce, ensuring accurate record-keeping and data management.
Reached out to targeted prospects through personalized messages and calls to establish rapport and promote program offerings.
Enhanced the accuracy and efficiency of data management through meticulous documentation in Salesforce.
Actively pursued leads to meet and surpass established quotas.
Developed and maintained a consistent communication strategy with potential students.
Collaborated with the admissions team to align outreach efforts with enrollment goals.

Key Achievements

Consistently exceeded call goal of 250 calls per day, making 500-1000 calls per day

CLIENT SUPPORT SPECIALIST, November 2020 to April 2021

Provided comprehensive support to clients by addressing inquiries, resolving issues, and delivering timely solutions across multiple communication channels.
Assisted clients in navigating product features, troubleshooting technical problems, and ensuring optimal use of services to enhance customer satisfaction.
Collaborated with cross-functional teams to escalate and resolve complex client concerns, ensuring seamless communication and issue resolution.
Collaborated with the admissions team to streamline processes and improve client experience.
Maintained detailed records of client interactions, updates, and resolutions in the CRM system, ensuring accurate tracking and follow-up.

Key Achievements

Demonstrated efficiency in order processing, leading to improved customer service and reduced wait times.

ADDITIONAL INFORMATION

Languages: English

Technical Proficiencies: Microsoft Office Suite, Microsoft Project Planner Adobe Creative Suite, Salesforce, WellSky, HubSpot, PowerBI, Tableau, Canva, Zoho CRM (developer), Zoho Forms, Zoho Analytics, Zoho SalesIQ, Zoho Marketing, Zoho Project

Interests: Martial Arts, Hiking, Camping, Literature