Haley Holland, OTR, PMP

(336) 580-4284 • Email: HaleyOTR@gmail.com • Houston, TX • http://www.linkedin.com/in/HaleyHollandPMP

CLINICAL PROGRAM MANAGER

Clinical Program Manager with over 8 years of expertise in neurorehabilitation and leadership, adept at driving quality

improvements and ensuring patient best practice through interdisciplinary collaboration. Leverages skills in business development,

process enhancement, and stakeholder engagement to spearhead strategic initiatives, integrating cutting-edge practices to boost

operational efficiency.

SKILLS & EXPERTISE

? Program Management (PMP)

? Process Improvement

? Training and Education

? CEU Development

? Data Analysis

? Clinical Protocols

? Regulatory Compliance

? Coaching and Mentoring

? Electronic Health Record trainer

PROFESSIONAL EXPERIENCE

The Institute for Rehabilitation and Research, Houston, TX Oct. 2016 – Present

The number two rehabilitation hospital specializing in complex neurological care.

Clinical Program Manager Jan. 2023 – Present

• Lead a team of 100+ clinicians in a top-tier Disorders of Consciousness program.

• Boosted facility referrals by 23.8% through a national CEU initiative.

• Completed over 45 presentations locally and nationally to educate medical professionals of all backgrounds

• Pioneered tDCS integration into standard practice, ensuring compliance and safety as one of the first centers to do so.

• Enhanced patient outcomes via data-driven program performance analysis using Epic/SQL and Excel.

• Increased program visibility with strategic marketing and outreach.

• Streamlined processes and procedures for new technology, standardized assessments, and training programs.

• Certifications and Awards:

o 2024 – Project Management Professional (PMI)

o 2023 – Award in Clinical Excellence

o 2022 – Employee of the Year Nominee

Occupational Therapist III May 2021 – Present

• Guided EMR transition from Cerner to Epic, enhancing system efficiency and care delivery.

• Improved OT clinicians' GG scores, elevating patient rehabilitation outcomes.

• Lead CEU courses to advance neurorehabilitation practices and team expertise.

• Participate in Stroke Core Group, advancing multisite clinical practice standards.

• Mentor new hires, fostering professional growth and team cohesion.

Occupational Therapist I & II Oct. 2016 – Aug. 2019

• Managed daily caseload of 5-6 patients, enhancing care for complex neurological conditions.

• Led DME committee, optimizing equipment protocols and training for improved patient outcomes.

• Provided expert occupational therapy in a top-tier rehabilitation hospital, ensuring high-quality care.

• Certifications and Awards:

o 2019 – Assistive Technology Practitioner (ATP)

Harborview Medical Center/University of Washington, Seattle, WA Aug. 2019 – April 2021

Nationally recognized academic hospital known for its expertise in trauma, emergency care, and serving underserved populations.

Occupational Therapist Aug. 2019 – April 2021

• Led Epic transition training for 20 clinicians, boosting digital skills amid COVID-19 challenges.

• Enhanced neurorehabilitation access for uninsured patients through diverse caseload management.

• Mentored clinical teams, improving patient outcomes and fostering collaborative care.

UNIVERSITY STUDIES

Lenoir-Rhyne University, Hickory, NC 2014 – 2016

Masters of Science in Occupational Therapy

• 2014-2015 – Student Occupational Therapy Association President

• 2015-2016 – Student Occupational Therapy Association Vice President

Lenoir-Rhyne University, Hickory, NC 2010 – 2014

Bachelor of Arts in Psychology with a minor in Biology

• 2009 – Student Body Secretary

• 2009-2010 – Sorority (ZTA) Vice President, Director of Academic Achievement, Director of Social Events

• Honor Societies: Alpha Lambda Delta Honor Society, Psi Chi Psychology Honor Society, Mortar Board Honor Society,

Pi Gamma Mu Honor Society

• Awards: Laura Bland Clayton Greek Award in Scholarship, Michael F. Riley Emerging Leader Award, Junior

Panhellenic Award, David and Kathy Ludwig Psi Chi Award, Resident Assistant of the Year Award