Michael Ng

(+65) 9435 9897 | nhy_michael@hotmail.com | Singaporean

Program / Senior Project Manager

ScrumMaster® & PMP® Certified | 15+ years in Program & Project Management | Enterprise Applications, Digital Transformation, APAC Delivery

Profile

Seasoned Project and Program Manager with 15+ years of experience leading large-scale application and enterprise system implementations across APAC. Skilled in managing multi-million-dollar projects, global stakeholders, and cross-functional teams of up to 40 staff. Proven ability to deliver digital transformation initiatives, system migrations, and regional rollouts within complex enterprise environments. Recognized for strong business acumen, stakeholder engagement, and successful project delivery across multiple industries.

Core Skills & Competencies

Program & Project Management

PMP®-certified project leadership (Waterfall & Agile/Hybrid)
End-to-end lifecycle: initiation, planning, execution, rollout, BAU transition
Portfolio governance & multi-project oversight
Budget & financial management (projects up to USD $5.5M)
Risk, issue & change management at program level
Vendor & contract negotiation, SLA & governance

Applications & Enterprise Systems

Enterprise application rollouts (ERP, CRM, loyalty, virtualization)
Regional deployment & system integration across multi-country environments
Application migration, upgrade & release management
Test management (SIT/UAT), training & knowledge transfer
Infrastructure/application alignment with business objectives

Leadership & Stakeholder Management

Regional program delivery (Singapore, China, Malaysia, Korea, Indonesia, Sri Lanka)
Team leadership & resource allocation (up to 40 staff)
Executive stakeholder engagement & reporting
Pre-sales workshops, requirements gathering & solutioning
Business transformation & process improvement initiatives

Key Achievements

Directed a USD $5.5M enterprise system transformation for a global energy client, completing delivery 2 months ahead of schedule, covering 300+ sites across Singapore.
Managed a multi-application program (~USD $3M) for a major retail group, delivering nationwide self-service deployment and pharmacy system migration; achieved 15% cost savings through resource optimization.
Led multi-country enterprise rollouts (USD $400K–750K each) across APAC for global brands, completing implementations on average 10% faster than planned timelines.
Delivered enterprise application projects (USD $750K) for airport and real estate groups, improving reporting and tenant operations while reducing operational overheads by 20%.
Built and managed high-performing cross-functional teams across multiple geographies, achieving >95% on-time delivery rate across projects valued from USD $400K to $5.5M.

Certifications

PMP® Certified – Project Management Institute (2016 – 2028)
ScrumMaster® Certified – Scrum Alliance (2025 – 2027)

Professional Experience

NCR Corporation | Senior Project Manager (SEA Region)

May 2017 – Sept 2025

• Managed regional application transformation projects with budgets up to USD $5.5M and teams of up to 40 staff.

• Delivered enterprise-wide application deployment for a global energy client, standardizing business systems and enabling digital transformation.

• Oversaw multiple enterprise application programs in parallel (6–9 months each), including system migrations, virtualization initiatives, and application enhancements.

• Built trusted relationships with senior stakeholders, ensuring strategic alignment and program continuity.

Diebold Nixdorf | Wincor Nixdorf

Dec 2008 – May 2017

Project Manager (PMO APAC)

Jan 2014 – May 2017

• Directed application and business system projects valued up to USD $750K across Singapore, China, Korea, Malaysia, and Indonesia.

• Implemented multi-application solutions for major enterprise clients, improving operational reporting and customer engagement.

• Standardized program governance across APAC, ensuring compliance with PMI best practices and regional standards.

Lead, Project Deployment (Asia Pacific)

Jan 2013 – Dec 2013

• Planned and executed regional application deployments, including requirement workshops, SIT/UAT cycles, pilot rollout, and knowledge transfer.

• Managed senior engineers in delivering large-scale enterprise application go-lives.

Wincor Nixdorf | Lead, Operations & Support (Singapore)

Jul 2011 – Dec 2012

• Led a 14-member team responsible for application operations and support, ensuring SLA compliance and resolving escalations.

• Strengthened service delivery through process improvement and predictive analysis.

Early Career – Wincor Nixdorf | Engineer, Application Implementation (Singapore)

Dec 2008 – Jun 2011

• Supported enterprise application implementations, training, and pre-sales demonstrations.

• Acted as SME for application systems, ensuring smooth go-live and user adoption.

Education

• B.Sc. Computing & Information Systems, University of London

Personal Details

Date of Birth: 5 Jan 1980 | Marital Status: Married | Notice Period: Immediately