Jennifer Ann Susman, MS, PMP

HR PROGRAM & PORTFOLIO MANAGEMENT | BUSINESS TRANSFORMATION | STRATEGIC LEADERSHIP

Executive Summary

Results-driven HR Program Management and Strategy Leader with a proven ability to align HR transformation initiatives with enterprise-wide objectives. Adept at leading program and portfolio management, operational efficiencies, and workforce strategies while fostering a culture of collaboration and agility. Strong ability to navigate organizational complexity, influence senior stakeholders, and execute programs that drive measurable business impact.

Professional Experience

Program Management Manager / Erie Insurance 2022 – present

· Led HR’s strategic roadmap execution, aligning transformation efforts with enterprise-wide objectives.

· Spearheaded the Employee Experience Sub-Portfolio, refining OKRs and governance frameworks.

· Implemented an enhanced portfolio intake process, improving resource allocation and efficiency.

· Partnered with senior HR leaders and consultants to present insights for board-level discussions.

· Introduced agile methodologies in HR program management, fostering adaptability and continuous improvement.

Senior Project Manager / Erie Insurance 2022 – 2022

· Managed large-scale strategic initiatives within HR, ensuring alignment with transformation objectives.

· Led project planning, execution, and governance, improving efficiency and portfolio management.

· Developed and implemented OKRs, improving project prioritization and resource allocation.

· Engaged senior stakeholders, driving change management and process adoption.

Project Manager / Erie Insurance 2019 - 2022

· Chaired HR’s Divisional Portfolio Leadership Team (DPLT), ensuring strategic alignment.

· Developed a portfolio milestone tracking system, enhancing project visibility and success rates.

· Designed and facilitated HR program onboarding, supporting leadership development.

· Led transformation projects, including talent expense optimization and workforce strategy initiatives.

Core Competencies

Program & Portfolio Management

Business Transformation & Change Management

Enterprise Business Agility (EBA)

Strategic Roadmap Execution

Development of Objective and Key Result (OKR)

HR Operations & Workforce Strategy

Cross-functional Leadership & Stakeholder Management

Organizational Development & Governance

Education

Masters In Program and Project Management, Brandeis University

Bachelor Of Arts, University of Pittsburgh

Certifications

PMI Project Management Professional (PMP) Certification