Jonas Nikwigize

jokwigize@gmail.com |6479160423 | https://www.linkedin.com/in/jonasnikwigize/

Currently, I serve as a Transit Operator at the Toronto Transit Commission (TTC), where I ensure the safety, service, and courtesy of Toronto's transit system. I am a Project Management Professional with supervisory experience within the Business management industry. Proven ability to successfully manage projects by planning and scheduling staff and resources, facilitating relationships, maintaining accurate records and managing a budget.

Known as an effective problem solver who can come up with creative solutions even while under intense pressure, and I am a lifelong learner.

HIGHLIGHTS OF QUALIFICATIONS

Certified Project Management Professional (PMP) with experience in the business analysis
Hands-on training based on Project Management Body of Knowledge (PMBOK).
Postgraduate Certificate in Project Management-Organizational Strategy
Solid project management background; ability to deliver projects on time and within budget
Strong International Business Management and customer service background;
Expert in strategic planning and cross-cultural team leadership, driving market expansion
Proven leadership and communication abilities within a multicultural environment
Ability to successfully analyze data to interpret and diagnose unforeseen problems
Strong analytical and problem-solving skills
Knowledge of MS Project, Word, Excel and other key Office applications

EDUCATIONS

Postgraduate Certificate | Project Management - Organizational Strategy Apr 2023 - Dec 2023

Centennial College, Toronto, Canada

BCom | Commerce - International Business Management Sep 2021 - Sep 2022

Seneca College, Toronto, Canada

Advanced Diploma | Business Administration - International Business Jan 2018 - May 2020

Centennial College, Toronto, Canada

WORK EXPERIENCE

Transit Operator(Bus) July, 2024-Present

Toronto Transit Commission(TTC), Toronto, ON

Ensuring adherence to TTC safety standards and regulations, demonstrating the ability to manage risk and ensure compliance with organizational policies.
Coordinating with dispatch and operations teams to optimize routes and schedules, and effectively managing time and resources to ensure timely service delivery.
Providing high-quality customer service by addressing passenger inquiries and resolving issues on the spot, showcasing strong communication
Handling unexpected challenges such as delays, route changes, and emergencies, demonstrating the ability to think quickly, and solve problems under pressure.

Event Project Manager Dec 2023 - Present

PMI Lake Shore Ontario, Mississauga, ON

Conceptualized and developed at least three innovative event themes annually, resulting in a minimum 20% increase in attendee engagement and positive feedback.
Negotiated vendor contracts, achieving an average cost reduction of 15% while maintaining or improving the quality of event services.
Implementing data analytics tools to achieve a 10% improvement in event efficiency, measured by reduced planning time and increased resource optimization.
Integrated interactive technologies, resulting in a 25% of increase in attendee interaction and positive post-event surveys.
Implement sustainable practices, resulting in a 20% reduction in event waste and a 15% decrease in the overall carbon footprint.

/ Project Manager Jully 2022- December 2023

Thy Head Inc. | Toronto, ON, Canada

Led the pioneering initiative to transform the barbershop and salon industry through cutting-edge technological solutions.
Formulated the concept of Thy Head Inc. by deeply analyzing the challenges within the barbershop and salon sector alongside the potential of emerging technologies.
Crafted a strategic roadmap defining the company's mission, vision, and objectives, strategically aligned with market demands and technological advancements.
Forged strategic partnerships with barbershops, salons, and beauty professionals to integrate them onto the platform, broadening Thy Head Inc.'s service portfolio and geographical footprint.
Conducted extensive market research and feasibility studies to refine the business model, ensuring its adaptability and scalability across various market segments

Dispatcher March 2022 - December 2022
/Voila by Sobeys | Ottawa, ON

Reduced turnaround time for loading, and unloading operations, and increased productivity.
Maintained a customer satisfaction rate of 90% by promptly addressing inquiries, providing accurate information, and resolving issues.
Enhanced employee scheduling efficiency, resulting in a reduction in overtime costs while maintaining workload balance.
Supervised the loading and unloading of operations, ensuring items were handled with care and placed in accurate locations and appropriate temperatures.
Prepared and loaded items for shipping according to packing slip specifications

/ VOLUNTEER EXPERIENCE

Fundraising Assistant
/Federal Election 2021, Scarborough, ON | 2021

Computer Lab Assistant
/Centre for Students with Disabilities (CSD), Centennial College, Toronto, ON | 2018 - 2019

Administrative Assistant
/Daily Bread Food Bank- Toronto East SDA Food Bank, Scarborough, ON | 2021- Present

CERTIFICATIONS

Project Management Professional (PMP)® - PMI
Business Continuity - Project Management Institute PMI
Cybersecurity Fundamentals - IBM
Big Data Fundamentals - IBM
Artificial Intelligence Fundamentals - IBM