Dr. Juan Pablo Paz Grau, PMP®

Systems Engineer | PMI ID: 4215859

Email: jpazgrau@gmail.com | Phone: (+57) 300-4807308

LinkedIn: /in/jpazgrau | YouTube: /jpazgrau

Professional Profile

Project manager with a doctoral degree in Computer Engineering and international certifications (PMP®, Scrum Master, ITIL), with over 15 years of experience leading strategic initiatives in the private sector. Specialized in managing complex projects, account management, and leading agile teams, integrating technology, processes, and people to generate business value.

I have managed high-impact projects from planning to operation, leading multidisciplinary teams with members from multiple vendors and geographic locations, and controlling key indicators such as revenue, margins, costs, SLA compliance, staffing, and billing.

My approach combines agile methodologies, planning tools, and advanced techniques such as artificial intelligence and prompt engineering, enabling me to drive operational efficiency, innovation, and data-driven decision-making. Recognized for my adaptability, effective stakeholder communication, and leadership in dynamic, multicultural environments.

Core Competencies

Project Management (PMP®)
Agile Methodologies & Scrum Master
ITIL Framework
Team Leadership & Multidisciplinary Coordination
Financial Management (Revenue, Margins, Costs)
Risk Management
Artificial Intelligence & Prompt Engineering
Data Analysis & Business Intelligence
Stakeholder Management
Strategic Planning

Professional Experience

Globant - Senior Project Manager

January 2022 - Present

Led agile teams as Scrum Master, ensuring compliance with key delivery metrics: roadmap fulfillment, technical quality, and team health
Implemented continuous improvement practices, facilitating agile ceremonies and fostering team autonomy and maturity
Managed project risks (identification, analysis, and mitigation plans) and led cost forecasting
Supervised client billing control, ensuring alignment with financial objectives
Monitored key indicators such as margins, revenue, and team capacity, contributing to strategic staffing and operational efficiency decisions

Banco de Bogotá - MIS Manager

September 2020 - November 2021

Led the MIS (Management Information Systems) team to support the Credit Risk & Treasury Management divisions
Ensured generation of management reports for internal bank areas, Financial Superintendency, and Risk Rating Agencies
Administered and configured credit origination and maintenance tools, as well as division databases
Configured and programmed mass credit approval strategies (campaigns)

Datacrédito Experian - Head of Business Analysis / Technical Delivery Manager

October 2018 - September 2020

Led the Business Analysis area in CS (Credit Services) Delivery
Received business requirements from clients, added value with financial risk knowledge, and converted them into functional requirements for development teams
Led the QA team that certifies risk policy implementations comply with functional specifications developed by business analysts

LG CNS Colombia - Senior Manager / Assistant Manager

August 2012 - September 2018

Project: SIRCI (Fare Collection, Fleet Control and User Information System)

Administered and maintained the FCS (Fare Collection System) recharge network
Managed CMS (Card Management System) components: Card Personalization System, Card Issuance System, Smart Card Administration System (SCMS)
Provided specialized second-level support (Problem Management) for FCS and CMS
Performed integration tests on firmware changes for devices and central FCS software
Administered the Data Warehouse: monitored ETL processes, generated OLAP reports, and provided data analysis

Key Projects Developed:

Solution for automatic generation and updating of on-board device incidents
Module for mass loading of refunds
Module for automatic balance transfers
Module for automatic blacklisting of fraudulent cards
Backend for virtual card personalization system
Integration and consolidation of data from three collectors in SIRCI reports

Corporación Universitaria Rafael Núñez - Various Academic Leadership Positions

August 2003 - November 2011

Coordinator of Basic Area (February 2011 - November 2011)
Dean of Engineering and Architecture (February 2007 - December 2010)
Coordinator of Specialization Area (July 2005 - December 2006)
Full-time Professor (January 2004 - December 2004)

Key Contributions:

Defined and executed the Strategic Information Technology Plan 2009-2013
Developed quality conditions for Technology and Software Engineering programs
Developed software solutions for faculty evaluation, strategic planning, and student counseling
Led deployment of e-learning platform pilot (Moodle)

Other Professional Experience

Freelance Consultant - Information System for Formalization Brigades at Confecámaras (2013-2014, 2017)
Grupo dot SAS - Senior Java Development Engineer (February 2012 - August 2012)
CDT Bentu Ltda. - Technology Coordinator (January 2011 - January 2012)
Sistemas 2000 Ltda. - Systems Engineer for ECOPETROL projects (May 2002 - December 2002)
Cerrejón Zona Norte (Intercor) - Intern (June 2000 - January 2001)

Education

Doctorate in Computer Engineering

Universidad Pontificia de Salamanca, Spain | May 2015

GPA: 8.67/10 - Cum Laude

Specialist in Information Systems Management

Universidad del Norte, Colombia | September 2005

GPA: 4.4/5.0

Systems Engineer (Bachelor's Degree)

Universidad del Norte, Colombia | September 2001

GPA: 3.7/5.0

English - Level B2

Language Institute, Universidad del Norte, Colombia | December 1998

TOEFL (CBT) Score: 273/300 | Essay: 5.5/6.0

Certifications and Recognitions

Project Management Professional (PMP®)
Scrum Master Certified
ITIL Certified
"Cum Laude" mention in Doctoral Thesis defense, May 2015, Universidad Pontificia de Salamanca
Academic merit recognition, November 2011, Corporación Universitaria Rafael Núñez
Biographical inclusion in 10th anniversary edition of Marquis Who's Who in Science and Engineering, 2007
Best ICFES score (366), May 1995, Colegio El Pinar de Canadá, Cartagena

Resume updated: October 2025

Professional references available upon request