Senior Director, Strategy and Business Enablement Jul. 2021 to Current

TCA Group of Companies (d.b.a Tru), Mississauga, Ontario

Strategic Leadership & Revenue Growth: Led strategic transformation, securing two contracts worth $60M in new annual revenue through innovative product solutions and improved business requirements gathering.
Operational Excellence & Process Improvement: Spearheaded cross-functional initiatives, optimizing workflows and reporting to achieve 20% cost savings and improved efficiency, while fostering a culture of open communication and collaboration to boost employee engagement and productivity.
Performance Management & KPI development: Developed and implemented company-wide KPIs and a balanced scorecard, achieving a 10% increase in productivity within six months and aligning departmental goals with strategic objectives.
Large-Scale Program & Change Management: Successfully managed a $300M+ annual retail gift card program, ensuring seamless implementation, financial accountability, and championing the adoption of new technologies and processes that contributed to the development of new client products.

Project Management (Contract) Mar. 2019 to Nov. 2019

New Zealand Trade & Enterprise,Singapore

Government Partnership & Digital Marketing: Collaborated with Lazada to design and execute a digital marketing strategy and leverage data analytics to increase brand visibility and drive $105,000 in revenue.

Key Account Manager Jun. 2018 to Nov. 2018

Friesland Campina, Singapore

Operational Efficiency & Cross-functional Collaboration: Managed a team to execute a nationwide retail event, reducing execution time by 50% and improving in-store visibility by 5%.

Strategy Business Development Manager 2016 to 2018

RHT Management Services,Singapore

Strategic Consulting & Change Leadership: Served as an internal strategic advisor to 40 law firm partners to drive organizational realignment and successful cultural transformation with a 6.25% annual revenue growth.
Data-driven business Development: Led RFP initiatives in Southeast Asia, developed data-driven business proposals, and implemented a balanced scorecard strategy that increased customer conversion by 15%.

Marketing & Business Development Manager (Head of Department) 2014 to 2016

Sterling Law Corporation, Singapore

Revenue Generation & Team Leadership: Promoted to Head of Department, consistently achieved $35,000 monthly revenue while mentoring a team to achieve 24% profit growth and instituted operational improvements yielding a 12% firm-wide profit increase.