KARUN KAPUR, MHA, PMP

1435 India Street, Apt 301 • San Diego, CA 92101

(619) 481.8947 • karun7kapur@gmail.com

CORE COMPETENCIES

Program Management

Project Management

Project Management Office

Information Technology

Financial Planning and Budgeting

Health Care Technology Business Relationship Management

Leadership and Facilitation

Roadmap and Strategy Development

Business Consulting

Collaboration & Partnership

Process Mapping and Implementation

Communication

Planning & Negotiation

Team Building and Development

Contract and Vendor Management

Excel, PowerPoint, SharePoint, MS Project, Smartsheet, Jira

EMPLOYMENT HISTORY

University of California San Diego, Nov 2024 – Present

Technical Project Manager

? Program Manager for the Secure Connect Program – ensuring a Safer Digital Environment for the UC Community. The Secure Connect Program aims to create a secure digital environment that protects the confidentiality, integrity, and availability of the University’s critical data and research assets.

Palomar Health, Feb 2023 – Aug 2024

Senior Program Manager

Developed and implemented a technology governance framework/process for the enterprise including the Technology Governance Charter and the Information Technology Governance Committee
Implemented and matured the IT Project Management Office for the enterprise to include: PMO Standard Operating Process, KPIs and Metrics, Tools and Templates, Branding
Recruiting, on boarding, mentoring and development of project managers
Implemented Smartsheet to manage the Governance and PMO processes - dashboards, workflow, project management tools and templates
Program Manager for the full platform Workday implementation (Human Capital Management, Payroll, Supply Chain, Finance)
Project Manager for the entire portfolio of projects and initiatives for Palomar Health Medical Group
Provided general oversight, managed escalations, and coached project managers for the portfolio of projects being managed by the IT PMO
Responsible for the Vendor Management, Contract Management, and Financial Management functions for the technology organization

San Diego Metropolitan Transit System, Mar 2020 – June 2021

Chief Information Officer

Portfolio/Program/Project Management

Responsible for the entire IT portfolio of programs and projects – included enterprise-wide technical implementations (new payment system & upgraded train control system), functional development projects, upgrades to the financial and supply chain applications, maintenance, implementation and upgrade of the enterprise technology and communications infrastructure
Partnered with the key stakeholders and functional areas to develop and implement a technology roadmap (and governance) - to prioritize and align the technology investments to enable the achievement of the agency’s strategic and operational goals

Operations Delivery

Developed and implemented key operational metrics to measure and report performance (significant year-over-year improvement in customer satisfaction and employee engagement)
In response to the pandemic and resulting quarantine, implemented a remote workforce capacity and capability – including the supporting infrastructure – tools, bandwidth, redundancy
Implemented an Information Security function and organization – organizational structure, tools, information security policies/procedures (NIST compliant), incident response plans, and disaster drills

Leadership, Team and Staff Development

Led the development and management of an agency-wide Innovation Task Force
Introduced and implemented leadership development and succession planning processes in the IT organization

Self-Employed Aug 2018 – Feb 2020

Provided clients with guidance and assistance on program and project management; business development; process improvements to maximize efficiency and profitability; building and developing the required foundation to operate, scale, and compete successfully.

Kaiser Permanente Jun 2017 – Aug 2018 (re-hired)

Executive Director, National Pharmacy IT

Program and Project Management

Responsible for the enterprise Pharmacy IT Project Management Office – portfolio included projects totaling over $50M (application implementation, system development, upgrades, infrastructure deployment)

Leadership and Operations

Responsible for leading the technology organization and teams for a $7B segment (National Pharmacy-over 500 locations nationally) of a $50B company.

Banyan Medical Systems Mar. 2016 – Nov 2016 (Contract)

SVP Business Development and CIO Advisory

Developed and implemented a go-to-market strategy and plan for virtual nursing and other product lines;
Negotiated and established key strategic partnerships – scribe, interpreter, management consulting, change management, and implementation services

Catholic Health Initiatives Feb. 2014 – Feb 2016

Chief Information Officer – Nebraska (CHI Health)

Program and Project Management

Responsible for the entire portfolio of technology projects for 15 hospitals and 1,100 physicians in the state of Nebraska (enterprise electronic medical record, construction planning for a new academic medical center, implementation and upgrades of functional applications, and the deployment of technology and communication infrastructure).

Leadership and Operations

Provided the vision, leadership and execution of the technology functions and operations in the Nebraska Market (15 hospitals including 5 critical access hospitals, 2,500 beds, and 1,100 physicians);
Integral member of the team that developed the national enterprise digital transformation strategy - guided the implementation of this strategy/transformation across the Nebraska service area.

Kaiser Permanente Sep. 2004 – Jan 2014 – Multiple Positions

Interim Vice-President and Business Information Officer, Ohio

Acting as the regional CIO, responsible for developing and executing the information technology strategic plan and operational work plan to meet the strategic and tactical goals of the Ohio region. Responsibilities included: strategic partnerships with regional and national stakeholders, overall accountability for all technology projects and services for the Ohio region and thought leadership and influence on enterprise direction and solutions.

Executive Director, SCAL Business Information Office

Led the technology operations for the 14 hospitals and 150 medical office buildings in Southern California. Partnered with regional and national leadership and hospital executives to transform the local technology organizations with a focus on strategic leadership, program delivery, process improvement, and work force planning.

Area Information Officer – Woodland Hills Medical Center & Panorama City Medical Center

As a member of each medical center’s leadership team, responsible for the strategy and delivery of technology projects and services in coordination with local, regional and national resources.

EDUCATION & CERTIFICATIONS

Tulane University, New Orleans, LA

M.H.A., Master of Health Administration 1992

Concentration in Strategy, Policy Analysis, and Finance

B.S., Biology and Psychology 1988

Project Management Professional (PMP)

AWS Certified Cloud Practitioner (Feb 2022)

Scrum Foundation Professional Certificate (SFPC) 2021

IT Information Library Foundations Certification (ITIL)

Certified Professional in Healthcare Information and Management Systems (CPHIMS) 2012

Generative AI Fundamentals-Databricks Academy