Work Experience

06/2025 – present Content Design Manager – IBM, Design LAB

Spearhead design and development of UI content and product documentation to enchance user adoption.
Lead initiative for efficient production by adopting Gen AI tools for content design and development

07/2024 – 05/2025 Senior Manager – Learning Design, Emeritus (Remote)

Spearhead development of products on contemporary topics, e.g. fintech, data science, Artificial Intelligence (AI), machine learning, natural language processing (NLP), and GenAI concepts, for upskilling of 3000 business and engineering professionals annually.
Adopt Hybrid project management approach (Agile & Waterfall) to produce 1000+ hrs content of degree programme content and 900+ hrs of professional development programs, while ensuring quality and compliance.
Developed educational products with a team of instructional designers using the ADDIE model, including needs analysis, content design, development, delivery and assessment.
Coordinate with customer support team to ensure implementation of the programme aligns with course plan.
Lead initiative for efficient production by adopting cloud based online studio for remote production, AI for content operations and automation for routine tasks - leading to time savings of 20% and cost savings of 50%.
Developed a bespoke ChatGPT bot for answering product specific queries of the marketing team, reducing internal correspondence time by 75%.

10/2021 – 06/2024 Manager – Learning Design, Emeritus (Remote)

Pioneered company’s first foray in degree programmes overseeing setup of 4500+ hrs of learner content, ensuring regulatory compliance and accreditation requirements in 3 geographies: Australia, Singapore, and India.
Guided integration of interactive content created using authoring tools (e.g. H5P(Lumi), Articulate Rise, Articulate Storyline) for eLearning and third-party simulations improving user experience to achieve 15% rise in NPS score.
Managed project co-ordination with diverse stakeholders, including SME, Vendors, Faculty and industry experts; which led to the successful launch of four degree granting programmes and a credit granting pathway’s programme.
Built a centralised dashboard for quality assurance and monitoring, while saving 100hrs/week on report generation at team level.
Prepared AI prompts to grade Python code assignments, cutting grading time by 30%.
Automated LMS content setup from Excel using VB Scripts and Canvas API, reducing setup time by 50%.

02/2021 – 10/2021 Project Manager, JoVE [Content Manager, Husys Consulting] (Remote)

Directed recruitment of PhDs to build 70% of an 18-member team and optimised production of 500+ animation videos on undergraduate Physics topics using a Kanban workflow.
Facilitated weekly Kanban retrospective sessions, fostering a continuous improvement culture, encouraging innovations, and enhanced team performance towards achieving KPI targets.

05/2012 – 05/2015 Sr. Learning Designer, Excelsoft Technologies (India)

Spearheaded the content development of K-12 activity-based classroom content in Physics, aligning the content with the latest industry trends and standards of active learning and instructional design principles.
Produced learning products using the SAM model through iterative multi-stakeholder collaborations to ensure alignment with product strategy in changing environments.
Implemented the gamification framework of Badges, Points, Leaderboards (BPL) Model to boost engagement in an annual programme of weekly activity sessions.

06/2011 – 04/2012 Gap Year

Applied for Doctoral Programme in the area of Computational Materials Science and received one admit, but with limited funding.

05/2010 – 08/2010 Research Intern, BASF SE (Germany)

Conducted a comprehensive literature review and engaged with stakeholders to plan research on the performance of shampoo formulations.

07/2008 – 07/2009 Career Transition

GRE: Q-800 | V-560 | AW-3.5 (2008) and TOEFL: 110/120 (2008). Also cleared IIT Kharagpur LLB 2009 entrance exam.

06/2006 – 06/2008 Software Engineer, Infosys Technologies

Resolved issues insurance claim processing mainframe application, by analysing COBOL code and using SQL queries for a US health insurance client.
Devised a macro-based Excel sheet to automate team-wide weekly reporting of a 11 – member team reducing weekly efforts by 3 hours.

Relevant Academic and Research Experience (Learning and Professional Development)

Volunteer Research Advisor, FAIR – E

Assessed Edstutia’s Virtual Reality Immersive Learning Foundations, a Train the Trainer, program for group learning experience prior to launch.

Academic Assistant, IIM Ahmedabad

Coordinated the Master of Business Administration Course: “Enterprise & Innovation in Education”, graded assignments and projects, responded to student queries, schedule announcements and maintained records for a class of 30 students on LMS.

Researcher, EI Bank @ RJMCEI, IIM Ahmedabad

Led state-funded capability-building projects in the education sector, designing field experiments, conduct Train the Trainer sessions for data enumerators, performed data analysis, and provided data-driven recommendations for final reports.

Education

06/2015 – 05/2021 PhD in Management, Indian Institute of Management Ahmedabad (top 50 in FT ranking)

Area: Innovation and Management in Education

Relevant Courses: Organizational Development and Change, Operations Management, Enterprise and Innovation in Education, Strategic Management, Institution Building, Design Thinking, Technology and Education

07/2009 – 05/2011 MS in Materials Science and Engineering, University of Florida

Relevant Courses: Electronic Materials Processing, Materials Analysis Techniques

Achievements: College of Engineering Achievement Award (50% Tuition Fee Waiver), DAAD RISE Professional Scholarship (1800 Euro)

06/2004 – 05/2006 MSc in Physics, Indian Institute of Technology Madras

Technical Skills

Statistical Software: MPlus, R, SPSS, AMOS & STATA
Content Authoring and Mangement tools: Canvas, Google Suite, Lumi (H5P), Rise, Camtasia, Vimeo, DITA, Figma, Walk-me
Programming: Google Scripts, Python, VB, & C
Database Management: SQL, MS Access
Data collection: ODK, Google Forms, Question Pro
AI Agents: ChatGPT, Co Pilot, personalised chatbots
Microsoft 365: SharePoint Lists, Power Automate, Power BI, Power Query