Madhur Gupta - PMP®

Professional Summary

Delivery Excellence & Transformation Leader with 16+ years in IT services, driving large?scale programs across BFSI, Retail, Automotive, Healthcare, SaaS, and e?Commerce. PMP® certified, with proven expertise in building and scaling PMO governance frameworks, defining KPIs, and embedding compliance to ensure operational resilience and measurable outcomes. Adept at leading 120+ professionals and managing multimillion?dollar portfolios, steering profitability, customer success, and people success agendas. Recognized for Agile and DevOps?driven delivery, automation?led transformation, and digitization initiatives including RPA, AI/GenAI, and cloud adoption. Techno?functional expertise in SAP ERP, Microsoft Dynamics 365, and cloud?native platforms, complemented by strong capabilities in data science, BI, and analytics to enable insight?driven decision making. Skilled in advising senior management on delivery strategy, P&L ownership, and client engagement, while mentoring teams to accelerate competencies and deliver aggressive timelines with quality.

Core Competencies

Program & Portfolio Management: End-to-end lifecycle ownership, governance frameworks, KPI tracking, risk mitigation, client onboarding and stakeholder alignment, and Anaplan-enabled connected
planning for resource capacity, financial forecasting, and scenario modelling
Governance, Compliance & PMO Metrics: Implemented governance dashboards reducing compliance breaches by 30% and improving PMO reporting accuracy by 40%
Microsoft ERP & Dynamics Projects: Hands-on delivery of ERP modernization and MS Dynamics implementations, aligning with Microsoft enterprise standards and stakeholder expectations
Delivery Leadership: Agile/Waterfall execution, sprint planning, CI/CD, automation, DevOps adoption
Stakeholder Engagement: Executive reporting, vendor/OEM management, client success, SLA adherence
Digital Transformation: Cloud migrations (AWS, Azure, GCP), ERP/CRM modernization, BI & advanced analytics
Financial Management: Budgeting, forecasting, P&L ownership, cost optimization, revenue growth
Team Leadership: Cross-functional global teams, mentoring, conflict resolution, performance improvement

Work Experience

Program/Delivery Leader - Consultant | Fintech SaaS Banking App | India | 07/2023 – 09/2025

Built and scaled a cloud-native SaaS platform for CRM & banking automation, reducing loan processing turnaround by 30%.
Secured 5 enterprise partnerships and onboarded 20+ clients, generating recurring revenue streams.
Directed Agile delivery across engineering, product, and operations, improving sprint velocity by 18%.
Established governance frameworks reducing escalations by 40% and improving stakeholder satisfaction.

Program Manager | AzimuthGRC Technologies | Gurugram, India | 05/2023 – 06/2023

Spearheaded AI-driven automation tools, cutting manual effort by 35% and saving ~$500K annually.
Defined scope, milestones, and delivery plans achieving 100% on-time project completion.
Executed enterprise-scale Microsoft Azure implementations, leveraging Azure Migrate, Synapse, and DevOps pipelines to modernize infrastructure and improve system performance by 30%.
Optimized resource allocation, reducing project overruns by 20%.

Delivery Manager | Team Computers Pvt Ltd. | Gurugram, India | 08/2021 – 08/202

Oversaw BI & Data Science delivery (Qlik, Tableau, Python, Alteryx), achieving 98% SLA adherence.
Delivered ERP modernization and MS Dynamics programs for Microsoft engagements, ensuring seamless stakeholder alignment and achieving 100% compliance with delivery governance standards.
Managed $10M portfolio, increasing margins by 8% through cost optimization and automation.
Directed large-scale cloud migrations using Azure Migrate, Synapse, and Databricks.
Led Agile transformation reducing release cycles from 6 weeks to 4 weeks.
Mentored PMs and analysts, improving team productivity by 22% and reducing attrition.

Delivery Manager – Product & Technology | Yellowbird | New Delhi, India | 11/2018 – 06/2021

Drove digital product modernization, migrating legacy apps to cloud-native platforms, cutting hosting costs by 40%.
Implemented predictive analytics models improving customer retention by 15%.

Earlier Career (2004 – 2016)

Held leadership roles in EdTech and Publishing (Encyclopedia Britannica, iProf Learning Solutions, Vikas Publishing, Akash Creations).
Delivered large-scale education technology projects, ERP implementations, and digital publishing initiatives.
Progressed from Software Engineer to Project Manager, building strong foundations in delivery and client engagement.

Education

Master of Computer Applications – IGNOU, 2003
Bachelor of Commerce – Motilal Nehru College, University of Delhi, 2000

Certifications

PMP® – PMI
Prince2 Practitioner - PeopleCert
Six Sigma - Green Belt
Agile Scrum Master

Technical Skills

Microsoft ERP & Dynamics: MS Dynamics 365, ERP modernization, stakeholder alignment, and enterprise-scale delivery for Microsoft engagements
Cloud & Data: Azure Synapse, Data Factory, Databricks, AWS, GCP
Robotic Process Automation: UiPath, Automation Anywhere and Blue Prism
BI & Analytics: Tableau, Qlik, Power BI, Alteryx, Python, SQL
ETL/ELT: Informatica, Pentaho, ADF, AWS Glue & Google Cloud Dataflow
ERP/CRM: SAP S/4HANA, Salesforce, Zoho & Workday
Tools: JIRA, MSP, Asana, Confluence
Emerging Tech: Generative AI, LLMs, NLP, Prompt Engineering, Conversational AI, Multimodal Systems, AI-powered Automation, and Cloud-native AI Transformation

Languages

English: Proficient (C2)
Hindi: Native

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