MALAY RAY

aks.kmray@gmail.com

(+91) 98830-88230

Kolkata, India 700151

Bold Profile

Website

https://www.linkedin.com/in/malay-ray-b01142154/

/ Summary

Results-driven Delivery Manager with a proven record of completing 95% of projects on time and elevating customer satisfaction from 85% to 99%. Expertise in leading cross-functional teams, enhancing collaboration, and promoting work-life balance to boost productivity. Proficient in process innovation, business development, and fostering a culture of continuous improvement. Specialized in RPA technologies and strategic leadership, achieving 100% billable hours while ensuring successful project outcomes.

Skills

Operational Streamlining
Jira Project Management
Effective Schedule Management
VBA, Python, UiPath, Advanced Excel
Project Management Expertise

Experience

12/2021 - Current

Development Center Manager, PAteam (Remote)

Consistently met project deadlines with a 95% on-time delivery rate, surpassing customer expectations.
Boosted team productivity resulting in 100% utilization.
Promoted better work flexibility, improving workplace satisfaction.
Prepared team for high-stakes client presentations.
Fostered team unity through trust-building.
Implemented customized growth plans for each team member as part of the redesigned yearly assessment.
Promoted knowledge-sharing among team members through various programs.
Guided 90% of team to achieve higher-level positions, enabling professional development.
Streamlined code assessment procedures, elevating overall accuracy and reliability.
Achieved significant improvement in customer satisfaction levels.
Conceptualized creative project initiatives leading to additional business from current clients.

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12/2018 - 12/2021

Online Marketer, Self-Employed, Kolkata, India

Developed and implemented effective online marketing strategies to increase website traffic.
Conducted market research to determine customer needs and preferences.
Identified opportunities for new product launches through analysis of consumer trends data.
Ensured compliance with all applicable laws related to digital marketing activities.
Optimized websites for search engine visibility through SEO techniques.
Overcame significant personal health challenges during tenure.

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03/2013 - 04/2018

Automation Developer, Capgemini, Kolkata & Krakow, India & Poland

Achieved a reduction in manual workload by 80%-90% through the design and implementation of automation.
Defined project requirements through coordination with business analysts.
Assigned resources effectively for the timely completion of projects.
Secured data handling procedures in all integrations.
Enhanced data accuracy by implementing innovative measures.
Developed process maps, workflows, and exception-handling strategies.
Conducted thorough unit and user acceptance testing for exceptional deployments.
Collaborated with stakeholders to specify requirements and devise solutions.
Pinpointed process inefficiencies and enhanced them with automation.
Created automation scripts to streamline manual processes.
Designed, implemented, and maintained automated test suites for web applications using Selenium WebDriver.

03/2012 - 03/2013 Business Development Analyst, Utsav Fashion India Pvt. Ltd., Kolkata, IN

02/2007 - 10/2011 Business Analyst, Firstsource India Pvt. Ltd., Kolkata, India

07/2006 - 02/2007 Customer Service Executive, Reliance India Pvt. Ltd., Kolkata, India

12/2005 - 06/2006 Customer Service Executive, Aegis India Pvt. Ltd., Kolkata, India

03/2003 - 10/2005 Faculty Instructor, BigLeap Academy Pvt. Ltd., Jamshedpur, India

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Education

01/2003 Computer Science Diploma in Computer Science , BigLeap Academy

01/1995 Bachelor of Science, Physics, Math & Chemistry Utkal University , India

Activities and Honors

Member, [RPA or Automation Professional Group]
Contributor, [relevant RPA forums or community]
2 times Best Employee of the year award

Certifications

Project Management Professional (PMP) Certification
UiPath Solution Architect
UiPath Advanced Developer
Selenium

Professional Traits

Strategic thinker with a focus on delivery excellence and innovation.
Exceptional communicator skilled in stakeholder management and team mentorship.
Proactive problem-solver with a track record of fostering growth and achieving organizational goals.

Major Achievements

Increased customer satisfaction to 99%, exceeding expectations consistently.
Strengthened the team to work in collaboration, building trust and unity among diverse members.
Successfully mentored 90% of team members into upper roles, fostering leadership and professional growth.
Generated innovative business ideas, securing additional projects and expanding client relationships.
Designed a comprehensive code review system, reducing deployment errors by 75% and ensuring quality.
Delivered on 100% of billable hours and optimized project timelines for efficient resource utilization.

Languages

English: First Language

Hindi: A2 Elementary (A2)

Bengali: C2 Proficient (C2)

References

References available upon request.