Professional Summary:

· An Astute Program Management Leader with 14 Years of expertise in the areas of Healthcare Quality, Documentation, Data Analytics, Project Management, Leadership, Team Management, Change Management, Communication, Operations, Process Improvement Quality Management, Performance Analytics, Compliance Management, QMS, Accreditation Standards, Safety & Risk Management, conducting internal /externals audits.

· Managing multiple Projects of 22 centers of chain of a Hospitals at PAN India level. Implementing QMS, LEAN Six sigma, Kanban methodology for the process improvement.

· Creating the scope, budget and timeline for a project. Using Gantt chart and various other tools for tracking projects, providing project status updates, etc.

· Expertise in delivering healthcare projects.

· Google Project Management, Coursera January 2024 & PMP – In Progress – Expected in Feb/Mar 2025

Project Management:

· Managing multiple Projects of 22 centers of chain of a Hospitals at PAN India level. Implementing QMS, LEAN Six sigma, Kanban methodology for the process improvement.

· Creating the scope, budget and timeline for a project. Using Gantt chart and various other tools for tracking projects, providing project status updates, etc.

· Implementing the software for process improvement. Working with developers, communicating with the project owner and application teams, while also providing reports to leadership.

People Management:

· Managed various Team, handled hiring, trainings, conflict resolution.

· Cultivating leaders through employee enablement programs to improve productivity. Evaluating performance.

Quality Management:

· Quality Improvement and risk management initiatives like development, conformance & nonconformance audits, implementation, and evaluation of the quality improvement (QI) program, to identify trends, prioritize and recommend improvements, decrease duplication, and ensure various standards compliance, also investigating incident reports, CAPA, patient complaints, patient care issues, and conducting clinical audit, writing deviation quality audit.

· Leading and mentoring the Quality Assurance (QA), Infection Control and Safety Management Department at country level, ensuring services/ products meet quality standards. Manage document control and maintain compliance with GMP and FDA regulations.

Risk Management & Statutory Compliance:

· Conducting Risk assessment, RCA, CAPA and ensuring the implementation for Risk Mitigation Plan.

· Auditing and reviewing product and services, to ensure compliance exceeding customer satisfaction.

· Evaluating customer satisfaction, investigating, conducting RCA and CAPA to address the complaints.

· Conducting Training and Development program, conducting training need analysis and closing the gaps.

· Writing, reviewing, revising policies, procedure, manual and training guides in compliance with various regulations. Leading internal/External Audits and publishing the Annual Reports.

· Expertise in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to ensure compliance.

Data Analysis:

· Process mapping, Data collection, Evaluating KPIs, presenting Dashboard to the Leadership.

Education:

· B.SC. Medical Microbiology, Dolphin (PG.) Institute of Biomedical & Natural Sciences. August 2004 – February 2008

· MBA Hospital & Healthcare Administration, Global University, New Delhi recognized by University Grant Commission, Government of India. September 2008 – May 2010

Certifications:

· Lean Six Sigma Green Belt for Healthcare Academy of Hospital Administration, Noida. August 2010

· ISO 9001:2008 Quality Management System Lead Auditor Course FICCI Quality Forum. February 2011

· Becoming A Six Sigma Black Belt, Project Management Institute. February 2021

· Google Project Management, Coursera January 2024

· PMP – In Progress – Expected in Feb/Mar 2025

Professional Experience:

Abbott Diagnostics Division Hematology Mar 2024 – Jan 2025

Projects & Trainings

Abbott Nutrition Aug 2021 – Feb 2022

Project Management

· Creating and presenting Power BI Dashboards to higher management.

· Training & Development, Operations Manual, Documentation Review and approval based on the Quality Assurance Standards.

· Reviews these change requests to make sure the request and the document meet all the standard, regulatory and compliance requirements.

· Working on the tools MadCap Flare, Beyond Compare 4, Snag it, APLM Team center, Power BI, JMP, SQL workbench.

· Working with medical devices such as Alinity h Jr. Changes were made for process improvements, periodic reviews, audit responses, and corrective and preventive actions.

IBM Jun 2016 – Nov 2020

Project Management & Analytics Professional

· Analyzing historical data & trends, providing Analytical Insight by using Power BI, Microsoft Excel, Watson Health – Oncology, PowerPoint, Project, and Minitab. Supporting 25 accounts and the respective stakeholders to continuously improve the services to the accounts

· Bridging the gap using data analytics to assess processes, determine requirements and deliver data-driven recommendations, CAPA and reports to executives and stakeholders.

· Providing insights and recommendations on an opportunity pipeline and sales roadmap to the business leaders and to understand how data-driven changes to process, products, services, are essential to business growth.

· Provide Business analytical insights from multiple reports, deviation writing and perform root cause analysis and issue identification, provide inputs based on deep business knowledge (e.g., brand, channel, industry), and recommend actions for gap closure.

· Also delivers win/loss trends and integrates with other standard metrics to identify actions to improve win odds and sales results.

Healthcare Project Consultant, Aspiring Brains PVT. Ltd Aug 2014 – Apr 2016

Consultant, National Accreditation Board for Hospital & Healthcare Providers, Quality Council of India Mar2014– Aug2014

Project & Performance Analytics Manager, Clearmedi PVT. Ltd. (oncology & radiotherapy) oct 2013-mar 2014

Asst. Project - Quality Assurance, CNBC Hospital, Govt of NCT, Delhi (pediatric hospital, oncology) Jul 2010 - oct2013

Project Manager - Quality Assurance, RG Stone Urology & Laparoscopy Hospital (Chain of Hospitals) May 2008 – Feb 2010