Verizon Wireless, Houston, Texas March 2014 - September 2024

Network Development Manager

Led the Project Management Start Up Team for Houston 5G Ultra-Wide Band (UWB) becoming the first 5G provider in Houston. The success of the 5G UWB Project allowed Verizon Houston to win ROOT Metrics testing awards for the market’s best 5G Solution from 2019 – 2024 consecutively.

Supervised the continuous improvement project for the Integration and Installation for Samsung Hardware upgrades leading to a 15% reduction in customer affecting network outages.
Steered CenterPoint Energy to change how they respond to telecom capital improvement projects by including them in the planning stages to increase their understanding and readiness. This reduced construction-related delays by 35% which supported business and consumer sales infrastructure.
Directed the Massive MIMO 2500Mhz project to accommodate increased customer call volume and 5G Data reliability KPI’s in high demand areas by 53%. This supported remote businesses and home schooling during COVID 19 by providing dedicated, fast and reliable 5G Home Internet for customers. Our data-driven target for this project was 35% improved capacity.
Submitted FCC 6409 requests for antenna swaps & equipment cabinet upgrades on New & Co-location sites to satisfy the regulatory requirements needed to move the projects forward.
Coordinated on a regular basis with Project Managers from Centerpoint Energy regarding operational reliability and readiness for commercial power needs that directly impacted Verizon sites. Best practice implementation resulted in a 25% reduction in Centerpoint power outage duration on Verizon sites.
Partnered with Centerpoint Energy on disaster recovery emergency response plans to streamline our efforts to maximize work effectiveness to prioritize high need areas.
Construction Meetings with market General Contractors to review scope of work on Backhaul Improvement projects for Sprint consolidation sites with existing live dark fiber 5G DSS 850 MHZ Integration (Low Band) Integration and Testing 4G LTE Small-Cell Radio Integration and Acceptance Tests.
Supervised weekly coordination meetings with ROW Utility companies Zayo, Crown Castle, Extenet and Bright speed to ensure Verizon was getting quality service from our fiber partners.
Individually responsible for tracking KPI reports related to change management plans to gauge effectiveness.
Influenced Senior Leadership to adjust their Communication Plans to more effectively respond to the concerns of field level employees based on pulse survey results.
Piloted OTDR and iOLM data-driven training for Fiber Troubleshooting and EXFO Certification tools to help engineers in the field troubleshoot more effectively.