MAYAKANNAN K

Service Delivery Associate Manager

+91-9894 972 844 maaya.kaannan@gmail.com

Madurai, Tamil Nadu

Summary

Delivery Manager with 18+ years of experience in Project Management, Agile methodologies, and Stakeholder Management. Expertise in Resource Management, Digital Marketing, and Web Technology. Proven success in leading projects, optimizing processes, and achieving impactful results.

Experience

Service Delivery Associate Manager

06/2017 - Present

Accenture Solutions. Chennai

Responsible for the delivery of Microsoft programs, projects, and managed services.
Tracked performance and quality through metrics and status reports.
Communicated with multiple stakeholders to manage expectations, accountability, and impact.
Managed M365 product campaigns and new product launches across various workstreams.
Drove continuous improvement through automation initiatives.
Successfully managed projects with revenues exceeding $9M, encompassing production, development, and accessibility.
Implemented process improvements that cut project-related costs by 18% while maintaining quality, which increased project success rates.
Secured additional scope in all managed projects, resulting in increased team headcount.
Collaborated with project managers to establish project plans, timelines, and estimates.
Ensured that tasks and deliverables met the statement of work and service level agreements

Project Manager

10/2015 – 06/2017

Encore IT Services Solutions. Chennai

Successfully completed over 20 end-to-end implementations within prescribed timelines with 100% quality.
Coordinated with stakeholders to prioritize features based on market research and feedback, resulting in a 20% increase in customer satisfaction.
Developed a continuous improvement process that increased development efficiency.
Managed Web and Web Application Development, Implementation & Deployment, and OEM Reporting teams.
Coordinated cross-functional teams to develop innovative solutions for complex problems.
Worked as APAC region Implementation Manager for LiveChat chatbot application for HSBC and ING clients' Australia and Singapore sites.

Senior Project Manager

06/2006 – 10/2015

CA Infotech India Private Limited. Madurai

Negotiated contracts with clients, resulting in partnerships that contributed over 40% of the company's revenue.
Administered an annual budget exceeding $10M, optimizing resource allocation and reducing expenses by 20%.
Managed key vendor negotiations, leading to a 15% annual cost savings on procurement.
Led and managed teams in Web Development, CRM, Design, SEO, Virtual Assistance, Data Administration, and Project Management.
Launched a continuous improvement program, adopting industry best practices that boosted team productivity by 25%.
Collaborated with the SEO team to enhance clients' web presence and user experience, achieving a minimum 20% improvement.
Oversaw the design and development of 150+ websites using PHP, MVC Frameworks, WordPress, Joomla, Magento, and custom CMS tools

KEY SKILLS:

Project Management
Agile Methodologies
Risk Management
Stakeholder Management
Resource Management
Contract Management
Budget Management
Contract Negotiation
Cross functional Leadership
Digital Marketing
Implementation
Business Development & Strategy
Operational Excellence

TOOLS & TECHNOLOGY

AEM, Kentico, WordPress, Joomla
ADO, JIRA, Smartsheet, ActiveCollab
Photoshop, Figma
HTML, CSS, PHP, MySQL
Bootstrap, Opencart, Prestashop
Google Adwords

ACHIEVEMENTS

Best Project Management Award

Received the "Lead with Excellence" Award twice for exceptional leadership in the successful delivery of a high-profile Microsoft projects.
Team Performance Excellence

Cultivated a high-performing team that outpaced delivery metrics by 30%, setting a departmental benchmark.
Cost Reduction Achievement

Implemented process improvements that reduced project-related costs by 18% without compromising quality.

INDUSTRIES

Business Solutions
Consumer Lifestyle
Digital
Logistics
Pharma