MICKEY HENDRICKSON

Colorado Springs, CO w 719-238-5847

mickeythe123@gmail.com

www.linkedin.com/in/mickeyhendrickson

Director of Financial Operations and Principal ERP Implementation Consultant

Enterprise Resource Planning (ERP) Integration—Order-to-Cash Process Optimization—Strategic Financial Planning—Pioneer of Process Redesign and Technological Integration—Revitalized Financial Systems

Summary

I am a lifelong learner and a strategic, purposeful leader with over 18 years of experience as a Director of Financial Operations and ERP Implementations. My comprehensive background has equipped me with a diverse skill set, enabling successful enhancements to billing solutions, reorganization of Accounts Receivable processes, and improvements in financial planning and analysis. Have consistently designed business practices to prioritize ethics, sustainability, and corporate responsibility, simultaneously fostering innovation and enhancing employee and customer satisfaction and loyalty. These efforts have been instrumental in driving business transformation and cultivating effective leadership within various organizations. Managed end-to-end ERP system integrations and implementations across 20+ major platforms, including SAP FICO, S/4 HANA, Fiori, and Extended Warehouse Management (EWM). Ability extends to modules such as Enterprise Management System (EMS), Project Management (PM), Production Planning (PP), and Inventory Management (IM). Additionally, I have integrated and implemented other critical systems such as Workday, Oracle ERP, NetSuite Cloud, and Dynamics 365, Acumatica, Blackline, and NetSuite along with their associated modules, contributing to significant business improvements and efficiencies.

These efforts I made were aimed at architecting key performance indicators (KPIs) that align with strategic goals, ensuring that every aspect of the organization I geared towards measurable and sustainable success.

Ø Executed a rapid three-month transition to NetSuite, boosting financial reporting & operational efficiencies essential for supporting the company's strategic business transactions.

Ø Slashed DSO by over thirty points in three months, achieving a 5-day DDSO target and realizing 250K+ monthly savings in fees through optimized collections processes.

Ø 19 successful ERP and SaaS software Implementations & Integrations as the Senior Project Manager and Director, successfully partnering with IT & Operations to automate billings converting 65K manual monthly invoices to an automated system.

Technical Skills

ERP Implementation and Integration w Project Management w Business Management Consulting w Agile w Analytical Reporting w Data Analytics, Director of Billing, AR, Treasury, AP w SAP FICO, Fiori, S/4 HANA, EWM, ECC 6.0, MM, PP, QM, PM, IDoc, Oracle w NetSuite, Stripe Billingw Blackline, Acumatica, Dynamics 365, Workday w Development w Business Management Consulting w Financial Analysis Revenue Enhancement w Software Solutions w Automation w Team Building and Development w Stakeholder Engagement w KPI w Implementation and Monitoring w Microsoft Project w COPA w SAP Web IDE w Eclipse w JIRA w JAVA w AI w Dell Boomi w MuleSoft w Red Hat w JBoss Middleware w REST API w CRM w HubSpot w Salesforce w Digital Marketing w eCommerce platforms, WIX, Shopify, Recurly, Maxio, Chargebee, Zuora, Azure. Stripe

Work Experience

Financial Operations & Independent ERP Consultant – Colorado Springs, CO - January 2024-Present

Contracted for short term, deadline driven projects to ensure the successful completion of ERP implementations. I actively Audit integration and implementation processes of various ERP and SaaS systems. Developed gold standard corporate strategies, KPI’s, flowcharts, and SOPs for back-office departments i.e. AR, AP, Billing, and Treasury. Complete back-office build outs for hyper scaling companies or start-ups to hire and train FP&A Staff aligning them strategically with company goals to foster business growth and innovation.

} Operations & Support leadership by Provided ongoing system maintenance, user training, and supported efficiencies by 90%.

} Directed consultants in the research and ERP implementation and Integration projects.

} Managed large-scale teams across IT, Finance, Accounts Receivable, Accounts Payable, Billing efficiency by 85%.

SaaS Research and Implementation Consultant,Anytime Mailbox – Miami, FL October 2023–March 2024

Recruited as a Billing Platform expert to research and evaluate third-party billing solutions, aligning them with organizational aims and streamlining software integration across departments. Led cross-departmental collaborations to ensure seamless adoption of a new billing platform, improving billing, treasury, AR, AP, and marketing operations while enhancing customer experience.

} Revitalized system modernization by upgrading critical financial systems, increasing customer interaction and efficiency by 50%.

} Evaluated 50+Strategic Software aligning IT, Operations, and FP&A reporting transparency by 45%.

} Expedited project delivery, complete Stripe Billing integration and implementation by two months totaling four months.

FP&A Consultant – AR, Billing, and Shared Services, Divcon Controls - Dallas, TX September 2022–August 2023

Revamped and directed a comprehensive overhaul of financial operations in Billing and AR while integrating Acumatica with SAP S/4Hana FICO, SD & MM. This role was pivotal during a period marked by significant employee and customer turnover, adversely affecting relationships with banking institutions and recruitment efforts due to delinquent Payables.

} Transformed Billing and AR processes, resolving irregularities and boosting monthly cash collections from $1.5M to $7M.

} Integrated multi-functional SAP and Acumatica systems and modules within eight months ensuring seamless continuity.

} Injected a strategic policy preventing $400K in mistaken payables improving DSO by thirty points & Increasing NWC

Consulting Director of AR, AP, Billing, and Treasury, Shiftkey – Las Colinas, TX March 2022–August 2022

Spearheaded the comprehensive restructuring of departmental organization, scaling from $10MM to $1B in one year. Instituted rigorous performance-based metrics, outsourced the AR Department, and was project director of a seamless transition to NetSuite and Workday implementation, strengthening financial reporting and speeding up monthly accounting closures.

} Transformed department structure leading to immediate reduction in over 90-day delinquency from 44% to 0.4%-1.1%.

} Governed the implementation and integration of NetSuite & Workday, completing the project in 5 months.

} Directed initiative as the lead Project manager and subject matter expert in creating a new credit department in 2 months.

} Expanded the AR Dept. from 4-34 in the first 2 months while confidentially tapped to outsource the department.

FP&A Consulting Director of Billing AR, AP, and Treasury, J.W. Logistics, LLC – Frisco, TX March 2021–March 2022

Led rapid transformation of Billing and AR departments, reducing billing cadence and guiding process improvements across Accounts Receivable, Billing, AP, and Cash Applications. Administered Microsoft Dynamics 365 integration with Acumatica, automated complex billings, and steered initiatives that elevated financial accuracy and efficiency.

} Overhauled $550M portfolio hiring new team in 3 weeks; reducing the billing error rate to 0.03%, recovering $3M+

} Directed integration and implementation of Dynamics 365 & Acumatica while combining Billing and AR reducing 80k overhead.

} Boosted NWC by collecting record amounts reducing delinquencies from $3M to $5,600 (0.06%) 61–90-day balances to under 1%.

SAP FICO Implementation Consultant (Private Gov Agency) - Chicago, ILL October ‘20–February 2021

Led rapid End to end-to-end implementation & Integration of SAP FICO, EWM, and Logistics Modules for Billing and AR departments, and warehouse management transparency, reducing billing cadence and guiding process improvements across Finance, Accounts Receivable, Billing, AP, and Treasury Departments. Immediately Automated complex billings, and steered initiatives that elevated financial accuracy and efficiency.

} Championed implementation of SAP S/4 Hana, FICO, and modules MM, PM, QM, and PP project increasing monthly rev by 25%

} Established internal and external audit mechanisms recognized 80% improvement with praise by warehouse staff & office.

} Implemented new KPI's with automated reports and revenue forecasting improving visibility and communication by 50%.

AR, Billing, and Accounting Consultant, Divcon Control - Farmers Branch, TX May 2017–September 2020

Recruited to institute financial infrastructure, creating policies and procedures for the accounting department amid a 400% company growth period. Conducted full-scale audit and developed KPIs, boosting financial reporting and cash flow forecasting to inform strategic C-suite decisions. through integration of SAP s/4 HANA, FICO, and Foundation ES for project management.

} Developed and executed new department workflows, driving DSO from 100+ days to 38 and DDSO to 1.9 days.

} Restructured billing and collections Dep once uncovering $2MM in unbilled revenue.

} Instituted unprecedented efficiencies and transparencies by 65%.

Regional AR, AP, Billing Director -ThyssenKrupp Elevator - Frisco, TX- February 2013–April 2017

Fueled regional growth by scaling the AR Specialist team from 4 to 45 and merging five regions into three, addressing the surge in hiring and training demands. Helmed nationwide software implementation and Integration to Oracle, from twenty-five different systems while managing a portfolio and team of $1+ billion and refining processes to bolster financial outcomes.

} Transformed efficiencies and transparencies by 80%.

} Nationally Awarded best performance in AR, NWC, DSO, and reduction over 90-day delinquency 05% 3 years in a row

} Pioneered nationally recognized collection notation format in Oracle, securing a record $562M in collection deposits per year.

Memberships

? Member of the Board of Advisors

Texas A&M University – Digital Marketing Program October 2022–October 2023

University of Houston, C.T. Bauer College of Business – Business School November 2022--November 2022

Advised on strategic strategies and insights with ability to help shape the university's strategic direction. This included input on academic programs, research initiatives, and long-term planning.

? Orchestrated the adopted restructuring of course material.

? Spearheaded the adoption of new learning materials as a multidisciplinary Program.

? Provided expert advice on the expanding digital marketing, business trends, and communications fields with adopted strategies.

Education

Bachelors, Business Management, University of Colorado – Boulder, Co May 2000 – July 2004

Certifications

(90+ certifications in Project Management, Leadership, and ERP Systems)

• Oracle University®, Cloud, Database, OCI, DB Migration.

• LIL®, SAP S/4 Hana, SAP Finance, SAP GL, SAP Bootcamp, SAP Fiori, S/4 Finance, SAP Fiori AR, S/4 Accounting

• PMP®, PMI-ACP, PMI-RMP, CPC, CCPM.

• PMI® Six Sigma Black Belt, BA, RCA, PTM, OE workout

• IIBA®, Six Sigma Green Belt