Mohana Priya N | Project Manager

https://www.linkedin.com/in/mohana-priya-jackson/

npriya01@gmail.com

Accomplishment-driven professional with a proven track record and extensive experience in spearheading prestigious projects &programs of large, medium & small magnitude within strict time schedules, cost & quality; targeting to express potential in challenging assignments with an esteemed organization.

Profile Summary

Enterprising leader with an analytical bent of mind offering a proven history of success by supervising, planning & managing multifaceted projects, complex dependencies & multi-million-dollar budgets; chronicled success with 13 years of extensive experience in heading stakeholder Engagement, Program Management and Service Delivery.

Proven capabilities in managing the entire Project Lifecycle using Agile& Scrum Methodology right fromconceptualization, development to delivery encompassing planning, monitoring, inter-discipline coordination, resource planning with key focus on top & bottom-line profitability by ensuring optimal utilization of available funds towards the accomplishment of overall objectives and ensureclient relationship management.

Highly resourceful at evaluating offersand finalizing contract in view of project schedules; evaluating overall performance of the project, providing timely feedback to the clients, and effectively takingcorrective actions againstthe variances. Lead initiatives to continuously improve the process and practices within organization.

Consistent record of delivering results in managing business operations with focus on performance and expertise in planning strategies, defining targets, resource administration and allocation of manpower, staff training, motivation & mentoring; skilled in formulating future objectives &operational policies / procedures for the performance for the organization leadingto anincrease in turnover & profitability of the organization & an accelerated customer acquisition & retention rate.

Excellence in developing & maintaining relationships with business stakeholders; defining service delivery standards while ensuring adherence to delivery model while managing the SLAs; Exhibited excellence in managing various activities pertaining to settingup of targets, SOP & SLA management, Quality assurance, Business analysis, Management reporting. Build and maintain positive relationships with key stakeholders across the organization.

Expertise in ensuring operational processes is managed in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery; showcased excellent aptitude in translating companybusiness strategy into operational goalswith visible metricsand in balancing external Client delivery & internal revenue growth.

Analytical, dedicated & versatile leader enthusiastically meeting deadlines with innate skills in building high performing multi-cultural teams entailing 27 members that excel in delivering business value with high morale & low regretted attrition; recruiting, leading, training & monitoring performance of the team members for maintaining excellence in operations.

Project & Program Lifecycle Management

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Service Delivery Excellence

Strategic Business Planning &Leadership

SDLC & STLC

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Project Governance & Benchmarking

SLA & KPI Optimization

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Resource Optimization

Mentoring and coaching team

Escalations Management

Risk Assessment & Mitigation

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Continuous Process Improvement/ Enhancements

People/performance management.

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Team Management &Leadership

Quality Assurance & Scrummaster

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Cross-Functional Coordination

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Effective communicator

Education

Bachelor of Technology

(2005 – 2009)

Training

Project Management Professional (PMP)®
Essentials of Scrum& Agile methodologies.

WORK EXPERIENCE

LexisNexis Risk solutions

Project Manager II

Period: Oct’24 – Till date

Lead cross-functional Agile product development teams to deliver high-impact projects, including re-platforming initiatives, back-end architecture enhancements, and new feature development.
Oversee end-to-end release delivery by managing dependencies across teams, ensuring alignment with business objectives, and meeting planned deadlines.
Drive Agile practices, including sprint planning, backlog prioritization, and stakeholder engagement, to ensure efficient project execution and delivery.
Implement process improvements that enhance team productivity while maintaining a focus on quality and client satisfaction.
Facilitate clear communication across technical and non-technical stakeholders to align on project goals and deliverables.

Key Achievements:

Successfully managed multi-million-dollar projects with complex dependencies, ensuring on-time delivery within budget constraints.
Established robust governance processes that streamlined workflows ad improved compliance with organizational standards.

Amazon Development Centre India Private Limited,Chennai as Manager

April ’11 to Oct’ 24

Manager

Period: 2023 to 2024

Specialist

Period: 2021 to 2023

Team Lead

Period: 2015 to 2021

Senior Associate

Period: 2012 – 2015

Associate

Period: 2011 - 2012

Projects: E-reader, Kindle Fire tablet, Alexa echo Dot generations, Echo show devices, Delivery app, Localization testing, Echo frames, Ring devices.

Tools Used: Jira (Bug tracker), Test Rail (Test management), KAMINO (test account tool), SIM-Simple Issue Manager (Internal Defect tracker), ADB(To Interface android and windows)

Working closely with Product and Engineering teams to createtest plans.
Responsible for sprintplanning, review, and retrospective for offshore testingteam.
Overseeing execution of test plans and highlight challenges and proposemitigation.
Managing people and motivate them towards the project and individual goals by stayingself motivated.
Conducting trainings with remote team members.
Working with cross-functional teams (Product, Business, Dev teams) locallyand remotely.
Representing the voice of the customer to stakeholders by proactively gathering feedback, observational studies, ensure that identified issuesare reported, tracked, and advocate for customer- centered outcomesat the senior leadership level.
Working with the team in putting togetherdata, analyze and produce reportsrelevant for variousstakeholders of the programs
Understanding and work towards teams/organizations objectives.
Leading weekly testingstatus meetings with development and business partners.
Conducting Retrospection meetingswith the stakeholders.
Implementing project and process improvements.
Managing a large team (25 to 27) of testing associates and responsible for goal settingand performance appraisals for direct reports.
Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage, and motivate, manage personal development goals for associates.

Quintegra Solutions limited, Chennaias Software Test Engineer

Aug’10 to Jan’11

Test Engineer

Client: TMM

Tools Used: MS Outlook, MS Word, MS Excel, PowerPoint, SharePoint, Jira, MYSQL.

OS: Windows

Responsible for delivering teams Regression, Feature testing results.
Dealing with ambiguities and blockers associated with task and allocation.
Writing Test cases from requirements
Optimizing test cases based on changing needs.
Executing test cases and reporting bugs for regression, adhoc and new features, performance, and encryption testing.

Roles Across Career:

Providing overall leadership & management to strategize and operationalize business plans to achieve business targets with across-functional team.
Formulating SOPs, KPIs/KPAs for smooth business operations; determined areas of improvement by analyzing the reports & trends through KPIs and planning for the continuous process improvement.
Coordinating for projectKPIs to determineaccurate status of the project,making tactical decisionsto allocate resources, and assigning staff requirements to maintain projecton target.
Directing end-to-end delivery of the project, meeting internal and external objectives pertaining to:
Estimation, risk, scope, time, resource, quality and change management.

Awards & Accomplishments:

Recognized as Innovation champ in Q1’23 for ideating multiple optimization which reduced 2 headcount efforts which enabled repurpose of saved resources to expedite project work.
Recognized as Star of the month for more than 3 times for raising teamsbar in defect quality.
Have bagged Quarter back championship for leading the delivery of 3 consecutive new project launches with existing team size in Q1’24

Place: Chennai

Date: Mohana Priya N