Career Services | Stakeholder Engagement, Project Coordinator

INTI International University & Colleges | Jan 2025 – Present | Contract

Lead strategic, university wide initiatives to enhance student and alumni employability through structured project planning, stakeholder alignment, and outcome based execution.
Oversee the end to end development of career coaching programs, employer partnerships, industry engagement events, and placement activities—ensuring all initiatives are delivered on schedule and aligned with institutional KPIs.
Manage cross functional collaboration between academic teams, faculty, industry partners, and student support units to ensure a seamless delivery ecosystem.
Streamline operational workflows using data driven decision making and continuous improvement methods to enhance service experience and operational efficiency.
Strengthen CRM driven engagement by improving communication flows, feedback touchpoints, and stakeholder satisfaction.

Customer Relationship Manager

Elite Elevators Sdn Bhd | Apr 2024 – Dec 2024 | Contract

Managed the full lifecycle of client projects—including onboarding, coordination, installation scheduling, maintenance contracts, and after sales service—ensuring exceptional client experience and operational readiness.
Acted as the main liaison between technical teams, logistics, sales, and clients, ensuring clear communication, timely execution, and resolution of escalated issues.
Used CRM systems to track project progress, monitor service performance, and generate KPI based reports for management.
Implemented process improvements that strengthened service delivery, reduced delays, and enhanced customer satisfaction scores.
Identified customer growth opportunities and collaborated with sales to improve retention and contract renewals.

Assistant Project Manager

Sunway TES, Kuala Lumpur | Jan 2017 – Jan 2024 | Full-Time

Led end to end management of professional accountancy scholarship programs (ACCA, ICAEW, CPA Australia, MICPA-CAANZ, AFIA, CAT), covering project initiation, planning, execution, monitoring, and closure.
Coordinated with multiple stakeholders—including sponsors, academic teams, finance, and students—to ensure seamless delivery of academic operations, scholarship management, and compliance reporting.
Enhanced program efficiency by implementing structured workflows, risk mitigation plans, and contingency actions to prevent delays and discrepancies.
Achieved 100% billing accuracy, maintained 95% student retention, and drove a 15% increase in program applications through effective stakeholder engagement and data driven interventions.
Managed RM2.5mil. annual budget utilization with high governance standards, ensuring all deliverables met sponsor KPIs and regulatory expectations.
Supported PMO style reporting through detailed dashboards, KPI tracking, and process documentation.

Senior Executive Foreign Currency Exchange

AmBank, KLIA | Jan 2014 – Jan 2016 | Full-Time

Oversaw end to end foreign currency operations, ensuring 100% compliance with Bank Negara Malaysia regulations and internal SOPs.
Reduced operational errors by 10% through improved fraud detection, risk assessment, and customer due diligence practices.
Ranked as one of the top three FX retail sellers for two consecutive years, generating over RM2mil. in gross profit while maintaining exceptional customer satisfaction.
Coordinated cross department communication to resolve operational challenges and improve service delivery quality.

Bureau De Change Executive

Bank Islam Malaysia Berhad, Penang International Airport | 2013 | Full-Time

Led daily FX operations, ensuring strict compliance with risk management and regulatory expectations.
Supported implementation of new operational procedures that improved workflow efficiency and customer experience.
Ensured strong cash flow control, high quality documentation, and operational accuracy in a high volume environment.