MUHAMMAD (MJ) SALMAN JAMEEL, PMP

437.800.3527 | Muhammad.jameel@outlook.com | GTA, Ontario | LinkedIn

Orchestrates complex programs, aligning teams and resources to drive strategic objectives and deliver substantial business value.

· Received multiple prestigious awards for 4 consecutive years for leading strategic technology initiatives that advanced organizational goals, client satisfaction & outcomes. Recognized as the top performer for closing the highest number of projects.

· Spearheaded technology initiatives valued at over $80M, contributing to revenue growth, cost savings, operational efficiency, user satisfaction, innovation and product development, talent development and employee engagement.

· Enhanced presales process workflows, increasing Sales pipeline by 120%, winning ratio by 7%, expanding $250M+ business.

· Optimized operations efficiency and professional services delivery by 18% by building and supporting IT services, managing a team of 21 Engineers, HelpDesk, presales, delivery, post-implementation support, and IT service management processes (ITSM).

· Improved SLA’s by collaborating with cross functional teams, reduced customer response time from 4 days to 3 hours.

· Achieved 75% process efficiency for end user services using robotic process automation (RPA), mitigating project delays.

· Improved data integrity in the asset database from 70% to 93% accuracy by updating user and asset allocations in the database.

· Hired, trained and led up to 50-members team, resulting in optimized workflows and establishment of high-performing teams.

Key Skills: Senior IT and Project Leadership, Vision & Strategy Alignment, Executive Stakeholder Management & Presentations, Team Building, Strategic Thinking, Influence & Steer Decisions, End-to-end Execution & Accountability from Concept to Delivery, Roadmaps, Enterprise-wide collaboration, Quality Oriented, Detailed Work Plans, Budget & Forecasts (CapEx, OpEx), Governance Models, Change Management, Traditional/Hybrid/Agile Methodologies, Integrated Project Plans, Risk Management, Process Improvement, Dashboards, Reports, Resource Allocation, Compliance, Vendor Assessment & Negotiations, RFP and Proposals, Continuous Improvement, Operational Efficiency, Technology Integration, Cybersecurity Enhancements, AI/ML Knowledge, PMP Mentor & Trainer

PROFESSIONAL EXPERIENCE

Senior Program Manager, Petroleum Development of Oman (PDO) 07/2018 – Present

Drove digital transformation initiatives; automated processes using Robotic Process Automation (RPA); established integrated platforms for big data and AI infrastructure with Kubernetes; transitioned Avaya IP phones to softphones; upgraded HP Service Manager to improve IT service management; enhanced cybersecurity with Microsoft Identity Manager; upgraded Microsoft SharePoint for intranet and enterprise content management; mastered new concepts in 30 days; mentor to junior PM’s; delivered PMP exam prep to 20+ students. Strategized Microsoft Teams to be central collaboration platform across the enterprise.

Strategic Project Leadership, Operational Efficiency, & Process Optimization

· Spearheaded the strategic upgrade of the main intranet portal and business applications using SharePoint, orchestrating a decision-making process, aligning stakeholder consensus, securing management approval for the implementation plan in 1 hour.

· Led the largest regional Enterprise Content Management initiative, with Information Architecture, business analysis, and leveraging AI to systematically classify and tag document and records, to comply with government archiving regulations mandate.

· Directed complex Windows OS transition, developing upgrade processes, fortifying security, ensuring business applications compatibility. Hired, trained and led a 50-member team. Raised user response from 30% to 98% through compliance enforcement.

· Led the expedited global rollout of Microsoft Teams, securing regulatory clearances within a 3-month window during the COVID-19 crisis, preserving operational continuity, and enabling uninterrupted communications with US & European partners.

· Championed the development of agile project management methodologies across the IT department, using Gartner, PMI, Scrum

· Directed the upgrade of HP Service Manager, HelpDesk processes and tools by applying ISO 20000 best practices, ITILv4 guidelines. Liaised with and trained focal points across the enterprise from supply chain, finance, engineering, HR.

· Reduced project completion times by strategically partnering with Microsoft Consulting Services to address technical skill gaps.

Change Management, User Adoption, Technology Integration, & Cost Management

· Drove user adoption of new tools by organizing 'Road Show' campaigns, involving the engagement and education of 14,000 users.

· Earned a commendation from the CFO and sparked executive-wide interest by integrating lean and agile principles with technology usage, documented through customized tutorials that highlighted strategic application efficiencies.

· Managed CapEx OpEx worth $7M per anum for projects delivered, met 100% SAP forecasted targets, including acruals.

· Led the migration from Microsoft Skype to Teams, strategized Teams to be central collaboration team across the enterprise for 14,000 users, ensuring seamless communication transitions and maintaining service delivery.

· Enhanced scalability for big data and AI applications by pioneering the adoption of Kubernetes within the technology stack

· Facilitated the seamless integration of enterprise IP telephony with Microsoft Teams, expanding communication functionalities to include voice calls and significantly improving collaboration and connectivity across the organization.

· Achieved a cost avoidance of $3.2M by guiding hardware and software design options and optimizing project delivery strategies.

· Directed an enterprise content management initiative, leveraging AI to systematize the management of document archives.

· Enabled a swift transition to remote work amid COVID-19 by strategically distributing a limited stock of 5,000 laptops.

· Increased IT support during enterprise-wide software upgrades by executing a hiring strategy to train fresh graduates.

Project Management for ICT Services, Technology Enablement, Digital Transformation, Independent Consultant 03/2017 – 07/2018

Drove digital transformation initiatives with strategic objectives by developing transformational building blocks and technology enablement frameworks. Facilitated ICT program success by creating detailed roadmaps and strategies, leveraging Gartner guidelines for ERP selection and IT service management principles. Optimized enterprise architecture through the TOGAF framework application.

· Led digital transformation through gap analysis, target state suggestions, and roadmap creation for ICT programs and services.

· Enhanced client decision-making processes by conducting thorough vendor evaluations and managing RFI/RFP processes.

· Contributed to professional development and standards in project management as an active committee member for the PMI Oman Chapter and former member of the Washington DC & UAE PMI Chapters.

· Streamlined IT governance and compliance by implementing ISACA COBIT frameworks and ITSM practices.

· Set up a PMO for the eGovernment digital transformation initiative by developing frameworks, methodologies, templates, KPIs, and metrics, and training staff on project portfolio management.

· Enhanced project governance and status reporting via gate mechanisms and coaching PMs on ICT infrastructure projects.

· Facilitated ERP vendor selection for eGovernment, developing RFI, and evaluating 100+ criteria per Gartner guidelines; collaborated with KPMG and Ernst Young for gap assessment, ICT strategy, and TO-BE processes.

Operations Development Manager, ITQAN (Cisco & Microsoft Partner) 03/2015 – 02/2017

Expanded the sales pipeline from $110M to $250M by leveraging CRM tools. Boosted key sales pipeline by 30% by implementing information assurance and utilizing Miller Heiman bid qualification strategies Contributed to projects valued at $250M+ through presales activities and leading a team of 2 coordinators to optimize ICT infrastructure. Achieved $10M+ in cost avoidance by collaborating with technical teams to refine technical designs and project delivery. Proliferated proposal success by 7% via a standardized review process to ensure adherence to client-specific requirements. Enhanced IT Managed Services for an eGovernment services portal and mobile application by partnering with Capgemini and utilizing ITIL Service Management principles.

Services Delivery Manager, C4 Advanced Solutions (Cisco & Microsoft Partner) 04/2008 – 03/2015

Managed and optimized a team of 21 engineers. Earned executive trust and recognition by being appointed as the Chief Operating Officer's point of contact for shared services. Steered a data center migration by activating core services within 14 hours to maintain user access and business operations. Rescued large-scale distressed projects and completed projects on time by applying standardized benchmarks and best practices. Streamlined departmental operations by implementing RACI matrices and process optimizations, ensuring clear service engagement procedures and expectations across the company.

· Deployed industry-leading enterprise solutions using Gartner's Magic Quadrant to verify and implement top-rated solutions.

· Realized cost savings of $15M by optimizing technical designs and project delivery strategies in collaboration with technical teams.

· Attained the Bluecoat Vendor of the Year award through WAN optimization techniques, leading to a 26% increase in bandwidth.

· Generated new revenue streams by standardizing and offering Service Level Agreements (SLAs) as a new service offering, creating tiered service options (platinum, gold, silver) that continue to drive company revenue.

· Reduced IT service resolution times from 3 days to 4 hours by adopting ITSM best practices, enhancing customer satisfaction.

· Achieved ISO 20000 Information Technology Service Management (ITSM) and ISO 27001 Information Security Management System (ISMS) certifications by leading presales and delivery teams to meet rigorous international standards.

· Safeguarded a client from a DOS security attack by identifying and rectifying non-compliance with established security policies.

· Boosted client technology investment knowledge by conducting Total Cost of Ownership analyses.

PREVIOUS EXPERIENCE: Program Manager, Sprint Nextel Communications, United States of America (USA)

TECHNICAL SKILLS & KNOLWEDGE

Project Management: Enterprise Project Management (EPM), MS Project, Trello, Jira, GANNT charts

Cloud: Microsoft Azure

Artificial Intelligence (AI): Breakwater StoreIQ DeepScan, Spacy Large Language Model (LLM)

Automation: UIPath Robotic Process Automation (RPA), Microsoft PowerAutomate

Platforms: Windows, Linux

IT Service Management: ITILv4, ISO 20000 ITSM, Apollo 13 ITSM simulation, HP Service Manager, MicroFocus, ServiceNow

Cyber Security: Microsoft identity and access management (MIM), Information Security Management Systems (ISMS) ISO 27001

Enterprise Collaboration: Microsoft Teams, Skype for Business, Yammer (Viva Engage), One Note, One Drive, Tasks by Planner

Business Processes: Process analysis, swim lanes, Capability Maturity Model (CMMI)

Infrastructure: ESXi, Big data clusters, Microsoft SQL BDC.

Virtualization: VMWare Tanzu Kubernetes (containers), Hypervisor, Storage, Systems, Security, Network, SCOM, SCCM, Managed Services, Managed Security Services, High Availability (HA) & Disaster Recovery (DR), Recovery Point Objective (RPO), Recovery Time Objective (RTO). Monitoring, management: NOC, SOC.

Data Centers: The Uptime Institute (TUI) standards

Value stream: Porter’s Value Stream

Enterprise Architecture: TOGAF

EDUCATION, CERTIFICATIONS & TRAINING

Digital Transformations Course, University of Toronto, Rotman School of Management

Masters of Science in Information Systems, George Mason University

Bachelor of Science in Electrical Engineering, Purdue University (top 10 Engineering school)

Amazon Web Services (AWS) Cloud Practitioner

Project Management Professional (PMP) Certification from Project Management Institute (PMI)

Professional Scrum Master 1 (PSM1)

Disciplined Agile Scrum Master (DASM) from PMI

Generative AI for the Project Managers (by PMI), Data Landscape for Gen AI for Project Managers (by PMI)

Amazon Web Services (AWS) Artificial Intelligence (AI) Practitioner (in progress)

Amazon Web Services (AWS) Solutions Architect Associate (In progress)

Information Technology Infrastructure Library (ITIL) v4 Foundation Certification

ISO 20000 IT Service Management (Lead Auditor) | ISO 27001 Information Security Management System (ISMS, Lead Auditor)

ISO 22301 Business Continuity Management, ISO 9001 (Lead Auditor) | Information Systems Security, George Mason University

Associate Engineer Training Program (telecommunications), Sprint Communications

Trainings: Certified Information Systems Security Professional (CISSP), Risk Management Professional (RMP)

MEMBERSHIPS & ASSOCIATIONS

Co-Founder, Board Advisor, Vice President of Communications, Oman Project Management Chapter

Toronto Project Management Chapter – Member, Project Management Institute (PMI) – Member

Publications:

Key Factors for Project Managers to Consider When Implementing AI Projects, Institiute of Project Management, Ireland.

Generative AI in Project Management, Oman Project Management Chapter, National Conference.

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