COMPETENCIES
Tools: MS Project, Jira, PowerBI, SQL, MS Excel, Service Now PPM, Freshdesk, Zapier
Skills: Project Management, Agile/Scrum Methodology, Operations Management, Strategic Planning, Change Management, Escalation Handling, and Stakeholder Management

CERTIFICATIONS
- Google Project Management ??? Link
- Lean Six Sigma Green Belt (KPMG) ??? Link
- PowerBI ??? Link
- IBM CEBT ??? Predictive Analytics ??? Link

WORK EXPERIENCE

CAPGEMINI
Team Lead
Apr???2023 ??? Present
- As a Scrum Master for the client, led the delivery of 4 major enhancement releases of PowerPPM, an enterprise project portfolio management tool at a budget of $1.6M
- Achieved 31% increase in tool adoption by creating a gamified adoption dashboard using PowerBI.
- Tool adopted by 81 central departments and country affiliates by Dec???2023.
- Led and coached 8 team members on Agile methodologies.
- 40% increase in team revenue within a year.
- 14% reduction in TTM for innovation and new product/technology development programs by consolidating, refining, and standardizing the WBS and critical path.

CAPGEMINI
Process Lead
Mar???2021 ??? Mar???2023
- Led the pilot implementation of PowerPPM (MVP), an enterprise project management tool in 26 departments and country affiliates of the client. 7K+ projects migrated
- Prioritized and managed the backlog for the Schedule Management module resulting in delivery of 16 critical features for the MVP over a period of 6 months.
- Reduced migration cycle time from 60 hours to 8 hours per resource by automating the process.
- Led the development of the integration with Sherlock (HR Tool) for robust resource management.
- Configured resource management module for 6 affiliates and onboarded >5000 resources.
- Received 3 awards from Capgemini and 1 award from the client for innovative and outstanding service delivery ??? Link

FRESH PRINTS
Operations Associate
Jul???2018 ??? Mar???2020
- Achieved 10% reduction in average printing cost by sourcing 14 new vendors in strategic locations across the US
- Increased cash-in-hand by renegotiating payment cycle with 6 existing major print vendors
- SOP formulation for escalation handling which helped to achieve greater customer satisfaction and NPS of +25.
- 45min first response time reduction by automating ticket assignment rules in Freshdesk
- Reduced new-hire training time by 20hrs/week by designing and implementing a video and simulation-based training plan

SELF-EMPLOYED
Private Construction Contractor
Jul???2017 ??? Apr???2018
- Completed in-situ casting of 76 girders of Nagpur Metro Viaduct.
- Completed erection and casting of 17 piers of East-West corridor of Nagpur Metro Viaduct.

EDUCATION
- Master of Business Administration (2015 ??? 2017) ??? Operations and Finance
Institute of Management Technology (IMT)
- Bachelor of Engineering (2011 ??? 2015) ??? Civil Engineering
Nagpur University