Project SupervisorProject Supervisor

Sara Riel · Permanent Full-timeSara Riel · Permanent Full-timeJul 2023 - Present · 2 yrs 1 moJul 2023 to Present · 2 yrs 1 moWinnipeg, Manitoba, Canada · On-siteWinnipeg, Manitoba, Canada · On-site
- Leadership & Supervision: Led a team by overseeing work quality, compliance with guidelines, safety regulations, and performance goals. Provided supervision and support to ensure team members met project deliverables and standards.
  • Team Motivation & Communication: Fostered a collaborative environment by motivating team members, facilitating effective communication, and conducting regular meetings. Ensured team members were informed about best practices and project expectations.
  • Conflict Resolution & Problem Solving: Created a positive work culture by actively listening to feedback, addressing conflicts, and resolving issues promptly. Developed and implemented strategies to overcome challenges and improve team performance.
  • Performance Monitoring & Task Delegation: Monitored team performance through regular assessments and ensured adherence to project timelines. Delegated tasks effectively to optimize team productivity and project outcomes.
  • Training & Development: Identified training needs and skill gaps, provided coaching, and facilitated professional development opportunities. Implemented new training programs to enhance team capabilities and project efficiency.
  • Recruitment & Staffing: Participated in the recruitment process, including interviewing, hiring, and orienting new staff. Managed onboarding and provided ongoing training and supervision to new team members.
  • Operational Management: Handled scheduling, payroll, and attendance management to ensure smooth day-to-day operations. Managed resources and ensured alignment with project objectives and deadlines.
  • Reporting & Documentation: Generated detailed and comprehensive reports for management on team performance, project progress, and achievement of mission-related objectives. Utilized reports to inform decision-making and strategic planning.Leadership & Supervision: Led a team by overseeing work quality, compliance with guidelines, safety regulations, and performance goals. Provided supervision and support to ensure team members met project deliverables and standards. • Team Motivation & Communication: Fostered a collaborative environment by motivating team members, facilitating effective communication, and conducting regular meetings. Ensured team members were informed about best practices and project expectations. • Conflict Resolution & Problem Solving: Created a positive work culture by actively listening to feedback, addressing conflicts, and resolving issues promptly. Developed and implemented strategies to overcome challenges and improve team performance. • Performance Monitoring & Task Delegation: Monitored team performance through regular assessments and ensured adherence to project timelines. Delegated tasks effectively to optimize team productivity and project outcomes. • Training & Development: Identified training needs and skill gaps, provided coaching, and facilitated professional development opportunities. Implemented new training programs to enhance team capabilities and project efficiency. • Recruitment & Staffing: Participated in the recruitment process, including interviewing, hiring, and orienting new staff. Managed onboarding and provided ongoing training and supervision to new team members. • Operational Management: Handled scheduling, payroll, and attendance management to ensure smooth day-to-day operations. Managed resources and ensured alignment with project objectives and deadlines. • Reporting & Documentation: Generated detailed and comprehensive reports for management on team performance, project progress, and achievement of mission-related objectives. Utilized reports to inform decision-making and strategic planning.
- Skills: Customer Service Management · Teamwork · Project Planning · Strategic Planning · Leadership Development · Project Management · Training and Development (HR) · Human Resources (HR) · Time Management · Organization Skills · Business Development · Communication · Customer Insight · Customer Relationship Management (CRM) · Team Motivation · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership · Small Team Management · Building Leadership Teams · Project Coordination · Human Resources Information Systems (HRIS)Skills: Customer Service Management · Teamwork · Project Planning · Strategic Planning · Leadership Development · Project Management · Training and Development (HR) · Human Resources (HR) · Time Management · Organization Skills · Business Development · Communication · Customer Insight · Customer Relationship Management (CRM) · Team Motivation · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership · Small Team Management · Building Leadership Teams · Project Coordination · Human Resources Information Systems (HRIS)
Project ManagerProject Manager

CBI Health Group · Permanent Full-timeCBI Health Group · Permanent Full-timeNov 2017 - Jul 2023 · 5 yrs 9 mosNov 2017 to Jul 2023 · 5 yrs 9 mosGreater Winnipeg Metropolitan Area · On-siteGreater Winnipeg Metropolitan Area · On-site
- • Service Request Management: Oversaw the timely processing and management of incoming client service requests and modifications, ensuring adherence to contractual obligations and project timelines.
  • Resource Allocation & Coordination: Conducted preliminary evaluations of client referrals to determine the availability and suitability of staff in collaboration with service coordinators. Ensured effective allocation of resources to meet client needs.
  • Client Liaison & Expectations Management: Acted as a primary point of contact for customer referral sources, ensuring alignment with client expectations and resolving any issues that arose during the service delivery process.
  • Data Management & Integrity: Maintained and updated client information, schedules, and service records in the AlayaCare system. Ensured data accuracy and integrity to support project and operational needs.
  • Reporting & Documentation: Generated and presented comprehensive reports to Coordinators on service terminations and re-starts, providing insights for project adjustments and planning.
  • Administrative Support: Provided relief support to the Validation team and served as a backup for the client care coordinator, demonstrating versatility and adaptability in managing project-related tasks.
  • Compliance & Confidentiality: Adhered to departmental goals, standards, policies, and procedures, ensuring compliance with both formal and informal guidelines. Managed sensitive data with confidentiality and maintained security protocols.
  • Health & Safety Awareness: Contributed to health and safety improvements within the workplace, demonstrating a commitment to creating a safe and efficient working environment.
  • .• Service Request Management: Oversaw the timely processing and management of incoming client service requests and modifications, ensuring adherence to contractual obligations and project timelines. • Resource Allocation & Coordination: Conducted preliminary evaluations of client referrals to determine the availability and suitability of staff in collaboration with service coordinators. Ensured effective allocation of resources to meet client needs. • Client Liaison & Expectations Management: Acted as a primary point of contact for customer referral sources, ensuring alignment with client expectations and resolving any issues that arose during the service delivery process. • Data Management & Integrity: Maintained and updated client information, schedules, and service records in the AlayaCare system. Ensured data accuracy and integrity to support project and operational needs. • Reporting & Documentation: Generated and presented comprehensive reports to Coordinators on service terminations and re-starts, providing insights for project adjustments and planning. • Administrative Support: Provided relief support to the Validation team and served as a backup for the client care coordinator, demonstrating versatility and adaptability in managing project-related tasks. • Compliance & Confidentiality: Adhered to departmental goals, standards, policies, and procedures, ensuring compliance with both formal and informal guidelines. Managed sensitive data with confidentiality and maintained security protocols. • Health & Safety Awareness: Contributed to health and safety improvements within the workplace, demonstrating a commitment to creating a safe and efficient working environment. • .
- Skills: Customer Service Management · Teamwork · Analytical Skills · Time Management · Organization Skills · Communication · Microsoft Excel · English · Interpersonal Skills · Microsoft Office · Written Communication · Team LeadershipSkills: Customer Service Management · Teamwork · Analytical Skills · Time Management · Organization Skills · Communication · Microsoft Excel · English · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership
Project Manager- Field OperationProject Manager- Field Operation

Godrej Consumer Products Limited · Permanent Full-timeGodrej Consumer Products Limited · Permanent Full-timeJul 2012 - Jul 2023 · 11 yrs 1 moJul 2012 to Jul 2023 · 11 yrs 1 moLagos · On-siteLagos · On-site
- ? Collected, documented, and analyzed workflows, as well as developed business process models in collaboration with multidisciplinary stakeholders.
  ? Assigned and established work rules and acceptable levels of quality and quantity of work.
  ? Established expectations and clear directions to meet all goals and objectives.
  ? Ensured that the team follows all required procedures.
  ? Established and implemented the training processes and strategies for all technical personnel.
  ? Assigned and oversaw the daily tasks of technical personnel while ensuring employees are working towards a communal goal.
  ? Analyzed, planned, and developed requirements and standards in reference to scheduled projects.
  ? Oversaw a large portfolio of projects to support teams, reported progress, and influenced positive outcomes for key stakeholders.
  ? Outlined the work plans, determining resources, wrote timelines, and generated initial budgets as part of project scope determination.
  ? Wrote, updated and maintained Project Requirements Documentation using business systems, policies, and procedures.
  ? Reviewed complete solutions to confirm requirements have been met and ensured that the solutions meet project objectives and customer expectations.
  ? Analyzed the process gaps and information flow obstacles or system issues and identify opportunities for improvement.
  ? Translated the business needs into high-level technical requirements and solutions.
  ? Established acceptance test criteria with the client and worked closely with the in-house development team to implement the solution.
  ? Ensured that project milestones/goals are met, developed, and managed information systems.
  ? Maintained the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.? Collected, documented, and analyzed workflows, as well as developed business process models in collaboration with multidisciplinary stakeholders. ? Assigned and established work rules and acceptable levels of quality and quantity of work. ? Established expectations and clear directions to meet all goals and objectives. ? Ensured that the team follows all required procedures. ? Established and implemented the training processes and strategies for all technical personnel. ? Assigned and oversaw the daily tasks of technical personnel while ensuring employees are working towards a communal goal. ? Analyzed, planned, and developed requirements and standards in reference to scheduled projects. ? Oversaw a large portfolio of projects to support teams, reported progress, and influenced positive outcomes for key stakeholders. ? Outlined the work plans, determining resources, wrote timelines, and generated initial budgets as part of project scope determination. ? Wrote, updated and maintained Project Requirements Documentation using business systems, policies, and procedures. ? Reviewed complete solutions to confirm requirements have been met and ensured that the solutions meet project objectives and customer expectations. ? Analyzed the process gaps and information flow obstacles or system issues and identify opportunities for improvement. ? Translated the business needs into high-level technical requirements and solutions. ? Established acceptance test criteria with the client and worked closely with the in-house development team to implement the solution. ? Ensured that project milestones/goals are met, developed, and managed information systems. ? Maintained the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
- Skills: Customer Service Management · Teamwork · Training and Development (HR) · Human Resources (HR) · Time Management · Communication · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership · Sales OperationsSkills: Customer Service Management · Teamwork · Training and Development (HR) · Human Resources (HR) · Time Management · Communication · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership · Sales Operations
Project Manager - Sales and Business DevelopmentProject Manager - Sales and Business Development

AXA Mansard · Permanent Full-timeAXA Mansard · Permanent Full-timeDec 2011 - May 2013 · 1 yr 6 mosDec 2011 to May 2013 · 1 yr 6 mosLagosLagos
- Account Management: Oversee the management of existing client accounts to ensure satisfaction and retention.
  Recruitment and Onboarding: Lead the recruitment process for sales associates and business partners, including selection, onboarding, and initial training.
  Training and Development: Design and implement training programs for new sales associates and business partners, including ongoing assessments to ensure effectiveness.
  Performance Monitoring: Track and evaluate the performance of sales associates and business partners against set targets and budgets.
  Product Knowledge Coordination: Organize and manage product knowledge reviews and tests for all sales associates within the area office.
  Corporate Partner Relations: Develop and maintain strong relationships with corporate partners and worksites under the jurisdiction of the area office.
  Account and Partner Acquisition: Oversee the opening of new accounts and the onboarding of corporate partners and worksites.
  Presentation Oversight: Monitor and coordinate presentations at forums and workshops to enhance visibility and engagement.
  Client Retention: Implement strategies to retain existing client accounts and manage major business closures effectively.
  Opportunity Creation: Identify and create new business opportunities to expand the company’s market presence.
  Marketing Strategy Development: Develop and execute marketing strategies to attract new clients and enhance business growth.
  Reporting: Prepare and present monthly reports on sales performance, including setting and reviewing goals and targets for sales agents.
  Goal Achievement: Ensure that sales targets and goals agreed upon with management are met.
  Strategic Partnerships: Collaborate with other firms and businesses to develop new products and expand market opportunities.
  Additional Duties: Perform other functions and tasks as assigned by the immediate supervisor.Account Management: Oversee the management of existing client accounts to ensure satisfaction and retention. Recruitment and Onboarding: Lead the recruitment process for sales associates and business partners, including selection, onboarding, and initial training. Training and Development: Design and implement training programs for new sales associates and business partners, including ongoing assessments to ensure effectiveness. Performance Monitoring: Track and evaluate the performance of sales associates and business partners against set targets and budgets. Product Knowledge Coordination: Organize and manage product knowledge reviews and tests for all sales associates within the area office. Corporate Partner Relations: Develop and maintain strong relationships with corporate partners and worksites under the jurisdiction of the area office. Account and Partner Acquisition: Oversee the opening of new accounts and the onboarding of corporate partners and worksites. Presentation Oversight: Monitor and coordinate presentations at forums and workshops to enhance visibility and engagement. Client Retention: Implement strategies to retain existing client accounts and manage major business closures effectively. Opportunity Creation: Identify and create new business opportunities to expand the company’s market presence. Marketing Strategy Development: Develop and execute marketing strategies to attract new clients and enhance business growth. Reporting: Prepare and present monthly reports on sales performance, including setting and reviewing goals and targets for sales agents. Goal Achievement: Ensure that sales targets and goals agreed upon with management are met. Strategic Partnerships: Collaborate with other firms and businesses to develop new products and expand market opportunities. Additional Duties: Perform other functions and tasks as assigned by the immediate supervisor.
- Skills: Customer Service Management · Teamwork · Time Management · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written Communication · Team LeadershipSkills: Customer Service Management · Teamwork · Time Management · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership
Business Data AnalystBusiness Data Analyst

Ericsson · Permanent Full-timeEricsson · Permanent Full-timeJan 2008 - Aug 2011 · 3 yrs 8 mosJan 2008 to Aug 2011 · 3 yrs 8 mosLagos · On-siteLagos · On-site
- ? Created visually impactful dashboards in Power BI & Advanced Microsoft Excel for data reporting by using macros, VBA, pivot tables, and VLOOKUP.
  ? Extracted, interpreted, and analyzed data to identify quality improvement key performance metrics and transformed raw data into meaningful, actionable information for stakeholders meeting using BI Tools (Power BI, Tableau, Looker).
  ? Wrote Microsoft Excel Macros. Worked with the Share Point sites for automation usage.
  ? Completed focus group and data research that helped boost Northwest region availability by 15% and operational risks.
  ? Spearheaded data flow improvement for accurate data governance.
  ? Completed case analysis applying SQL scripts, resulting in a 21% forecast operations reliability.
  ? Established process to carry out a detailed operations analysis of causes of faults resulting in downtime to minimize risks using innovative sta0tistical methods (regression and hypothesis testing).
  ? Performed analysis of business problems to identify predictive analytics support trends for accurate feasibility studies.
  ? Organized, interpreted, and applied data/information from a variety of sources for report preparation.
  ? Supported Development, Testing, and Implementation teams through the construction and implementation phases of the SDLC.
  ? Documented and reported key risks, ensured adherence to mitigating controls, and monitored performance measures.
  ? Facilitated discussions and followed a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders and provided analytical support and insights.? Created visually impactful dashboards in Power BI & Advanced Microsoft Excel for data reporting by using macros, VBA, pivot tables, and VLOOKUP. ? Extracted, interpreted, and analyzed data to identify quality improvement key performance metrics and transformed raw data into meaningful, actionable information for stakeholders meeting using BI Tools (Power BI, Tableau, Looker). ? Wrote Microsoft Excel Macros. Worked with the Share Point sites for automation usage. ? Completed focus group and data research that helped boost Northwest region availability by 15% and operational risks. ? Spearheaded data flow improvement for accurate data governance. ? Completed case analysis applying SQL scripts, resulting in a 21% forecast operations reliability. ? Established process to carry out a detailed operations analysis of causes of faults resulting in downtime to minimize risks using innovative sta0tistical methods (regression and hypothesis testing). ? Performed analysis of business problems to identify predictive analytics support trends for accurate feasibility studies. ? Organized, interpreted, and applied data/information from a variety of sources for report preparation. ? Supported Development, Testing, and Implementation teams through the construction and implementation phases of the SDLC. ? Documented and reported key risks, ensured adherence to mitigating controls, and monitored performance measures. ? Facilitated discussions and followed a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders and provided analytical support and insights.
- Skills: Customer Service Management · Teamwork · Administrative Assistance · Time Management · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership · Customer Relationship Management (CRM) · Big Data AnalyticsSkills: Customer Service Management · Teamwork · Administrative Assistance · Time Management · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership · Customer Relationship Management (CRM) · Big Data Analytics
Business Analyst

Business AnalystBusiness Analyst

COMPONENT AND DEVICES LTD · Permanent Full-timeCOMPONENT AND DEVICES LTD · Permanent Full-timeMar 2007 - Dec 2008 · 1 yr 10 mosMar 2007 to Dec 2008 · 1 yr 10 mosLagos · On-siteLagos · On-site
- ? Managed client relationships, accurately identified their business needs to translate into well-defined technical requirements and solutions, and thoroughly troubleshot their business process issues impacting critical business functionality.
  ? Leveraged a breadth of expertise to serve as a key resource within the organization, notably by conducting root cause analyses to identify and resolve complex issues to enable the successful implementation of new features and products.
  ? Reviewed release documentation and created process documentation, standard operating procedures, and onboarding documents and maintained existing requirements to ensure that current-state needs are known.
  ? Conducted as-is analyses of processes, technology, and organization to identify gaps, issues, and improvement opportunities.
  ? Facilitated discussions and followed a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders and provided analytical support and insights.
  ? Managed complexity across business value, technology, and interaction models.
  ? Identified emerging issues and trends to inform decision-making.
  ? Documented business requirements and functional specifications and worked with business and technical stakeholders to refine the solution and obtain sign-off on the specifications.? Managed client relationships, accurately identified their business needs to translate into well-defined technical requirements and solutions, and thoroughly troubleshot their business process issues impacting critical business functionality. ? Leveraged a breadth of expertise to serve as a key resource within the organization, notably by conducting root cause analyses to identify and resolve complex issues to enable the successful implementation of new features and products. ? Reviewed release documentation and created process documentation, standard operating procedures, and onboarding documents and maintained existing requirements to ensure that current-state needs are known. ? Conducted as-is analyses of processes, technology, and organization to identify gaps, issues, and improvement opportunities. ? Facilitated discussions and followed a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders and provided analytical support and insights. ? Managed complexity across business value, technology, and interaction models. ? Identified emerging issues and trends to inform decision-making. ? Documented business requirements and functional specifications and worked with business and technical stakeholders to refine the solution and obtain sign-off on the specifications.
- Skills: Customer Service Management · Teamwork · Administrative Assistance · Time Management · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership · Project Estimation · IT Business AnalysisSkills: Customer Service Management · Teamwork · Administrative Assistance · Time Management · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written Communication · Team Leadership · Project Estimation · IT Business Analysis
Business AnalystBusiness Analyst

E.ONE.ONJul 2003 - Jan 2007 · 3 yrs 7 mosJul 2003 to Jan 2007 · 3 yrs 7 mosUKUK
- The purchase vs sales gas settlement project was set up in 2007. Its aim is to recover a £600million imbalance which has accumulated over the years between the cost we pay for gas and what we charge the end users. My job responsibilities include:
  • Preparing process maps for all other parts of the business to adhere to in order to foster consistency in business processes.
  • Recovering and minimising the imbalances between the costs we pay for renting third party pipes used in transporting gas to the end user and what we charge the end user.
  • Liaising with third party Agents such as National Grid Metering, Rainbow and other gas suppliers in the UK such as edf, British gas, and Norweb e.t.c to resolve financial disputes, settle adhoc invoices, register meter assets and claim settlements either in kilo watt hours or cash.
  • Customer service.
  • Training other parts of the business on a weekly basis and making them aware of how purchase vs. sale imbalance can be born and how they can minimise and totally eradicate these imbalances.
  • Risk Management.
  • Business Development.
  • Analysing root causes of gas imbalance problems in order to prevent future occurrences.
  • Resolving inter shipper financial disputes.
  • Ensuring all employees in the business adhere to proper environmental standards put in place by EON to encourage a greener environment.
  • Weekly presentation to the management on my progress of recovering gas imbalances, and advising on ways which we can reduce our end to end recovery time.
  The purchase vs sales gas settlement project was set up in 2007. Its aim is to recover a £600million imbalance which has accumulated over the years between the cost we pay for gas and what we charge the end users. My job responsibilities include: • Preparing process maps for all other parts of the business to adhere to in order to foster consistency in business processes. • Recovering and minimising the imbalances between the costs we pay for renting third party pipes used in transporting gas to the end user and what we charge the end user. • Liaising with third party Agents such as National Grid Metering, Rainbow and other gas suppliers in the UK such as edf, British gas, and Norweb e.t.c to resolve financial disputes, settle adhoc invoices, register meter assets and claim settlements either in kilo watt hours or cash. • Customer service. • Training other parts of the business on a weekly basis and making them aware of how purchase vs. sale imbalance can be born and how they can minimise and totally eradicate these imbalances. • Risk Management. • Business Development. • Analysing root causes of gas imbalance problems in order to prevent future occurrences. • Resolving inter shipper financial disputes. • Ensuring all employees in the business adhere to proper environmental standards put in place by EON to encourage a greener environment. • Weekly presentation to the management on my progress of recovering gas imbalances, and advising on ways which we can reduce our end to end recovery time.
- Skills: Customer Service Management · Teamwork · Time Management · Organization Skills · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written CommunicationSkills: Customer Service Management · Teamwork · Time Management · Organization Skills · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written Communication
Customer Service RepresentativeCustomer Service Representative

POWER EngineersPOWER EngineersOct 2001 - Dec 2002 · 1 yr 3 mosOct 2001 to Dec 2002 · 1 yr 3 mosUKUK
- • Resolving customer queries regarding their electricity and gas usage and meters.
  • Arranging relevant appointments to perform meter exchanges for customers who have faulty meters.
  • Resolving customer queries regarding their electricity and gas usage and meters. • Arranging relevant appointments to perform meter exchanges for customers who have faulty meters.
- Skills: Customer Service Management · Teamwork · Time Management · Organization Skills · Business Development · Communication · Key Account Development · Interpersonal Skills · Microsoft Office · Written Communication