PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (2004 - ACTUAL)

(2022 - 2024) Senior Program Manager; Scytl SEV

- Senior PM in charge of the development and support on display results solution for European Parliament election 2024

- Responsible for planning, follow-up and successfully delivery of Municipal election project 2022 for some Ontario municipalities.

- Accountable for delivery team, coordination with pre-sales & product organization and PM??s resource management

(2021 - 2022) Global Implementation Program Manager; ADP Inc.

- Accountable for scheduling, follow-up, configure, test, go live and transfer to service department the Payroll solution for Company??s clients in EMEA and APAC regions.

(2021 - 2021) Service Manager; SQLI Digital Solutions

- Responsible for managed service contract approach for development & support of WEB & Mobile application for the client, including design, build, test and release solution, handling customer service interactions, reports, resources allocation & assignment and task follow-up to assure accomplishment of SLA KPI??s values.

- Responsible for monthly invoicing cycle, revenue forecasting & service status report.

(2018 - 2021) Senior Project Manager, Kiteris Solutions

- Actually managing migration of the ERP solution of a European branch of the client to another version.

- Manage and coordinate ERP migration project for a customer branch in South Africa and managed the master-data, customers and providers, prices and inventories data & DBs for a local branch in Spain, assuring supply chain and business process continuity.

- Coordinate with external provider, the GDRP gap assessment for 12 companies of the client??s group.

(2015 - 2018) Senior Program Manager, PMO Manager; Scytl SEV

- Responsible for project portfolio performance & delivery.

- PMO Manager, controlling resource allocation and performance of the PMO team.

- Coordinate process for business solution??s technical design, effort estimation and risk evaluation of solution proposals within the Services Delivery organization. Set guidelines to improve effort estimations.

- Manage the Information Collection Center (CRI) during Spanish 2015 General Court Election for the Ministry of Internal Affairs (MRI) in Madrid. Provided guidelines to the team in charge of more than 250 customer service agents during preliminary events and also on Election Day.

(2015) PMO Subject Matter Expert for MFNCA UAE (Dubai); Scytl Meta FZE

- Provide support/advice to the setting-up of the Project Management Office (PMO) for the Ministry of State for Federal National Council Affairs (MFNCA) in Dubai ??? UAE, including expert assistance and technical contributions following PMI guidelines

- Act as responsible within MFNCA PMO for definition, progress monitoring, and follow-up of the master plan activities and KPI associated with execution of the Federal National Council 2015 Election in UAE.

(2012 - 2014) Operations PMO & Project Delivery Director; Scytl Secure Electronic Voting

- Managed & coordinated the project portfolio for the company and the operations related to the projects being delivered, including around 40 different software customization initiatives.

- Lead the customization, deployment and go live of the Scrutiny Solution and Result Diffusion software for the Ecuador National Electoral Council (Ecuador CNE) to support the February 2013 national election. The solution is be part of the Electoral Management System (EMS) of CNE.

(2011 - 2012) Senior Consultant, PMO Manager; Scytl Secure Electronic Voting

- Successfully managed and coordinated the customization, deployment and go live of the internet voting solution for the City of Edmonton ???Jellybean mock election??? on October 2012.

- Supervised the customization and deployment of the credential delivery and internet voting solution for the Mexico DF Electoral Institute (IEDF) to allow Mexican DF expatriates to exercise the vote through Internet on June 2012 DF government authorities election. Project was completed successfully.

- Managed & coordinated the customization, deployment and go live of the automated parliament solution for the National Council of Provinces (NCOP) in Cape Town, South Africa (April 2012) to assist the session???s agenda management, members discussion and members voting process within the chamber.

(2010 - 2011) Senior Consultant, Scytl Secure Electronic Voting

- Managed and coordinate the development, deployment and go live of the e-voting solution to support the election process of United Arab Emirates (September 2011). The e-voting solution project included the coordination of concurrent election support in the 7 Emirates with 13 different pooling places, more than 700 voting Kiosks (touch screens) and 320 ID stations.

- Successfully managed and delivered project on schedule and budget to customize, deploy and go live of online voting system (OVS) for State Election Commission (SEC) of Gujarat State on India, allowing internet voting for October 2010 elections on 6 municipal corporations on Gujarat.

- Plan, schedule and manage activities for Spain developing team and coordinate activities with India???s partner development team (Tata Consultancy Services) to deliver solution to customer.

- Negotiate and reached agreement on objective, scope definition and changes request, deliverables, risk, integration management and training required along the project, documented specifications and provided support between partner and local company.

- Technology applied involved HTML, JAVA upon Apache-Tomcat servers, Oracle DB and secure digital certifications between others to secure and guarantee the process.

(2010 - 2010) IT Project & Service Management; Freelance PM & ITIL Consultant

- Service management and ITIL Foundations v3.0 training for a local company (Barcelona area).

- Associate certified ITIL trainer for an International learning center (Barcelona location)

- Workshops provided: 24H, ITIL Foundations v3.0 (mid level managers and IT professionals)

(2009 - 2010) Project Manager, PMO Specialist; KEAPPS, IT & E-Business Consultant Company

- Assessment in technology alignment of an IT Platform involving ERP solutions (Dynamics Nav), RFID, virtualization (servers, thin clients) and Unified Communications for auto motion trading Client.

- Successfully support initiatives to define and roll out the Program Management Office services and processes within the Client???s Software Factory and Center of Excellence (Insurance).

- Strategic advice on scope of services defined and processes improvement needed for CoE PMO

- Review and planning of technical activities required to align project management framework & change management framework to SDLC applied by the client???s software factory

- Review and propose implementation approach and roll out action plan for the PM framework

- Adapt and create templates and tools for the CoE PMO and the Project Office.

(2008 - 2009) Project Manager, PMO Coordinator; TWW Spain, Telemarketing & BPO Company

- Coordination of project portfolio, supporting the overall execution and allocation of resources for BI-PMO. Project???s portfolio CAPEX value around ???12 million, including eight 8 PM???s and staff.

- Provided expenses and capital budget oversight and forecasting to ensure optimal accountability, reporting to C-level within the organization (CTO, CFO, BI Director).

- Successful completion (closing) of internal back office project (Deployment of KM tool) and initiation phase of IT Security Infrastructure project-PCI accomplishment (IDS/IPS, SEM, DLP, etc.)

- Workshops provided: 12H, PMO Financial Control & Insights for TWW project managers/owners.

(2006 - 2007) Project Manager; NGI Solutions, Telecom & Technology Solutions Company

- Contributed with NGI Account Manager in sales activities involving VIP Clients (US$ 4million).

- Definition, planning and design phase (procurement, labor, other expenses) of new Data Centre and VoIP platform for the Client, with CAPEX accountability over US$ 2,0 million.

- Collaborated in definition-planning phase related with the IT Delivery Services for a new Contact Centre, including Financial, Service and Customer Relationship Management and the IT Support Services including Service Desk and Configuration Management (ITIL).

- Managed and lead design, definition and procurement of the IT Platform for various Clients??? Data and Call Centre (Chemical Company and local Broadcasting Company).

- Skills acquired: Cisco system design methodology, ITIL v2.0 (service support and delivery).

- Workshops provided: 128H, training for clients in Strategic & Service Management Metrics (KPI).

(2004 - 2006) Project Management Consultant; D&A, Strategic Management Consulting Company

- Define new Strategic and Service KPI Model for the client (local Aluminum company)

- Skills acquired: Business Process Management Notation (BPMN), UML-use cases.

- Workshops provided: Over 300H of training for clients in Strategic Planning, Strategic Management, Performance Metrics (KPI), Project Management Methodology.

ACADEMIC ACHIEVEMENTS

??- Degree: MBA, Postgraduate University Institute (IUP); Madrid, Spain

??- Degree: Computing Engineer, Simon Bol??var University (USB); Caracas, Venezuela

PROFESSIONAL ACCREDITATION

??- MS PPM certified, Barcelona Spain

- SCRUM Manager Certified, Enterprise University Project, Barcelona, Spain

??- ITSM-ITIL Service Manager, New Horizons (EXIN), Barcelona, Spain

??- ITIL Foundation v3.0, New Horizons (EXIN), Barcelona, Spain

??- PMP, Project Management Professional, PMI & Prometrics, Barcelona, Spain

RELEVANT TECHNICAL TRAINING

??- Scrum Master, Oct-2011, Enterprise University Project, Barcelona, Spain

??- Prince 2 Foundation, Jul-2010, Barcelona, Spain

??- ITIL Service Support & Delivery v2.0, Nov-2009, Jan-2010, Barcelona, Spain

??- ITIL Foundations v3.0, Jul-2009, Barcelona, Spain

??- IT Governance - COBIT, Jun-2009, Barcelona, Spain

??- SAP R/3, Sales & Distribution (S&D) Partner Academy v3.06c, Oct-1996, Caracas, Venezuela

??- Project Management - MIT Summer Program, Aug-1992, Boston, USA

??- Risk Assessment Techniques for Auditors, Apr-1991, New York, USA

??- Business Process Structural Analysis Seminar, Sep-1989 Caracas, Venezuela

KEY STRENGTHS AND SKILLS

??- Planning. Wide expertise defining IT Strategic Corporate and project plans (long-midterm).

??- Communication. Strong understanding about reaching a high team motivation through effective communications and recognition. Strong client services orientation. Excellent communication skills with stakeholders and third parties.

??- Management. Project & service management experience. Highly effective leader and hands-on team player. Understand the value of working together towards a common goal.

??- Organization. Very well organized working on a multi-tasking project-oriented environment.

??- Training. Experience in coaching new employees and co-workers. Teaching ability & aptitude. Experience in conducting working meetings, facilitate, plan and run workshops.

COMPUTER SKILLS

??- Applications: MS Project and MS Project server, CCIL, Business Objects, SAP R/3 (Basis & SD Module), MS Office (Word, Excel, Power Point, Visio), Outlook, HTML, Java, SQL, Visual Basic

??- Methodologies: PMI-PMBOK, PMO, ITIL, BPM, COBIT, CMMi, Prince2, Scrum

LANGUAGES

??- Spanish (Native), English (Proficiency-negotiation), Italian (Basic), Catalan (Basic)