Christa Jerome Smith, CBCP

christajsmith@outlook.com | 813-334-5738 | https://www.linkedin.com/in/partnerwithcj

Project Management professional seeks opportunities to leverage expertise in Channel, Business Continuity Disaster Recovery (BCDR); Governance, Risk, & Compliance; Emergency Management, and Security across various industries. Employs backward-planning methodologies to discover creative paths forward and solve for complex business problems. Connects disparate technologies and processes to create strategic solutions that deliver real results (1+1=3). Uses analytical thinking and smart prospecting to develop new approaches that others might miss.

Professional Experience

Channel Partner Director, North America (Player-Coach) Jan 2024 - Jul 2024

Everbridge (Thoma Bravo) | Tampa, FL (Remote)

Identified strategic partners focusing on regulatory requirements: GDPR, WPV (CA SB 553; NY SB S740; TX SB 240) HIPAA, NERC CIP, SOX and compliance-based initiatives: ISO-22301,Third-party Risk to leverage Everbridge 360 Critical Event Management portfolio. Hunter/Farmer/Player-Coach/Channel/Risk Consultant inclusive role.
Managed channel partners with growth sales team, achieving $5M personal quota and supporting $23M team quota.
Built & executed strategic plan around co-sell plays (1+1=3) and engagement with partner marketing, sales, security, and operational stakeholders. Aligned with KPIs, resources needed, playbooks, and enablement.
Leveraged industry organizations and events to create F2F opportunities to promote partner value proposition to sales and sales leadership. 2024 JCI “SharkTank”@ ISC West winner (most creative, interactive vendor)

Strategic Alliances Manager May 2022 – Jan 2024

Everbridge (Thoma Bravo) | Tampa, FL (Remote)

Identified strategic partners focusing on regulatory requirements: GDPR, WPV (CA SB 553; NY SB S740; TX SB 240) HIPAA, NERC CIP, SOX and compliance-based initiatives: ISO-22301,Third-party Risk to leverage Everbridge 360 Critical Event Management portfolio. Hunter/Farmer/Channel/Risk Consultant inclusive role.
Developed and executed joint go-to-market programs, joint value proposition, sales & partner enablement, and co-marketing (1+1=3) with internal and external (partner) stakeholders.
Managed full partner lifecycle including recruitment, onboarding, management, development, and partner success.
Fostered collaboration and sense of urgency around strategic alliances with internal sales/sales operations teams.

Travel Risk SME (Enterprise SaaS Sales) Nov 2021 – Apr 2022

Everbridge | Tampa, FL (Remote)

Drove urgency around Risk Mitigation Strategies, Duty of Care, Business Continuity Planning, & regulatory requirements with clients in collaboration with sales teams. Hunter/Farmer/SME/Risk Consultant inclusive role.
Built out TRM account maps- prospecting and identifying target accounts, educating clients, developing scripts, and nurturing relationships across Sales, Professional Services, Marketing, Product, and other internal stakeholders.
Utilized storytelling with case studies, tabletop exercises, presentations, and real-time risk intelligence to industry-specific stakeholders to mitigate risk, handle emergency management, & maintain resilience (business continuity).

Enterprise SaaS Sales (Travel Risk SME) Aug 2019 – Nov 2021

The Anvil Group (Everbridge) | Tampa, FL (Hybrid)

Prospected, qualified, and developed clients for Travel Risk Management, Assistance Services (medical, travel, security), Executive Protection, and Custom Security Operations. Hunter/Business Development/Customer Success/Risk Consultant inclusive role.
Educated clients on Duty-of-Care compliance, business continuity planning, emergency preparedness, protecting dynamic workforce, handling crisis response, travel risk management, and executive protection.
Organized and Enacted Emergency Business Continuity "Threat-to-Life" engagement for new client during Winter Storm Uri (2021 TX Power Crisis) including boots-on-ground support with HR, Security, Business Continuity, and other C-level stakeholders across three time zones resulting in a positive outcome for 50+ lives (15 employees). Client also developed case-study and policy around this incident for all US locations.

Enterprise Digital Sales July 2018 – July 2019

Health Media Network | Tampa, FL

Identified, engaged, and sold C-level marketing and operations stakeholders for large health systems to provide digital point-of-care solutions to promote underutilized services. Hunter/Farmer/Customer success inclusive role.
Designed and implemented innovative marketing strategies utilizing email, social media, and market research.
Attended industry events to gain knowledge of the space and aligned marketing strategies accordingly.

Enterprise SaaS Healthcare Sales July 2016 – July 2018

Ability Network (Inovalon) | Tampa, FL

Facilitated sales and sales operations for medium to large physician groups to resolve billing challenges.
Reviewed and analyzed existing accounts, diffused account issues, and recommended additional products and services.
Managed end to end sales and post-sales cycle. Hunter/Farmer/Revenue Cycle Manager/Customer Success inclusive role.

Enterprise Digital Sales Mar 2014 – June 2016

AccentHealth (ContextMedia) | Tampa, FL

Facilitated marketing and sales operations within organization providing digital point-of-care solutions to medium and large healthcare systems Baylor Scott & White, Ochsner, TX Health Resources, Methodist, Catholic Health Systems, Ascension.
Managed end to end sales cycle and post-sales support. Hunter/Farmer/Customer success inclusive role.
Recognized with Circle of Excellence award in 2015.

***Prior experience in various roles (project manager, SME, enterprise sales, consulting, BCDR) at IBM & AT&T Managed Services, GTE (Verizon), Emerson Process- Industrial Automation, New York Life (series 6 lic.)***

Core Skills

Resilience, Business Continuity, Disaster Recovery, Business Impact Analysis, Risk Assessment, Business Continuity Management, Sales & Marketing, Relationship Building, Go to Market Strategy, Project Management, Compliance, Crisis Management and Communication, Public Speaking, Verbal Communication skills, Collaboration, Storyteller, Business Resilience, Risk Analysis, Crisis Management, Third-party Risk, Critical Event Management (CEM), Mass Notification, Problem-Solving skills, Staff Training, Recovery Plans, Incident Management

Education

Bachelor of Arts: Business Administration University of South Florida

Certified Business Continuity Professional (CBCP) DRI International

Project Management Certificate University of South Florida

ISO 22301:2019 - Essentials of Business Continuity Management Systems (BCMS) Alison

IS-0100.c: Introduction to Incident Command Systems, ICS-100 FEMA

IS-200.c: Basic Incident Command System for Initial Response, ICS-200 FEMA

PMP, Part 107, FEMA 300,400, 700,800 in-process