PROFESSIONAL SUMMARY

Experienced ICT Project Manager with a robust background in SaaS implementations and digital transformation

projects. Adept at managing end-to-end delivery of technology solutions, building strong stakeholder relationships,

and ensuring seamless system transitions. Highly skilled in project management, with a focus on developing

practical and achievable project timelines, managing data migrations, and driving customer success. Skilled in

Industrial compliances, e-commerce, Mobile applications, Agile methodologies, Scrum, corporate banking solutions,

System Auditing, and Web Development. Energetic and trustworthy with exceptional leadership skills, aiming to

deliver real results. Especially passionate and enthusiastic in Digital Project management with hands on experience

in managing complex digital projects, including web design, app development, eCommerce, and UI/UX with skills in

roadmap creation, project coordination, and end-to-end management. Currently pursuing PMP certification.

EXPERIENCE

CONSULTANT | Payroll Experts Australia | Brisbane (Remote)

JUNE 2024 - PRESENT

Responsibilities:

??? Leading IT delivery engagements for ERPs, SaaS platforms ensuring alignment with client and company

objectives and quality

??? Manage end-to-end complex system integration projects as a Project Manager as well as a Lead Consultant

maintaining strong relationships with key business executives and stakeholders, becoming a trusted

advisor.

??? Utilizing experience and skills to help clients and team achieve client and company mission and goals.

??? Executing and contributing to innovative and effective approaches to deliver on scope, time, and budget

for new and existing client engagements.

??? Produce detailed project status reports, ensuring all parties are aligned on project timelines and outcomes

maintaining agile best practices.

??? Contributing to internal and external projects by streamlining the project delivery process and introducing,

documenting and maintaining process improvements aligning with Project Management best practices.

??? Preparing comprehensive written reports and delivering oral presentations to internal and external

stakeholders to ensure clear communication and alignment on project progress, outcomes, and strategic

decisions.

Achievements:

??? Successfully contributing to multiple client projects, ensuring high-quality deliverables within set timelines

and budgets.

??? Enhancing team efficiency through continuous process improvements and effective resource utilization.

??? Received positive feedback from clients and internal stakeholders for proactive problem-solving and

project management skills.

??? Leading training and upskilling sessions for team members, fostering a culture of continuous learning and

improvement.

Project Manager/ Scrum Master | Portalink Pty Ltd. | Adelaide

MARCH 2022 - JAN 2024

Responsibilities:

??? Managed the customer journey from the completion of sale to system go-live and business as usual(BAU),

ensuring seamless project implementation and customer satisfaction for multiple SaaS platform

implementations.

??? Managed and collaborated with cross-functional teams to drive the projects to success aligning with

business objectives and client requirements.

??? Acted as the primary contact point for customers during implementations, effectively managing project

time, cost, quality, and customer satisfaction.

??? Led communications with customers, ensuring issues were swiftly resolved and expectations were

consistently met or exceeded.

??? Utilized resources efficiently and effectively, executing project management fundamentals to manage

multiple projects simultaneously.

??? Ensured accurate and current data in business management systems, including sales, support, project

management, and time tracking.

??? Constantly reviewed and improved delivery processes to enhance efficiency and quality of project

outcomes.

??? Conducted training, webinars, and upskilling sessions for team members and clients to ensure smooth

transitions and high-quality deliverables.

??? Managed multiple parallel projects as a Scrum Master, ensuring smooth execution, developing resourcing

strategies, and actively monitoring project progress to promptly address issues.

??? Assisted product owners in the development of EPICs and maintained meticulous documentation practices

to support decision-making and manage project complexities.

??? Demonstrated accountability for project closure activities, conducting thorough reviews to capture key

learnings and ensure successful project outcomes.

Achievements:

??? Completed four digital transformation projects for Australian and multinational companies in logistics,

chemical manufacturing and distribution, Food & beverages and supermarket industries earning praise for

meeting objectives within set timelines and budgets.

??? Completed an enterprise solution for a leading global digital transformation and energy management

company in the European region.

??? Managed multiple internal teams, including a development team in Adelaide, a support team in Manila, a

client servicing team in London, and a project subcontracting party in Warsaw, Poland, successfully

throughout 6 concurrent project executions around the globe.

??? Implemented Freshdesk as a CRM tool for ticketing support.

Project Manager/ Scrum Master | LAYOUTindex Ltd. | Colombo

SEP 2018 ??? FEB 2019

Responsibilities:

??? Depending on the scope of the project, technology & strategic planning, implementation, monitoring, and

controlling for all the e-commerce projects in the pipeline.

??? Provided business expertise in defining, validating, and delivering business requirements that inform

solution design for the company???s e-commerce platform.

??? Developed user journeys, user stories, use cases, and detailed documentation and process modelling.

??? Led and assisted technical upgrade projects for clients by working and coordinating with consultants and

developers for integrations while improving my learning curve.

Achievements:

??? Completed a digital transformation e-commerce project for a cinema booking system with mobile and web

applications with a 19% profit margin by utilizing resources and delivered it successfully 4 days before the

deadline.

??? Introduced scrum boards in Jira and new communication methods to the team which resulted in more

than 30% of staff utilization.

Project Manager | Interblocks Limited | Colombo

JAN 2018 ??? SEP 2018

Responsibilities:

??? Monitored the project schedule for expected deliveries and kept reminders and status updates together

with the team members.

??? Developed requirement specifications, business cases, functional specifications, process models, and state

transition models. Created and maintained UAT cases, checklists, and documentation.

??? Prepared Sprint sheets mentioning WBSs, Resource allocation, monitoring, and project progress.

??? Optimized the decision-making process for the client by analyzing, understanding, and documenting the

current business process, identifying steps within the current business process that will be impacted by the

Digital Delta Solution, and re-engineering a to-be process to optimize the decision-making process.

??? Conducted weekly status reviews internally and client working committee meetings & updated PMO

site/project schedule with weekly project progress updates and remarks.

Achievements:

??? Successful completion of Check Depositor Machine solution implementation with 90% of resource

utilization.

??? Cash Recycler Machine solution implementation with more than 50% of extra income from the

enhancements requested from a client in the change management phase.

??? POS Driving solution implementation with a 20% gross profit margin for a leading Bank.

Project Manager | Creantis World Technologies PVT Ltd. | Colombo

AUG 2015 ??? JAN 2018

Responsibilities:

??? Managed user engagement analytics strategy, providing the first insight into how users interact with our

apps on their tablets and mobile devices.

??? Provided business expertise in defining, validating, and delivering business requirements that inform

solution design and development of Wireframes, functional/non-functional requirements, and developer

guidelines with regards to commercial apps and web solutions.

??? Proven success in project delivery through thorough planning, budget, and schedule management, along

with effective risk and scope control.

??? Analyzed system requirements and re-engineering those against platform requirements (iOS/Android) to

make it successfully submitted into app stores.

??? Implementation and Governing methods, practices, and tools to improve the quality of the products and

the delivery speed.

??? Performed ???Project Closure Reviews' and implemented their learning to upcoming projects.

??? Documented the Standard Operating Procedures (SOPs) so that the repetitive tasks can be eliminated or

automated.

??? Interviewed and recruited skilled team members for the development team.

??? Conducted performance evaluations for all the team members and supporting them to develop their

capabilities while improving the company???s HR.

??? Researched for new digital technologies to interact with the mobile platforms such as IoT, AI as well as new

communication and cognitive technologies to be used in the projects.

Achievements:

??? Completed and delivered more than 30 agile bespoke, cloud-based native mobile apps and web solutions

as a Project Manager/Scrum Master and a Business Analyst during the employment.??? Achieved 100% KPIs subsequently in 2 years of employment.

??? Successfully deployed and managed more than 5 new tools to utilize the development team in the

domains of project communication management, time management, resource management, development

quality reviews, project archives and test automation which helped the company to achieve a 30% growth

rate which exceeded the target 15%.

Technology Advisory Associate | EY Sri Lanka | Colombo

AUG 2013 ??? AUG 2015

Responsibilities:

??? Managed several projects including SAP ERPs in the stages of proposals, business liaison/stakeholder

management, UATs, post-implementation review, and project close out/hand over.

??? Identified business processes, procedures, standards, and work practices of client organizations through

conducting interviews, observation, primary and secondary research, and business process and system

walkthrough.

??? Recommended methods of reducing risk and optimizing the business processes, work practices, system

behavior and functionality with the use of automated controls and suitable best practices.

??? Analyzed and understood all aspects of business processes to carry out comprehensive organizational

study and process study and was responsible for identifying, analyzing, measuring, and managing project

risks.

??? Defined and delivered functionality requirements (FRS Report), RFI Documents, RFP Documents, and

system design requirements for the client projects.

??? Conducted process design sessions, documented use cases, and illustrated data and system process flows;

analyzed process changes, made data-based recommendations to improve processes, and reviewed results

of process improvements.

??? Developed Test cases based on the FRS to test the end-to-end functional process of the systems,

conducted user training and UATs and evaluated the effectiveness.

??? Implemented Business Continuity/Disaster Recovery Plans.

??? Vendor Evaluations for ERPs and IT-related products/services.

??? Conducted Root Cause Analysis for the issues found out in the implementation process and Gap Analysis

once the implementation process finished.

??? System auditing experience includes performing multiple information systems audit engagements in

connection with statutory financial audit engagements in industries such as telecommunication, power &

energy, insurance & a multinational beverage manufacturer.

Achievements:

??? Achieved 100% KPI at the end of year 2014.

??? Successfully completed 6 system audits & IT General Control Reviews, 4 ERP implementation projects, 1

Business Continuity Plan, 1 Disaster Recovery Plan and 1 Vendor assessment at the end of the employment

for Major clients in Sri Lanka.

EDUCATION

Master of Science in Information Technology | Charles Sturt University, Melbourne

FEB 2019 ??? JUL 2021

??? Majored in Business Analysis

??? Thesis: Amplifying the usability of mobile application interfaces for older adults

Bachelor of Science in Information Technology | Curtin University of Technology, Perth

DEC 2012 ??? JUL 2014

Associate of Science in Information Technology | Sri Lanka Institute of Information Technology, Sri Lanka

DEC 2009 ??? SEP 2012

SKILLS

PROFESSIONAL:

??? Project Management: Agile & Waterfall methodologies, Risk management, Resource allocation, Scrum

Master, Program roadmap creation, End-to-end project management, KPI establishment, Quality

assurance.

??? Business Analysis: Requirements gathering, business case development, translating functional/non-

functional requirements, Process improvement, Performance analysis.

??? Stakeholder Management: Building and maintaining client relationships, facilitating client workshops and

UATs, Contract negotiations, Primary contact for project communication.

??? Digital Transformation: AI & Cognitive technologies, IoT, Data Analytics, Mobile/Web UX and UI

development principles, Web design, App development, eCommerce.

TECHNICAL:

??? Microsoft 365 design and development, SharePoint Site design and development, Document Management

solutions design and delivery.

??? Jira, Confluence, Asana, Trello, GitHub, ProjectWorks

??? ASP.NET, Azure DevOps, Microsoft SQL Server

??? SharePoint, Microsoft Project, Excel

??? UML Diagrams, Mobile/Web UX and UI development

??? Balsamiq wireframing, Visio, Miro

??? CRMs (Zoho, Salesforce, Freshdesk)

??? HTML, CSS, JavaScript, XML, APIs

CERTIFICATIONS

??? Agile Project Management with Jira Cloud: Lean and Agile Processes (LinkedIn Learning)

??? Scrum: Advanced (LinkedIn Learning)

- PMPCertification Exam Prep Course 35 PDU Contact Hours/PDU - TIA Education

??? Currently Reading: PMP??

COMMUNITY INVOLVEMENT

President, Faculty of Computing Students??? Council| Sri Lanka Institute of Information

Technology, Sri Lanka

2012 - 2013