Gustavo Adolfo Pastrana Maldonado

Mexico City. linkedin.com/in/gustavopastrana

Seasoned Business Change enabler, with wide experience delivering Transformation & Operational Excellence strategies at Regional/Global reach. Proven track record in generating cross-industry financial & non-financial benefits through Innovation & Continuous Improvement. Passionate about providing practical solutions to complex business challenges, upskilling teams, and shaping an agile mindset to meet strategic goals.

Professional Experience

SMURFIT KAPPA (Paper Packaging Solutions) 2023-

Project Management Practice Leader | IT-Business Integration Office, North America

Lead strategy, execution & continuous improvement of the Regional IT Business Integration Office
Launch & run IT PMO (Processes, Methods & Tools) to drive Global Digital Transformation initiatives in US & Mex sites to reduce cycle time, improve customer experience and quality.
Directed, coach, and mentor Junior Project Managers for cross-functional initiatives
Upskilled 20+ US & Mex Managers in Project Management Practice
Joint-Member of the Operational Committee
Directed a new Logistics model calle Logistics as a Service by leading the implementation of a Transportation Management System in 8 facilities, enrolling 100+ third parties and achieving transportation savings by %.

GOBEYOND PARTNERS (Management Consulting Boutique) 2023

LATAM Principal Consultant | Operational Excellence (Continuous Improvement project)

Lead Country Service Operations Transformation Programme Deployment at WTW Health & Benefits in LATAM.
Drive global initiatives to reduce cycle time, improve customer experience and quality by Countries Assessments, Target Operating/Organizational Model, Solution Design, Transition, Coaching & Support.
Produced US$0.4M savings in 29 FTEs reduction by leading operations transfers to Global Delivery Centres.
Standardized Service Operations Proceses by customizing a Global Blueprint into Country & Regional scope.
Led Customer eXperience Go-To-Market Strategy standardizing processes, customer journey maps, organizational structure, job descriptions, SLAs, KPIs, NPS driven by agile sprints delivery.

DIEBOLD NIXDORF (Top Global FinTech: Banking & Retail) 2018-2022

Associate Director | Global Banking Software Advisory Services

Global Functions to drive Business Development & Pre-sales as Product Owner/SME across Americas & EuroAsia.
Drive Bids, Contracts/Renewals, Market Intelligence, Sales Collaterals, Product Roadmaps/Backlogs, and Pricing.
Trusted advisor + Consultative selling for ATM Digital/Physical channel strategies to C-suite Customers in LATAM.
Reduced proposal delivery time by 30% (resulting $1M in revenue) within six months, by setting up internal SLAs, internal KPIs, engaging Global/Regional stakeholders, improving opportunity qualifications processes.
Accelerated Sales Hit Rate from 15% to 32% (US$56M revenue) by customizing Global Pre-sales process Blueprint into Regional scope.
Led Product Go-To-Market Strategy for a new launch in LATAM & EuroAsia regions, engaging Sales, Product Development, & Delivery, which Produced (~13,000 Licenses/sales) in contribution to US$130M Global revenue.

Head of PMO & Business Operations | Professional Services, Mexico

Lead Delivery team (10 Project Managers) to meet US$9M revenue, P&L, Service Delivery & Customer Success.
Prioritize Project Portfolio, Governance/KPIs, Vendors, Contracts, Resources, Team Development, Mentoring.
Achieved 5% savings in 3 months improving resource time tracking processes, data quality, training 50+ staff.
Assured ~US$5M revenue, 7,000+ ATM Network, in 1 year from Software Implementation in a Global Bank.

FIS - Fidelity Information Systems (Top Global FinTech) 2016-2017

Sr Program Manager | Global Banking Solutions

Delivery Manager & PMO in a Cross-Sell-Marketing Analytics Digital Transformation Program for Citigroup
Oversee overall Portfolio Strategy: Budgeting, Forecasting, Reporting, Stakeholder, Risk & Contract Management.
Billed US$1.5M committed milestones in 3 months by improving sign-off process from Global PMO (Philippines).

AXA (Insurance) 2013-2014

Deputy Director | Enterprise PMO, Transformation Office

Lead the Enterprise PMO (Processes, Methods, Tools) for multi-annual strategic global, cross-functional initiatives.
Member of Strategic Planning & Project Portfolio Committee
Prioritized multi-annual Strategic Portfolio Project Management (PPM) 20+ Programs ~US$30M, developing KPIs, partnering with Finance + Regional PMO (Madrid), as well as coaching + mentoring team members.
Minimized Operating Risk through leading customer journey analysis and implementing a robust Service Delivery Quality Assurance, and training 20+ Program Managers to this new control framework.

Additional Experience

AIG: Program Director | Operational Excellence (Continuous Improvement)
HSBC Latin America: VP, LATAM Finance Programme Manager & PMO | Global Finance Transformation Programme
Citigroup: AVP, Finance PMO/Program Management Officer | Finance Transformation Program
McDonald???s Mexico & Central America: Regional IT Manager | Corporate Applications & Business+IT SOX Lead
DaimlerChrysler Financial Services: Business Process Management, Enterprise PMO & Balanced Scorecard
IBM Global Services: SAP, Business Process Management, Organizational Change, PMO, Consultant & Project Manager (Automotive, Banking, Food & Beverages, Healthcare, Higher Education, Public Sector, Telco & Utilities)
KPMG Consulting: SAP, Business Performance ImprovementConsultant, Mexico & Central America: Pharma & Telco
Independent Consultant + Trainer: Operational Excellence, Regulatory Compliance, Post-M&A Integration, SAP, PMO Banking, Chemical, Construction, Insurance, Manufacturing, Media+Advertising, Retail, Small-Medium Business, and Telco
Upskilled 2,000+ professionals at multiple Companies & Universities across Americas, Europe & Asia regions: Business Process Management, Change Management, PMO, Project Management, Scrum, Design Thinking, Story Telling

Education

MBA, Strategy, EGADE Business School, ITESM

BS, Industrial Engineering, ITESM + Information Systems concentration, University of Texas

Professional Development

PMP?? Certified - Project Management Institute, PMI??, 2004-
Organizational Change Management Certified ADKAR?? - Prosci??
Design Thinking Professional Certified DTPC?? - Certiprof
PMO Best Practices Summit - AXA, Madrid, Spain
SOX Financial Internal Controls - HSBC, UK
Business Transformation & Organizational Change - IBM, NY, USA
Business Performance Improvement - KPMG Consulting, Mexico
Scrum Master Certified, MasterTrainer - Scrum study
Six Sigma Green Belt - Citigroup, Mexico

Additional Information

Languages: Spanish (Native), English (Bilingual), Portuguese (Limited)

Software: Power BI, Jira, Confluence, IBM Blueworks Live, Salesforce, SAP PPM, HP PPM, Planview

Frameworks: Agile/Scrum, Waterfall/PMBOK??, Lean Six Sigma, BPMn, ADKAR??, SaaS, SDLC

Publications: - Granted multiple interviews for PMI?? articles, Project Management Institute, USA

- ???Lean Six Sigma & Project Management??? topics at AEPDP (Spanish Project Management Association)

Volunteer: Selected as PMO Judging Committee Member at PMO Global & India Awards; PMO Global Alliance

Awards: - Top Faculty Member, Project Management Programs; ITAM, Mexico (Top Private University)

- Top Faculty Member, Online Master in Project Management; UVirtual, Bolivia

- Top Volunteer Community Collaborator; PMI?? Mexico Chapter