Rajeswar Kumar Singh, PMP

PROFESSIONAL SUMMARY

Executive Business Management (IIM Lucknow), Certified Product Manager (IIT Roorkee & HelloPM), PMP®, Agile and Scrum certified Project Manager with 19+ years of experience building and operating large-scale, high-transaction platforms across Telecom billing, credit & collections and E-commerce systems. Proven expertise in designing credit & collection frameworks, usage-based billing, payment and customer dispute resolution workflows. Strong track record of leading cross-functional teams, translating business and regulatory requirements into scalable product solutions and driving reliability, compliance and customer trust in mission-critical systems.

SKILLS

Project & Delivery Management Skills: Requirements discovery, solution design, feature prioritization, roadmap planning, platform scalability, credit & collections workflows, usage-based billing, payment lifecycle management, customer dispute resolution, Agile/Scrum, SDLC, stakeholder management, risk and dependency management, release and change management, incident and problem resolution, performance metrics and KPI analysis, data-driven decision making.
Data & Technical Skills: SQL, Python (Pandas, NumPy, Matplotlib), Unix/Linux, Shell scripting, Java, Java Script, Tableau, CI/CD & DevOps fundamentals, microservices, Jira, Draw.io, AWS, IT Solution Architect, IT Operations, User Acceptance Test (UAT), Dashboard Automation,
Business Systems: Billing, credit limit and collection management systems, mediation systems, billing and rating platforms, Business Support and Control Systems (BSCS), high-volume transaction processing.
Leadership & Collaboration: Cross-functional leadership, strategic thinking, problem solving, stakeholder communication, conflict resolution, mentoring and team enablement

EDUCATION

Executive Business Management Indian Institute of Management, Lucknow Sep 2023 - Aug 2024 Excellent (First Position)
Master in Computer Applications (MCA) Cochin University of Science & Technology June 2002 – June 2005 CGPA - 7.76/10

CERTIFICATIONS

Product Management Certification – IIT Roorkee & HelloPM
Agile Product Management
PMI-PMP® (Project Management Professional)
PMI Certified Product & Project Collaboration
Certified Scrum Fundamentals
Agile Certified with Jira – Atlassian University
Jira Fundamentals Badge
Design Thinking for Innovation – University of Virginia
Google Certified Data Analyst
NASSCOM Certified Data Scientist
Oracle Certified SQL
Certified Digital Marketing – AstroLabs

EXPERIENCE SUMMARY

Project Ownership & Delivery Leadership: Led end-to-end ownership of large-scale digital platforms, aligning product vision, business objectives and execution across discovery, delivery and post-launch optimization to drive measurable business outcomes.

Product Discovery & Solution Design: Client Facing, Partnered with business, engineering and architecture teams to translate customer, operational and regulatory requirements into scalable product solutions, contributing to functional design, system workflows and platform architecture decisions.

Platform & Workflow Design (Credit & Billing): Designed and evolved customer and system workflows covering onboarding, credit limit assignment and adjustment flow, usage controls, billing logic, dispute resolution and collections rules—balancing customer experience, regulatory compliance, risk exposure and operational efficiency.

Financial & Transaction Platform Operations: Owned delivery and operational stability of high-volume financial transaction platforms, ensuring accuracy of billing and revenue recognition, payment reconciliation, collections reporting and end-to-end data integrity across mission-critical systems.

Roadmap Planning & Prioritization: Defined and managed product roadmaps, milestones and delivery plans by balancing business priorities, technical dependencies, risk and capacity, ensuring predictable and value-driven execution.

Agile Product Delivery: Led product execution using Agile/Scrum methodologies, collaborating with engineering, QA and DevOps teams across sprint planning, backlog refinement, UAT, release readiness and post-release validation.

Stakeholder & Cross-Functional Collaboration: Acted as a bridge between Client, technology, UX, operations and leadership teams, ensuring shared understanding of product goals, scope, trade-offs and delivery outcomes.

Risk, Dependency & Issue Management: Proactively identified delivery, platform and operational risks, driving mitigation strategies and informed decision-making to ensure product stability, compliance and scalability.

Release & Change Management: Led frequent and large-scale product releases and platform upgrades with strong focus on backward compatibility, rollout strategies, rollback plans and minimal business disruption.

Data-Driven Product Decisions: Defined and tracked KPIs across platform performance, customer usage, incident trends and delivery efficiency, using insights to prioritize enhancements and improve overall product effectiveness.

Process Optimization & Digital Transformation: Drove automation, workflow optimization and enhancing speed, scalability, audit readiness and operational efficiency.

Documentation & Governance: Established and maintained product and delivery documentation including SOPs, workflows, release notes, operational runbooks and governance artifacts to support transparency, compliance and scalability.

Team Leadership & Product Enablement: Led and mentored cross-functional teams (engineering, QA, support), fostering a high-performance culture focused on ownership, continuous improvement and customer-centric delivery.

WORK EXPERIENCE

Independent IT Consultant Jan 2023 – Present

Product and Project Delivery

• Delivered 5+ D2C eCommerce platforms, managing end-to-end project execution to drive direct customer engagement while ensuring adherence to scope, timelines, and quality standards.

• Owned end-to-end product strategy and delivery for digital platforms, defining product scope, success metrics, roadmaps and execution plans aligned with business growth, customer experience and platform scalability.

• Led product discovery and requirements definition, translating business needs into prioritized backlogs, user stories and delivery roadmaps while balancing customer, operational and technical considerations.

• Contributing to a 20% increase in customer engagement and measurable improvements in adoption and usage.

• Drove Omni-Channel platform modernization and workflow optimization, improving operational efficiency and time-to-market by 30% through automation and process redesign.

• Delivered scalable platforms using low-code/no-code architectures Shopify, WordPress, reducing development timelines by 60% while maintaining reliability, extensibility and production readiness.

• Improved platform performance and availability, achieving 99.9% uptime and reducing page load times by 30%.

Fabvery, Dubai Oct 2019 – Oct 2022

Project manager & Delivery – Digital Platform

• Owned product strategy and execution for an eCommerce startup in Fashion and Retails Sector.

• Conducted business and technical analysis to identify delivery risks, operational gaps, and growth opportunities, translating findings into clear project plans and execution strategies.

• Monitored project performance and outcomes using analytics dashboards (Google Analytics, Tableau) to support data-driven decision-making, delivery forecasting, and continuous improvement.

• Managed delivery of scalable eCommerce solutions using low-code/no-code platforms, reducing development timelines by 60% while maintaining quality and reliability standards.

• Coordinated integration of 10+ third-party services, managing dependencies, vendor collaboration, and risk mitigation to ensure seamless system interoperability.

• Defined delivery roadmaps, milestones, KPIs, and success metrics aligned with business OKRs, enabling predictable execution and transparent stakeholder communication.

• Oversaw delivery improvements across PLP, PDP, Search, Cart, Checkout, and Payment workflows, ensuring customer experience enhancements were delivered on schedule and within scope.

• Collaborated closely with engineering teams to align delivery plans with scalable, high-reliability architectural standards while managing risks and dependencies.

Atos, Dubai May 2016 – July 2019

Product Owner / System Designer – Credit & Collections Platform

• Acted as Product Owner / Solution Architect & Delivery for a large-scale Credit & Collections Management System supporting 7M+ subscribers.

• Designed and optimized credit limit assignment, usage monitoring, breach controls, dunning workflows and collections processes, reducing credit exposure by 80%.

• Led platform enhancements that improved bad debt recovery by 80% and increased collection efficiency by 90%.

• Partnered with business, risk and technology teams to translate credit policy and regulatory requirements into scalable system workflows.

• Ensured platform scalability, performance and reliability with 99.9% operational stability.

TCS, Dubai Apr 2011 – July 2016

Assistant Consultant

• Supported and enhanced enterprise customer billing and credit platforms for 7M+ prepaid and postpaid subscribers.

• Owned billing cycles, usage rating accuracy, dispute resolution and payment reconciliation workflows, maintaining 99%+ data accuracy.

• Managed incident prioritization, SLA compliance and production stability, resolving 95%+ issues within SLA.

• Enabled monthly and on-demand billing runs, ensuring reliable revenue recognition and customer trust.

• Collaborated with business teams to address 200+ customer and operational issues monthly, strengthening customer experience and operational efficiency.

Arowana, Dubai Sep 2008 – Mar 2011

System Analyst - Credit & Collections Platform

Managed the launch of a new credit and collection management application, supporting over 500K accounts.
Ensured system stability and successfully managed delivery and system production deployments.
Managed operational and production readiness, maintaining 99.9% service uptime and resolving 95% of customer issues within SLA through efficient troubleshooting.

Verizon, India June 2005 – Sep 2008

Software Engineer

• Supported development, configuration and release management for large-scale telecom systems.

• Managed version control, builds and releases, delivering 12+ production releases annually.

• Built strong source code repositories, code packages, reliability and change management.