Canadian Internet Registration Authority (CIRA) | ON, Ottawa
/ Agile Leader/Project Manager | 05/2021 - 11/2024

Implemented Agile practices across 8+ teams in 2 business units, resulting in increased productivity and improved collaboration.
Delivered successful XDR pilot program, achieving market fit and reducing operational costs by 60%.
Migrated CIRA's website to AWS, increasing scalability, performance, and security while ensuring 99% uptime.
Executed complex .SG TLD migration project with zero disruption to domain operations.
Reduced data center footprint by 33% through cloud migration and infrastructure optimization. Increased security, efficiency, and sustainability.
Strengthened organizational security posture by contributing to two ISO 27001 audits, ensuring compliance and driving corrective actions.
Elevated organizational readiness by leading annual security tabletop exercises that improved disaster recovery documentation and response plans for staff and board members.

Afilias Canada | ON, Toronto
/ IT Project Manager / Agile Leader | 08/2017 - 11/2024

Led Guinness World Record-breaking migration of 3.15M .au domain names, ensuring 100% uptime for critical national infrastructure.
Transformed geo-distributed Agile teams into high-performing units, facilitating collaboration and removing obstacles to optimize sprint cycles.
Masterminded process optimization initiatives, streamlining TLD launch process from 4 weeks to a mere 5 days, significantly accelerating time-to-market.
Optimized registry application via AWS cloud-native solution; achieved 40% performance boost and 58% cost savings.
Implemented effective Agile practices, such as Scrum, across a portfolio of teams, improving collaboration and transparency.
Influenced IAM solutions, improving security posture within a tight 6-month timeframe.
Optimized legacy data warehouse performance and scalability using PostgreSQL and Pentaho.
Drove successful organizational change implementation via Change Management Board.
Accelerated product delivery by leading an 8-month agile transformation across multiple teams.
Establishing standardized JIRA reporting templates to improve visibility and decision-making for Agile teams.

Afilias Canada | ON, Toronto
/ IT Project Coordinator | 08/2014 - 11/2024

Defined scope, allocated resources, and managed stakeholder communication to deliver projects on time and within budget, exceeding client expectations.
Launched critical anti-abuse application 3 months ahead of schedule, achieving significant market differentiation.
Led a corporate portal implementation, resulting in improvement budgeting and forecasting processes, enabling data-driven decision-making.

Afilias Canada | ON, Toronto
/ Team Lead | 11/2012 - 11/2024

Delivered world-class customer service by resolving complex technical issues, clarifying policies, and exceeding customer expectations.
Expertise in new TLD launch processes, internet related technologies and salesforce dashboards.

Afilias Canada | ON, Toronto
/ Senior Technical Analyst | 07/2011 - 11/2024

Managed and mentored a diverse, geographically distributed team of technical analysts, delivering exceptional customer support and resolving critical issues.
Drove process improvements to enhance team efficiency and customer satisfaction.

Afilias Canada | ON, Toronto
/ Technical Analyst | 07/2008 - 11/2024

Excelled in a customer-facing technical support role, effectively communicating technical information to diverse audiences and resolving complex issues with a focus on customer satisfaction.

Skills:

Project/Program Management, Agile Methodologies, Leadership, Process improvement, Facilitation, Business management, Stakeholder management, Risk Management, Business Analysis, Software Development Life Cycle (SDLC), Waterfall, Relationship development, Project Communication, Vendor management, MS Project, Customer service, PERT, Scrum framework, Kanban, JIRA, Information Technology, SharePoint, Confluence, Technical Project Management, Communication skills, Time management.

Certification:

· Project Management Professional (PMP),

· Business Analyst (UofT),

· Scrum Professional-Scrum Master (CSP-SM) along with Scrum Product Owner (CSPO),

· AWS Cloud Certified Professional

· Canadian Reliable Security Clearance

Education:

· Msc Information Technology, Anna University

· Bsc Computer Science, Madras University